How do I cancel a Hôtel San Régis reservation?

If you booked direct on hotel-sanregis.fr, email **message@hotel-sanregis.fr** or call **+33 1 44 95 16 16** with your reservation number and arrival date. Use subject line: *Cancellation request — [reservation #]*. If you booked via Booking.com, Hotels.com, Expedia or Trip.com, you must cancel inside that platform — the hotel cannot process the refund on the OTA's behalf. Always cancel in writing so you have a timestamped record.

Can I get a refund on a non-refundable Hôtel San Régis booking?

By the rate rules, no — non-refundable rates forfeit the deposit if you cancel. In practice, three routes sometimes work: (1) request a goodwill exception citing medical, bereavement or force-majeure grounds; (2) ask to move the dates to a later stay (many Paris hotels allow this even on non-refundable rates); (3) claim through your travel insurance or credit-card purchase protection. Section 75 (UK) and Chapter 4 (US Fair Credit Billing Act) chargebacks generally don't apply to correctly-charged non-refundable rates unless the hotel failed to deliver the service.

How late can I cancel a hotel booking in Paris for free?

It depends entirely on the rate you booked. Flexible rates at boutique Paris hotels commonly allow free cancellation until **6:00 PM local time 24 hours before arrival**, though some allow up to 72 hours or even 7 days. Non-refundable rates charge from the moment of booking. Check your confirmation email — the deadline is stated there in Paris time (CET/CEST). Cancel at least a full business day before the deadline to allow for time-zone confusion.

What is the check-in and check-out time at Hotel San Regis?

Check-in is from **3:00 PM (15:00)** and check-out is by **12:00 noon**. Early check-in and late check-out can be requested directly with the hotel but are subject to availability. If you're a no-show without cancelling, most rates are billed in full for the first night — some non-refundable rates bill for the entire stay. If your arrival is delayed, email message@hotel-sanregis.fr before your check-in deadline to hold the room.

Will Hôtel San Régis refund me if I cancel because of illness?

There's no published medical-exception policy, but small family-run luxury hotels — and San Régis is owned and run by Sarah and Zeina Georges — often extend goodwill refunds or free date-changes when guests document a genuine reason. Email message@hotel-sanregis.fr with a doctor's note attached, keep the tone polite and specific, and ask for either a refund or a credit valid 12+ months. If declined, file a travel-insurance claim — most policies cover cancellation for certified illness.

Can I cancel a Hôtel San Régis booking made through Booking.com?

Yes, but you must do it inside Booking.com — log into your Booking.com account, open the reservation, and hit "Cancel booking". The hotel cannot process the refund on Booking's behalf because Booking (not the hotel) usually holds the payment authorisation. The refund will follow whatever cancellation window was shown when you booked — often free until 24–48 hours before arrival, but strictly non-refundable on advance-purchase rates.

Does Hôtel San Régis charge a cancellation fee?

There's no flat cancellation "fee" — instead, cancelling outside the free window on a flexible rate typically triggers a **one-night charge**, and cancelling a non-refundable rate forfeits **the entire prepayment**. There's no admin fee on top. The exact amount is disclosed on your booking confirmation. If a charge appears that you didn't authorise, request an itemised invoice from message@hotel-sanregis.fr before initiating a chargeback with your card issuer.

What if Hôtel San Régis doesn't reply to my cancellation email?

Send a follow-up within 48 hours to message@hotel-sanregis.fr, cc concierge@hotel-sanregis.fr, and phone +33 1 44 95 16 16 during Paris business hours (9:00–19:00 CET). Ask reception to confirm the cancellation reference by email while you're on the line. If still ignored past your cancellation deadline, file a card chargeback for "services not received / duplicate charge" and attach your original cancellation email as evidence of your good-faith attempt.

Can I change my dates instead of cancelling?

Almost always yes — even on non-refundable rates, small independent luxury hotels frequently allow one free date change if you ask before your original arrival date and rebook within 12 months. Email message@hotel-sanregis.fr with your reservation number and two or three proposed new date ranges. Note that a new rate may apply if the new dates are in a higher season, but you won't lose the original deposit.

Am I protected by EU 14-day cooling-off if I book Hôtel San Régis online?

No. The EU Consumer Rights Directive (2011/83/EU) grants a 14-day withdrawal right for most online purchases, but Article 16(l) explicitly excludes accommodation services provided on a specific date. So you cannot use EU cooling-off to cancel a hotel booking — the hotel's own rate rules apply. UK and US consumers have no equivalent right either. Rely on the rate's cancellation window, travel insurance, or credit-card chargeback if the service isn't delivered.

Does Hôtel San Régis close during maintenance?

Rooftop maintenance is scheduled **November 2025 to March 2026**, weekdays 8:30 AM to 5:30 PM. Rooms directly affected will be closed during that window. If you booked a room and the hotel needs to close it, they must offer either a re-accommodation or a full refund — this is a hotel obligation under French consumer law regardless of the rate type. If offered a lesser room only, push back and request a full refund of the price differential.

UNRATED TO CANCEL

How to Cancel Hotel San Regis.

Hotel San Regis typically charges £3010 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 7 sources cited

The fastest way

To cancel a Hôtel San Régis Paris booking, email message@hotel-sanregis.fr (subject: 'Cancellation request — [reservation number]') or call +33 1 44 95 16 16. Flexible rates are typically cancellable free until 24–72 hours before arrival; non-refundable rates forfeit the deposit. Third-party bookings (Booking.com, Hotels.com) must be cancelled through that channel.

£3010 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Hotel San Regis, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
concierge@hotel-sanregis.fr — yoink-verified working email for Hotel San Regis (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Hotel San Regis team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Hotel San Regis plans you can cancel

Classic / Deluxe Room
Flexible and non-refundable rates offered; policy varies by rate booked at time of reservation.
Suite
Suite rates from €1,075/night; cancellation window depends on the rate plan selected.
£1075.00/mo
Family Suite
Family suites accommodate up to 5 guests; cancellation terms attach to the specific rate plan.

Hotel San Regis’s refund policy

Hôtel San Régis doesn't publish a single blanket cancellation policy — terms attach to whichever rate you booked. Flexible rates typically allow free cancellation up to 24–72 hours before arrival; non-refundable / prepaid rates forfeit the full deposit if you cancel. Third-party bookings (Booking.com, Hotels.com, Trip.com, Expedia) must be cancelled inside that platform, not with the hotel directly. Always cancel in writing to message@hotel-sanregis.fr so you have a timestamped record.

“Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.”
— Hotel San Regis terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Hotel San Regis refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Hotel San Regis

Based on 7 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling the front desk and expecting a same-day refund on a non-refundable rate — Non-refundable prepaid rates forfeit the deposit by design; the reception can log the cancellation but cannot override the rate rules without manager approval.
✕ Cancelling a Booking.com or Hotels.com reservation by emailing the hotel directly — Third-party OTAs hold the payment and the cancellation record; the hotel will redirect you to cancel via that platform to trigger the refund.
✕ Cancelling by DM on Instagram (@sanregisparis) or Facebook — Social channels aren't monitored for reservation operations and won't produce a timestamped cancellation record.
✕ Assuming French/EU 14-day cooling-off applies to hotel bookings — EU Consumer Rights Directive explicitly excludes accommodation services with a specific date of performance from the 14-day withdrawal right.

How Hotel San Regis will try to keep you

Hotel San Regis may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Front desk offers to move the booking to future dates instead of refunding”
You say: Thank you, but I'm requesting a cancellation and refund per the rate conditions attached to reservation [#]. If a credit voucher is offered in lieu, please confirm the validity period and refund terms in writing.
They’ll say: “Hotel argues the non-refundable rate is strictly binding”
You say: I understand the rate is non-refundable. I'm asking as a gesture of goodwill given [medical / bereavement / force-majeure reason]. If declined, please confirm in writing so I can pursue the claim via my travel insurance and card issuer's chargeback route.
They’ll say: “Escalation to the Director of Operations / owning family (Sarah & Zeina Georges) for goodwill on discretionary refunds”
You say: Please escalate to Quentin Martin (Director of Operations) or the Georges family ownership. Given the hotel's reputation for personalised service, I'd appreciate a review of my cancellation on discretionary grounds.
They’ll say: “OTA redirects to hotel and hotel redirects back to OTA”
You say: Booking.com/Hotels.com holds my payment. Please confirm in writing that you release the reservation so the OTA can process the refund on their side.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Hotel San Regis to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Hotel San Regis to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Hotel San Regis’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Hotel San Regis’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Hotel San Regis must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Hotel San Regis’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Hotel San Regis has ~45 days to defend.

Common questions about cancelling Hotel San Regis

There isn't one single policy — Hôtel San Régis attaches cancellation terms to each individual rate. Flexible rates are typically free to cancel up to 24–72 hours before check-in; non-refundable / advance-purchase rates forfeit the full prepayment. The exact deadline appears on your booking confirmation. Booking.com states plainly that "Cancellation and prepayment policies vary according to accommodation type" — check the conditions attached to your specific reservation before cancelling.