How do I cancel a Hôtel San Régis reservation?

If you booked direct on hotel-sanregis.fr, email **message@hotel-sanregis.fr** or call **+33 1 44 95 16 16** with your reservation number and arrival date. Use subject line: *Cancellation request, [reservation #]*. If you booked via Booking.com, Hotels.com, Expedia or Trip.com, you must cancel inside that platform, the hotel cannot process the refund on the OTA's behalf. Always cancel in writing so you have a timestamped record.

Can I get a refund on a non-refundable Hôtel San Régis booking?

By the rate rules, no, non-refundable rates forfeit the deposit if you cancel. In practice, three routes sometimes work: (1) request a goodwill exception citing medical, bereavement or force-majeure grounds; (2) ask to move the dates to a later stay (many Paris hotels allow this even on non-refundable rates); (3) claim through your travel insurance or credit-card purchase protection. Section 75 (UK) and Chapter 4 (US Fair Credit Billing Act) chargebacks generally don't apply to correctly-charged non-refundable rates unless the hotel failed to deliver the service.

How late can I cancel a hotel booking in Paris for free?

It depends entirely on the rate you booked. Flexible rates at boutique Paris hotels commonly allow free cancellation until **6:00 PM local time 24 hours before arrival**, though some allow up to 72 hours or even 7 days. Non-refundable rates charge from the moment of booking. Check your confirmation email, the deadline is stated there in Paris time (CET/CEST). Cancel at least a full business day before the deadline to allow for time-zone confusion.

What is the check-in and check-out time at Hotel San Regis?

Check-in is from **3:00 PM (15:00)** and check-out is by **12:00 noon**. Early check-in and late check-out can be requested directly with the hotel but are subject to availability. If you're a no-show without cancelling, most rates are billed in full for the first night, some non-refundable rates bill for the entire stay. If your arrival is delayed, email message@hotel-sanregis.fr before your check-in deadline to hold the room.

Will Hôtel San Régis refund me if I cancel because of illness?

There's no published medical-exception policy, but small family-run luxury hotels, and San Régis is owned and run by Sarah and Zeina Georges, often extend goodwill refunds or free date-changes when guests document a genuine reason. Email message@hotel-sanregis.fr with a doctor's note attached, keep the tone polite and specific, and ask for either a refund or a credit valid 12+ months. If declined, file a travel-insurance claim, most policies cover cancellation for certified illness.

Can I cancel a Hôtel San Régis booking made through Booking.com?

Yes, but you must do it inside Booking.com, log into your Booking.com account, open the reservation, and hit "Cancel booking". The hotel cannot process the refund on Booking's behalf because Booking (not the hotel) usually holds the payment authorisation. The refund will follow whatever cancellation window was shown when you booked, often free until 24 to 48 hours before arrival, but strictly non-refundable on advance-purchase rates.

Does Hôtel San Régis charge a cancellation fee?

There's no flat cancellation "fee", instead, cancelling outside the free window on a flexible rate typically triggers a **one-night charge**, and cancelling a non-refundable rate forfeits **the entire prepayment**. There's no admin fee on top. The exact amount is disclosed on your booking confirmation. If a charge appears that you didn't authorise, request an itemised invoice from message@hotel-sanregis.fr before initiating a chargeback with your card issuer.

What if Hôtel San Régis doesn't reply to my cancellation email?

Send a follow-up within 48 hours to message@hotel-sanregis.fr, cc concierge@hotel-sanregis.fr, and phone +33 1 44 95 16 16 during Paris business hours (9:00 to 19:00 CET). Ask reception to confirm the cancellation reference by email while you're on the line. If still ignored past your cancellation deadline, file a card chargeback for "services not received / duplicate charge" and attach your original cancellation email as evidence of your good-faith attempt.

Can I change my dates instead of cancelling?

Almost always yes, even on non-refundable rates, small independent luxury hotels frequently allow one free date change if you ask before your original arrival date and rebook within 12 months. Email message@hotel-sanregis.fr with your reservation number and two or three proposed new date ranges. Note that a new rate may apply if the new dates are in a higher season, but you won't lose the original deposit.

Am I protected by EU 14-day cooling-off if I book Hôtel San Régis online?

No. The EU Consumer Rights Directive (2011/83/EU) grants a 14-day withdrawal right for most online purchases, but Article 16(l) explicitly excludes accommodation services provided on a specific date. So you cannot use EU cooling-off to cancel a hotel booking, the hotel's own rate rules apply. UK and US consumers have no equivalent right either. Rely on the rate's cancellation window, travel insurance, or credit-card chargeback if the service isn't delivered.

Does Hôtel San Régis close during maintenance?

Rooftop maintenance is scheduled **November 2025 to March 2026**, weekdays 8:30 AM to 5:30 PM. Rooms directly affected will be closed during that window. If you booked a room and the hotel needs to close it, they must offer either a re-accommodation or a full refund, this is a hotel obligation under French consumer law regardless of the rate type. If offered a lesser room only, push back and request a full refund of the price differential.

REFUND GUIDE

How to Get a Hotel San Regis Refund.

Here's what Hotel San Regis actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 19 Jul 2026 against Hotel San Regis’s own Terms · UK, US, and EU rights covered below

The short answer

Hôtel San Régis doesn't publish a single blanket cancellation policy, terms attach to whichever rate you booked. Flexible rates typically allow free cancellation up to 24 to 72 hours before arrival; non-refundable / prepaid rates forfeit the full deposit if you cancel. Third-party bookings (Booking.com, Hotels.com, Trip.com, Expedia) must be cancelled inside that platform, not with the hotel directly. Always cancel in writing to message@hotel-sanregis.fr so you have a timestamped record.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Hotel San Regis, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Hotel San Regis actually says

“Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.”
, verbatim from Hotel San Regis’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Hotel San Regis refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Hotel San Regis is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Hotel San Regis has ~45 days to defend. Works regardless of where Hotel San Regis is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Hotel San Regis charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Hotel San Regis for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Hotel San Regis subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Hotel San Regis can’t ignore.

The 4-step refund email

Email the right address
Use concierge@hotel-sanregis.fr, the route yoink has verified actually gets read for Hotel San Regis.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Hotel San Regis team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Hotel San Regis

There isn't one single policy, Hôtel San Régis attaches cancellation terms to each individual rate. Flexible rates are typically free to cancel up to 24 to 72 hours before check-in; non-refundable / advance-purchase rates forfeit the full prepayment. The exact deadline appears on your booking confirmation. Booking.com states plainly that "Cancellation and prepayment policies vary according to accommodation type", check the conditions attached to your specific reservation before cancelling.