How do I cancel a Hôtel San Régis reservation?

If you booked direct on hotel-sanregis.fr, email **message@hotel-sanregis.fr** or call **+33 1 44 95 16 16** with your reservation number and arrival date. Use subject line: *Cancellation request, [reservation #]*. If you booked via Booking.com, Hotels.com, Expedia or Trip.com, you must cancel inside that platform, the hotel cannot process the refund on the OTA's behalf. Always cancel in writing so you have a timestamped record.

How late can I cancel a hotel booking in Paris for free?

It depends entirely on the rate you booked. Flexible rates at boutique Paris hotels commonly allow free cancellation until **6:00 PM local time 24 hours before arrival**, though some allow up to 72 hours or even 7 days. Non-refundable rates charge from the moment of booking. Check your confirmation email, the deadline is stated there in Paris time (CET/CEST). Cancel at least a full business day before the deadline to allow for time-zone confusion.

What is the check-in and check-out time at Hotel San Regis?

Check-in is from **3:00 PM (15:00)** and check-out is by **12:00 noon**. Early check-in and late check-out can be requested directly with the hotel but are subject to availability. If you're a no-show without cancelling, most rates are billed in full for the first night, some non-refundable rates bill for the entire stay. If your arrival is delayed, email message@hotel-sanregis.fr before your check-in deadline to hold the room.

Can I cancel a Hôtel San Régis booking made through Booking.com?

Yes, but you must do it inside Booking.com, log into your Booking.com account, open the reservation, and hit "Cancel booking". The hotel cannot process the refund on Booking's behalf because Booking (not the hotel) usually holds the payment authorisation. The refund will follow whatever cancellation window was shown when you booked, often free until 24 to 48 hours before arrival, but strictly non-refundable on advance-purchase rates.

Does Hôtel San Régis charge a cancellation fee?

There's no flat cancellation "fee", instead, cancelling outside the free window on a flexible rate typically triggers a **one-night charge**, and cancelling a non-refundable rate forfeits **the entire prepayment**. There's no admin fee on top. The exact amount is disclosed on your booking confirmation. If a charge appears that you didn't authorise, request an itemised invoice from message@hotel-sanregis.fr before initiating a chargeback with your card issuer.

What if Hôtel San Régis doesn't reply to my cancellation email?

Send a follow-up within 48 hours to message@hotel-sanregis.fr, cc concierge@hotel-sanregis.fr, and phone +33 1 44 95 16 16 during Paris business hours (9:00 to 19:00 CET). Ask reception to confirm the cancellation reference by email while you're on the line. If still ignored past your cancellation deadline, file a card chargeback for "services not received / duplicate charge" and attach your original cancellation email as evidence of your good-faith attempt.

Can I change my dates instead of cancelling?

Almost always yes, even on non-refundable rates, small independent luxury hotels frequently allow one free date change if you ask before your original arrival date and rebook within 12 months. Email message@hotel-sanregis.fr with your reservation number and two or three proposed new date ranges. Note that a new rate may apply if the new dates are in a higher season, but you won't lose the original deposit.

Why am I still being charged after cancelling Hotel San Regis?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Hotel San Regis account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Hotel San Regis.

Q: Does Hotel San Regis charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Hotel San Regis and what to expect.

Last verified 19 Jul 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

To cancel a Hôtel San Régis Paris booking, email message@hotel-sanregis.fr (subject: 'Cancellation request, [reservation number]') or call +33 1 44 95 16 16. Flexible rates are typically cancellable free until 24 to 72 hours before arrival; non-refundable rates forfeit the deposit. Third-party bookings (Booking.com, Hotels.com) must be cancelled through that channel.

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
concierge@hotel-sanregis.fr, yoink-verified working email for Hotel San Regis (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Hotel San Regis team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Hotel San Regis plans you can cancel

Classic / Deluxe Room
Flexible and non-refundable rates offered; policy varies by rate booked at time of reservation.
Suite
Suite rates from €1,075/night; cancellation window depends on the rate plan selected.
€1075.00/mo
Family Suite
Family suites accommodate up to 5 guests; cancellation terms attach to the specific rate plan.

What happens to what you’ve already paid

Hôtel San Régis doesn't publish a single blanket cancellation policy, terms attach to whichever rate you booked. Flexible rates typically allow free cancellation up to 24 to 72 hours before arrival; non-refundable / prepaid rates forfeit the full deposit if you cancel. Third-party bookings (Booking.com, Hotels.com, Trip.com, Expedia) must be cancelled inside that platform, not with the hotel directly. Always cancel in writing to message@hotel-sanregis.fr so you have a timestamped record.

“Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.”
, Hotel San Regis terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Hotel San Regis refund guide , same data, but framed around the policy + escalation paths.

Does Hotel San Regis charge a cancellation fee?

We found no cancellation fee in Hotel San Regis’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Hotel San Regis

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling the front desk and expecting a same-day refund on a non-refundable rate, Non-refundable prepaid rates forfeit the deposit by design; the reception can log the cancellation but cannot override the rate rules without manager approval.
✕ Cancelling a Booking.com or Hotels.com reservation by emailing the hotel directly, Third-party OTAs hold the payment and the cancellation record; the hotel will redirect you to cancel via that platform to trigger the refund.
✕ Cancelling by DM on Instagram (@sanregisparis) or Facebook, Social channels aren't monitored for reservation operations and won't produce a timestamped cancellation record.
✕ Assuming French/EU 14-day cooling-off applies to hotel bookings, EU Consumer Rights Directive explicitly excludes accommodation services with a specific date of performance from the 14-day withdrawal right.

Cancelled Hotel San Regis but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Hotel San Regis, treat it as not cancelled. Email concierge@hotel-sanregis.fr referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Hotel San Regis’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Hotel San Regis charges again.

How Hotel San Regis will try to keep you

Hotel San Regis may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Front desk offers to move the booking to future dates instead of refunding”
You say: Thank you, but I'm requesting a cancellation and refund per the rate conditions attached to reservation [#]. If a credit voucher is offered in lieu, please confirm the validity period and refund terms in writing.
They’ll say: “Hotel argues the non-refundable rate is strictly binding”
You say: I understand the rate is non-refundable. I'm asking as a gesture of goodwill given [medical / bereavement / force-majeure reason]. If declined, please confirm in writing so I can pursue the claim via my travel insurance and card issuer's chargeback route.
They’ll say: “Escalation to the Director of Operations / owning family (Sarah & Zeina Georges) for goodwill on discretionary refunds”
You say: Please escalate to Quentin Martin (Director of Operations) or the Georges family ownership. Given the hotel's reputation for personalised service, I'd appreciate a review of my cancellation on discretionary grounds.
They’ll say: “OTA redirects to hotel and hotel redirects back to OTA”
You say: Booking.com/Hotels.com holds my payment. Please confirm in writing that you release the reservation so the OTA can process the refund on their side.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Hotel San Regis must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Hotel San Regis has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Hotel San Regis’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Hotel San Regis’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Hotel San Regis account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Hotel San Regis’s account settings, email concierge@hotel-sanregis.fr with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Hotel San Regis

There isn't one single policy, Hôtel San Régis attaches cancellation terms to each individual rate. Flexible rates are typically free to cancel up to 24 to 72 hours before check-in; non-refundable / advance-purchase rates forfeit the full prepayment. The exact deadline appears on your booking confirmation. Booking.com states plainly that "Cancellation and prepayment policies vary according to accommodation type", check the conditions attached to your specific reservation before cancelling.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Hotel San Regis refund guide. Need a human for something else entirely? The Hotel San Regis contact guide lists every channel that actually answers.