How long does it take to receive a refund from Heroku?

Once Heroku has confirmed a refund has been processed (typically only for tax-exemption cases), refunds typically take several business days to return the funds to your account. If you've been told it's processed but nothing has arrived, open a support ticket and Heroku will investigate. Card-issuer chargebacks (the more common route for disputed Heroku charges) can take 30 to 60 days.

Can I get a refund for a Heroku outage?

No. Heroku does not offer refunds for outages, it states it works hard to prevent downtime, respond during outages, and take remediation action to prevent them recurring. It frames downtime as an inevitable part of providing a service like Heroku. Even Heroku Enterprise customers don't receive SLA credits as a refund, they're applied as service credit to future invoices.

Why am I still being charged after deleting my Heroku app?

Two common reasons. First, Heroku charges based on usage, so each month's bill is for the previous month of use, you can see the running balance in the Current Usage section of your account page, updated nightly. The trailing invoice arrives after you cancel. Second, add-ons (Postgres, Redis, Papertrail, etc.) bill independently of dynos, open each app's Resources tab and remove them individually.

Is there a Heroku cancellation fee?

No fixed cancellation fee. Heroku is pay-as-you-go, but any outstanding balance becomes immediately due and payable upon suspension or termination of the Heroku Services or Heroku Elements for any reason. If amounts aren't received by the due date, charges may accrue late interest at 1.5% of the outstanding balance per month, or the maximum rate permitted by law. Settle the final invoice before closing.

What if Heroku ignores my cancellation request?

First, document everything: screenshot the deleted apps, removed add-ons, and the closed-account confirmation. If support stalls or replies with automated answers, reopen the same ticket and reference your audit trail rather than starting a new one. If a wrongful charge persists, file a chargeback with your card issuer within 60 days (the Heroku terms cap claims at 60 days post-charge). UK and EU customers can also rely on local consumer rights, see the regional blocks below.

REFUND GUIDE

How to Get a Heroku Refund After You've Been Charged.

Here's what Heroku actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Heroku’s own Terms · UK, US, and EU rights covered below

The short answer

Heroku is a pay-as-you-go platform with no published refund window. Heroku does not offer refunds for outages, it states downtime is an inevitable part of providing the service. It also confirms it does not refund for incidents, maintenance, or outages, and only processes refunds for completed tax-exemption applications. Fees are invoiced monthly in arrears and charged to your credit card on the invoice date, so cancelling today still leaves the most recent month's usage payable. The terms also state that to the fullest extent permitted by law you waive claims relating to charges unless claimed within 60 days after the charge.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Heroku, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Heroku actually says

“Heroku is unable to refund previous invoices and apply existing charges to a different payment method at this time.”
, verbatim from Heroku’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Heroku refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Heroku charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Heroku made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Heroku has ~45 days to defend. Works regardless of where Heroku is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Heroku for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Heroku subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Heroku can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Heroku is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@heroku.com, the route yoink has verified actually gets read for Heroku.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Heroku team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Heroku

Almost never. Heroku is unable to refund previous invoices and apply existing charges to a different payment method. Heroku does not offer refunds for outages, and it does not refund for incidents, maintenance, or outages, it only processes refunds for completed tax-exemption applications. If you were wrongly charged, the realistic route is a tax-exemption claim, a written billing dispute via help.heroku.com, or, within 60 days, a chargeback through your card issuer.