How to Contact Hutong London Customer Service.
The fastest route into Hutong London is email. Every working channel below, and what to include so you only have to ask once.
Last verified 22 Jun 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact
The short answer
To contact Hutong London customer service, email hutongreservations@aqua-london.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.
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yoink’s AI writes the email to Hutong London, sends it from your address, and chases until someone actually answers. You approve once, then sleep.
Get yoink (App Store) →Every way to contact Hutong London
- Email: Email
hutongreservations@aqua-london.com, the address yoink has verified actually gets read for Hutong London. Slower than phone or chat, but everything is in writing.
Every Hutong London email that answers
Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.
- Cancellations:
hutongreservations@aqua-london.com, verified
What to include so you only ask once
- The account email Hutong London knows you by, first line, not buried at the bottom.
- One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
- One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
- A deadline expectation: “please confirm within 7 days” converts a read into a reply.
Hi Hutong London team, I'm contacting you about the account under [your account email]. [One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."] Please confirm what you'll do by reply within 7 days. Best, [your name]
Contacting Hutong London to cancel or get money back?
Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:
- How to cancel Hutong London, every channel, the retention script they’ll run, and the email that ends it.
- How to get a Hutong London refund, their policy in plain English and the escalation path if they refuse.
Common questions about contacting Hutong London
Phone the reservations team on **020 3011 1257** the same day and ask for a cancellation reference. If you're still charged, reply to the original email demanding the fee be reversed, citing the date/time you cancelled. Failing that, raise a chargeback with your bank under the 'services not provided / disputed transaction' grounds, or a Section 75 claim if you paid by credit card.
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