Will I lose my apps and data if I close my Heroku account?

Yes, and there's no undo. Once your account is closed, you lose access to Heroku and all related data forever, you can't recover apps, logs, or anything else stored in them, so back up everything you might need. Before closing, run `heroku pg:backups:capture` and download the dump, export any Dataclips, and save invoices from the Billing page.

Why am I still being charged after deleting my Heroku app?

Two common reasons. First, Heroku charges based on usage, so each month's bill is for the previous month of use, you can see the running balance in the Current Usage section of your account page, updated nightly. The trailing invoice arrives after you cancel. Second, add-ons (Postgres, Redis, Papertrail, etc.) bill independently of dynos, open each app's Resources tab and remove them individually.

Is there a Heroku cancellation fee?

No fixed cancellation fee. Heroku is pay-as-you-go, but any outstanding balance becomes immediately due and payable upon suspension or termination of the Heroku Services or Heroku Elements for any reason. If amounts aren't received by the due date, charges may accrue late interest at 1.5% of the outstanding balance per month, or the maximum rate permitted by law. Settle the final invoice before closing.

How do I contact Heroku to cancel if I can't log in?

If you are unable to log in or access your account, you may submit a ticket by sending an email from your Heroku account email address to support@heroku.com. The email **must** come from the address registered on the account, Heroku support staff will only respond to support requests received through the official channels listed above. Include the account email, last four digits of the card, and a clear cancellation request.

Can I pause my Heroku account instead of cancelling?

There's no formal 'pause' button, but you can effectively pause by scaling every dyno to 0 (`heroku ps:scale web=0 worker=0`) and removing paid add-ons. The account stays open, your app config and code remain, and billing drops to $0. Eco Dyno Hours (~$5/mo) is the cheapest 'keep it warm' option. Note that Heroku Postgres mini/basic plans keep billing unless you also destroy or downgrade the database.

What if Heroku ignores my cancellation request?

First, document everything: screenshot the deleted apps, removed add-ons, and the closed-account confirmation. If support stalls or replies with automated answers, reopen the same ticket and reference your audit trail rather than starting a new one. If a wrongful charge persists, file a chargeback with your card issuer within 60 days (the Heroku terms cap claims at 60 days post-charge). UK and EU customers can also rely on local consumer rights, see the regional blocks below.

How do I cancel a Heroku add-on?

Open the affected app in the Dashboard, click the **Resources** tab, find the add-on row and click the trash icon (or run `heroku addons:destroy -a `). The add-on is destroyed immediately and billing stops at that point, prorated. For each app, navigate to the Resources tab and turn off or remove any paid dynos and add-ons. Don't forget add-ons attached to staging or review apps.

Why am I still being charged after cancelling Heroku?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Heroku account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Heroku Without a Final Surprise Bill.

Q: Does Heroku charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Heroku and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, contact, page-emails, web-search

The fastest way

To cancel Heroku, log in, delete or downgrade all apps, add-ons and paid dynos to stop usage charges, remove your credit card on the Billing page, then click 'Close Account' under Account Settings. If locked out, email support@heroku.com from your account address. Heroku bills monthly in arrears, so a final invoice may still arrive.

Or let yoink do it for you.

30 seconds. AI emails Heroku, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@heroku.com, the standard route for Heroku.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Heroku team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Heroku plans you can cancel

Eco Dynos
Usage-based; remove the dyno to stop billing.
$5.00/mo
Basic Dynos
Prorated to the second; scale to 0 or delete the app to stop charges.
$7.00/mo
Standard / Production Dynos
Usage-based; remove or downgrade in the Resources tab.
$25.00/mo
Heroku Enterprise
Contract-based, cancellation governed by the Salesforce Main Services Agreement signed with your account team.

Heroku’s refund policy

Heroku is a pay-as-you-go platform with no published refund window. Heroku does not offer refunds for outages, it states downtime is an inevitable part of providing the service. It also confirms it does not refund for incidents, maintenance, or outages, and only processes refunds for completed tax-exemption applications. Fees are invoiced monthly in arrears and charged to your credit card on the invoice date, so cancelling today still leaves the most recent month's usage payable. The terms also state that to the fullest extent permitted by law you waive claims relating to charges unless claimed within 60 days after the charge.

“Heroku is unable to refund previous invoices and apply existing charges to a different payment method at this time.”
, Heroku terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Heroku refund guide , same data, but framed around the policy + escalation paths.

Does Heroku charge a cancellation fee?

Heroku’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Heroku

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Just removing your credit card and walking away, Heroku bills in arrears; any apps, dynos or add-ons still attached keep accruing charges and the unpaid balance becomes immediately due on suspension.
✕ Asking support to refund a previous month's invoice, Heroku's help center explicitly states it cannot refund previous invoices, including moving them to a different card.
✕ Requesting a refund for downtime / outage, Heroku's policy is no refunds for incidents, maintenance or outages, credits are not issued under the SLA for hobby/standard plans.
✕ Closing the account before deleting paid resources, Outstanding usage on dynos and add-ons must be resolved first; the close-account flow will block on unpaid balances.
✕ Phoning Heroku to cancel, Heroku has no consumer cancellation hotline, all billing/account support is via help.heroku.com tickets or support@heroku.com if locked out.

Cancelled Heroku but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Heroku, treat it as not cancelled. Email support@heroku.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Heroku’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Heroku plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Heroku charges again.

How Heroku will try to keep you

Heroku may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support replies with automated/bot-style answers that stall the ticket”
You say: Reply once, in writing, listing each app and add-on you have already deleted with timestamps, and state: 'Please confirm in writing that no further usage will be billed after [date] and close my account.' Keep the thread for any chargeback.
They’ll say: “Account is suspended for non-payment, blocking your ability to delete apps”
You say: Pay the outstanding balance under protest (it becomes immediately due on suspension), then immediately delete every app/add-on and close the account before any new cycle accrues. Escalation rarely unfreezes a blocked account.
They’ll say: “Lingering add-ons (Postgres, Redis, third-party) still bill after the dyno is off”
You say: On every app, open the Resources tab and remove every add-on individually, turning off the dyno alone does not stop add-on charges. Then verify in the Billing page that Current Usage is $0.
They’ll say: “'Eco' / hobby plan auto-renew sneaks in after a free credit ends”
You say: Scale dynos to 0 and disable Eco Dyno Hours on the billing page; deleting the credit card alone won't stop the plan from re-attempting charges.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Heroku to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Heroku has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Heroku’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Heroku’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Heroku must honour it regardless of where they’re headquartered.

Delete your Heroku account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Heroku’s account settings, email support@heroku.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Heroku

Log into the Heroku Dashboard, open each app and on the **Resources** tab remove every paid dyno and add-on. Then go to **Account Settings → Billing**, remove the credit card, and finally scroll to the bottom of Account Settings and click **Close Account**. The process requires deleting or transferring all apps, removing the credit card, and then closing the account through the user settings. Closing is irreversible and you'll lose access to all logs, apps and data.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Heroku refund guide. Need a human for something else entirely? The Heroku contact guide lists every channel that actually answers.

Cancel other brands.

Tired of doing this by hand?

yoink emails Heroku, handles the retention dance, chases the refund. You approve, sleep, check the wins tab later.

Get yoink for free →