How do I cancel a Hutong booking?

Email **hutongreservations@aqua-london.com** with your full name, booking date/time and party size, subject line 'Cancellation Request'. You can also call the reservations team on **020 3011 1257**. Do it more than 24 hours before your slot to avoid the per-person fee. Don't rely on the OpenTable cancel button alone, get an email confirmation back from the restaurant.

Will Hutong really charge me if I cancel last minute?

Yes. Diners on Tripadvisor have reported being charged the per-person fee even after cancelling due to illness, because credit card details are held at the time of booking. The current published fee is £35pp for lunch/brunch and £50pp for dinner. If you're charged and feel it's disproportionate (e.g. the table was resold), challenge it in writing first, then via your card issuer.

How much does Hutong charge for a no-show?

The same as a late cancellation: **£35 per person** for lunch or brunch and **£50 per person** for dinner, billed automatically to the card used to secure the booking. There's no published grace period beyond the 24-hour rule. If you can't make it, send a written cancellation as far in advance as possible to create a paper trail.

Do I need to give my credit card to book Hutong?

Yes. The reservations page is explicit: 'credit card details are required to secure your booking.' The card isn't charged at booking, but it will be billed automatically if you cancel within 24 hours, no-show, or fall short of the Friday/Saturday £80-per-adult minimum spend at dinner.

Can I cancel a Hutong reservation made through OpenTable?

You can cancel via OpenTable's app or email, but Hutong's own 24-hour policy and per-person fees still apply because the card was passed to the restaurant. To be safe, also email **hutongreservations@aqua-london.com** confirming the cancellation and keep both confirmations until you've checked your card statement.

What if Hutong ignores my cancellation email?

Phone the reservations team on **020 3011 1257** the same day and ask for a cancellation reference. If you're still charged, reply to the original email demanding the fee be reversed, citing the date/time you cancelled. Failing that, raise a chargeback with your bank under the 'services not provided / disputed transaction' grounds, or a Section 75 claim if you paid by credit card.

Can I move my Hutong booking instead of cancelling?

Yes, the reservations team can usually move you to another date if you ask **more than 24 hours ahead**. Moving inside the 24-hour window is treated like a cancellation and the fee is at the manager's discretion. Always ask in writing and get the new confirmation before treating the old one as released.

Why am I still being charged after cancelling Hutong London?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Hutong London account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Hutong London Without the £50pp Fee.

Q: Does Hutong London charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Hutong London and what to expect.

Last verified 22 Jun 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

To cancel a Hutong London reservation, email hutongreservations@aqua-london.com or call 020 3011 1257 at least 24 hours before your booking, subject line 'Cancellation Request, [name + date/time]'. Cancel inside 24 hours and you'll be charged £35pp for lunch/brunch or £50pp for dinner.

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
hutongreservations@aqua-london.com, the standard route for Hutong London.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Hutong London team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Hutong London plans you can cancel

Lunch / Brunch Reservation
£35 per person charge applies if cancelled within 24 hours of the reservation.
Dinner Reservation
£50 per person charge applies if cancelled within 24 hours. Friday/Saturday dinner has an £80 per adult minimum spend.
Golden Sky Menu (set menu)
Falls under standard reservation cancellation policy, 24 hours' notice required.
£60.00/mo
Gift Voucher
Non-refundable, non-transferable, cannot be exchanged for cash.

What happens to what you’ve already paid

Hutong holds your card to secure the booking but doesn't charge in advance. Cancel 24+ hours before your reservation and you owe nothing. Cancel inside that window, or no-show, and they bill £35 per person for lunch/brunch or £50 per person for dinner. Gift vouchers are non-refundable but valid for 12 months.

“Cancellation is requested at least 24 hours' in advance of your reservation or a cancellation charge of £35 per person for lunch or brunch bookings and £50 per person charge for dinner bookings will incur.”
, Hutong London terms

1-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Hutong London refund guide , same data, but framed around the policy + escalation paths.

Does Hutong London charge a cancellation fee?

We found no cancellation fee in Hutong London’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Hutong London

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling silently by not turning up, Card details are held at booking, so a no-show triggers the full £35/£50 per person charge automatically.
✕ Asking for a refund on a gift voucher, Voucher T&Cs state they are non-refundable, non-transferable and cannot be exchanged for cash.
✕ Cancelling on the day citing illness, Tripadvisor reviewers report being charged the per-person fee even after cancelling for illness; the 24-hour rule is applied strictly.
✕ Cancelling through OpenTable instead of the restaurant, Hutong's policy is set by the venue, not the booking platform, fees still apply unless the restaurant team confirms cancellation 24h+ ahead.

Cancelled Hutong London but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Hutong London, treat it as not cancelled. Email hutongreservations@aqua-london.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Hutong London’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Hutong London charges again.

How Hutong London will try to keep you

Hutong London may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Asking you to move the booking rather than cancel”
You say: Politely decline, if your plans have genuinely changed, a date move still locks the card. Ask for outright cancellation in writing and a confirmation email.
They’ll say: “Charging the per-person fee for a same-day cancellation due to illness”
You say: Reply citing UK consumer law on unfair contract terms, a flat £35, £50pp charge with no proof of loss can be challenged, especially if the table was resold. Ask for an itemised loss before they bill the card.
They’ll say: “Refusing to refund a gift voucher because 'non-refundable'”
You say: Reasonable for unused vouchers, but if the voucher was bought within the last 14 days and not yet redeemed, ask Aqua Restaurant Group to honour distance-selling cancellation rights. If they refuse, raise a Section 75 / chargeback with your card issuer.
They’ll say: “Silence after an emailed cancellation”
You say: Follow up by phone on 020 3011 1257 and request a cancellation reference in writing. Without written confirmation, the card-on-file can still be charged as a no-show.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Hutong London’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Hutong London’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Hutong London has ~45 days to defend.

Delete your Hutong London account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Hutong London’s account settings, email hutongreservations@aqua-london.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Hutong London

Hutong asks for **at least 24 hours' notice** to cancel a reservation. Inside that window, or if you no-show, they charge **£35 per person for lunch or brunch** and **£50 per person for dinner** to the card you used to secure the booking. Cancel by emailing hutongreservations@aqua-london.com or calling 020 3011 1257, and keep the written confirmation as proof.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Hutong London refund guide. Need a human for something else entirely? The Hutong London contact guide lists every channel that actually answers.