How to Cancel FUTGenie on Web, iOS or Android.

The email that backs it up

FUTGenie won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   support@futgenie.gg, the standard route for FUTGenie.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi FUTGenie team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

FUTGenie plans you can cancel

• Free

  No payment and no card required, so there is nothing to cancel. You get 5 AI SBC solves a day, with ads.

  £0.00/mo
• Standard

  Prices are shown before VAT. The plan auto-renews monthly or yearly. If you paid on the web (Stripe), cancel in your account billing settings or the Stripe customer portal. On iOS, cancel in your Apple ID subscriptions at least 24 hours before renewal. On Android, cancel in Google Play subscriptions before the renewal date. You keep access until the end of the paid cycle.

  £6.49/mo

What happens to what you’ve already paid

This policy covers FUTGenie Standard subscription charges, the only thing FUTGenie sells. By default, web (Stripe) charges are non-refundable. FUTGenie will look at refunds for duplicate charges, billing errors, long outages that stop you using the service, or where consumer law requires it, as long as you email within 14 days of the charge. EU/UK buyers can withdraw within 14 days of buying and get a full refund if they haven't used the service; if they have, FUTGenie may deduct a share for the time used. Cancelling stops future charges but does not refund the current period. For subscriptions bought through the App Store or Google Play, FUTGenie cannot issue refunds, so ask Apple or Google.

“All subscription payments are non-refundable, except where required by law or in exceptional circumstances approved at our sole discretion.”

, FUTGenie terms

Asking specifically for money back, not just a cancellation? See the dedicated FUTGenie refund guide , same data, but framed around the policy + escalation paths.

Does FUTGenie charge a cancellation fee?

We found no cancellation fee in FUTGenie’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling FUTGenie

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Cancelling on futgenie.gg when you subscribed through the iOS or Android app, In-app subscriptions are billed by Apple or Google. They have to be cancelled in your device's subscription settings, not in the FUTGenie web dashboard.
• ✕ Asking FUTGenie to refund an App Store or Google Play charge, The terms say FUTGenie cannot process refunds for app store purchases directly. Those requests have to go to Apple or Google support.
• ✕ Cancelling and expecting the current month or year back, The terms say cancelling stops future charges but does not refund the current billing period. Partial refunds are generally not given.
• ✕ Cancelling on iOS on the day the subscription renews, For App Store subscriptions you must cancel at least 24 hours before the renewal date, or you will be charged for the next period.
• ✕ Uninstalling the Chrome extension or mobile app, Deleting the software does not stop the subscription. Billing is managed in Stripe, Apple or Google, so you still need to cancel there.
• ✕ Contacting futgenie.it about a futgenie.gg subscription, futgenie.it is a different EA FC sniper-bot product with its own euro-priced plans. It cannot touch subscriptions billed by FUTGENIE LTD (futgenie.gg).
• ✕ Requesting a refund more than 14 days after the charge, The terms say refund requests must be sent within 14 days of the charge date.

Cancelled FUTGenie but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from FUTGenie, treat it as not cancelled. Email support@futgenie.gg referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on FUTGenie’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if FUTGenie charges again.

How FUTGenie will try to keep you

FUTGenie may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Pushing support to Discord: the support page calls Discord the fastest route and warns that email replies can take 24-48 hours.”

  You say: Send cancellation and refund requests by email to support@futgenie.gg anyway, so you have a dated written record. A Discord chat is not a paper trail.

• They’ll say: “Treating all payments as non-refundable by default, with refunds 'at our sole discretion'.”

  You say: Point to the exceptions FUTGenie's own terms list: duplicate charges, billing errors, long outages, and EU/UK distance-selling rights. Send the request within 14 days of the charge.

• They’ll say: “Sending app-store customers to Apple or Google for refunds.”

  You say: If you paid in the app, request the refund directly at reportaproblem.apple.com (iOS) or through Google Play order history (Android). Don't wait on FUTGenie.

• They’ll say: “Deducting a share for usage when an EU/UK customer withdraws within 14 days.”

  You say: If you didn't use the paid features, say so clearly and ask for the full refund the terms promise for unused subscriptions within 14 days of purchase.

• They’ll say: “Treating continued use after a price-change notice as accepting the new price.”

  You say: FUTGenie must give at least 14 days' email notice of a price change. Cancel before your next renewal after that notice and you won't pay the new price.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your FUTGenie account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in FUTGenie’s account settings, email support@futgenie.gg with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling FUTGenie

Money-back questions (windows, pro-rata, chargebacks) are covered in the FUTGenie refund guide. Need a human for something else entirely? The FUTGenie contact guide lists every channel that actually answers.

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