How do I stop recurring payments to Innovative Therapeutic Services?

Contact the practice directly. Only practice staff can cancel a patient subscription. They do it from Tebra's **Subscriptions** report, which lets them pause, resume or cancel, and once a subscription is cancelled no further charges are made. The Maryland clinic's Laurel office is **+1 301-604-1458**. Put your request in writing as well: ask them to cancel the recurring payment, revoke your card authorisation, and delete the saved card from your account. Keep the reply as proof in case a later charge appears.

Can Tebra refund a charge from my therapist?

Usually not directly. Tebra is the software and payment processor; the practice is the merchant. Tebra's patient-portal guidance says to take billing questions to the practice shown on your statement. Practices can refund a payment from their own Tebra Payments or Stripe account, and a refunded transaction shows on your statement alongside the original charge. If the practice won't refund a charge you didn't authorise, file a dispute with your card issuer and include your written cancellation as evidence.

Is there a Tebra cancellation fee?

This applies to **practices**, not patients. Tebra doesn't list a standalone cancellation fee. However, its Pricing Policy makes the customer liable for all fees, including any monthly minimum, for the full contract term, and it doesn't refund partial months or prepaid plans. The Terms say you can't cancel mid-term except through non-renewal or for material breach. Leaving early can therefore mean paying out the rest of the contract.

Does Tebra charge patients a fee to pay their balance?

No. Tebra's Payments FAQ says it doesn't charge patients any fees to pay their balance. Processing fees are paid by the practice. If you see an extra fee on an Innovative Therapeutic Services charge, it was added by the practice (for example a late-cancellation or no-show fee under its own policy), not by Tebra. Ask the practice for an itemised receipt. Tebra's patient portal can show itemised charge receipts if the practice has enabled them.

What if Innovative Therapeutic Services ignores my cancellation?

Follow up in writing and keep the emails. If charges continue after you've revoked your card authorisation, dispute each later charge with your card issuer as unauthorised, attaching your cancellation and any reply. Ask your bank to block future charges from this merchant. If the practice still doesn't respond, you can report it to your state attorney general's consumer protection office.

REFUND GUIDE

How to Get Innovative Therapeutic Services Refunds.

Here's what Innovative Therapeutic Services actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Innovative Therapeutic Services’s own Terms · UK, US, and EU rights covered below

The short answer

Patient charges labelled Innovative Therapeutic Services (session fees, copays, card-on-file or recurring care-plan payments) are refunded by the practice itself. It can reverse a payment from its Tebra or Stripe account, and there's no published refund window. Tebra's no-refund rule covers only Tebra's own software subscription that practices pay for: no partial-month or prepaid refunds, and 60 days' written notice needed to stop auto-renewal. If the practice won't refund an unauthorised or post-cancellation patient charge, disputing it with your card issuer is the backstop.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Innovative Therapeutic Services, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Innovative Therapeutic Services actually says

“Tebra does not refund or credit subscription fees for partial months, or any portion of a prepaid plan upon a deactivation of a Provider or account cancellation.”
, verbatim from Innovative Therapeutic Services’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Innovative Therapeutic Services refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Innovative Therapeutic Services charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Innovative Therapeutic Services has ~45 days to defend. Works regardless of where Innovative Therapeutic Services is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Innovative Therapeutic Services can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Innovative Therapeutic Services is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use kmercado@innovativetherapy.org, the route yoink has verified actually gets read for Innovative Therapeutic Services.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Innovative Therapeutic Services team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Innovative Therapeutic Services

Charges with this name come from a healthcare practice called **Innovative Therapeutic Services** that takes card payments through **Tebra Payments** or Tebra's Stripe integration. More than one practice uses the name, including an outpatient mental health clinic in Laurel and Hagerstown, Maryland, and an early-intervention provider in Somerset, New Jersey. Check your receipt or patient portal to see which one billed you. Typical charges are session fees, copays, balances, or a recurring plan set up with a card-on-file authorisation. Tebra itself doesn't add any fee to patient payments.