Will I lose premium features immediately if I cancel FUTGenie?

No. Cancelling only stops future charges. Your Standard features, including unlimited AI SBC solves and no ads, stay on until the end of the current billing cycle. After that your account drops to the Free plan: 5 AI SBC solves a day, with ads. Many tools stay free, such as Solve Entire Set, the Evolution Builder and Lock Player, so your setup isn't wiped.

Does FUTGenie have a cancellation fee?

No. Neither the pricing page nor the terms mention a cancellation fee. The pricing page says you can cancel anytime from your account billing settings. The catch is timing: on iOS you must cancel at least 24 hours before renewal, and on Google Play before the renewal date. Otherwise you'll be billed for another month (£6.49 + VAT) or year (£44.99) with no refund for the unused time.

Can I cancel FUTGenie in the app or only on the website?

Use the route that matches how you paid. If you paid on futgenie.gg through Stripe, cancel in your dashboard billing settings, even if you mostly use the mobile app. If you paid with an in-app purchase on iPhone or Android, the subscription belongs to Apple or Google, so cancel in your device's subscription settings. Cancelling in the wrong place won't stop the charges.

FUTGenie charged me but didn't upgrade my account, what do I do?

Google Play reviewers report Play Store billing glitches where payment was taken but the account wasn't upgraded. FUTGenie support fixed it through Discord and email. Email support@futgenie.gg with your account email, a screenshot of the receipt and the charge date. A billing error on FUTGenie's side is one of the refund exceptions in its terms. If you paid through Google Play or Apple and it isn't fixed, ask the store for a refund.

What if FUTGenie ignores my cancellation or refund request?

Keep a written record: email support@futgenie.gg (and info@futgenie.gg, the address on its app store listings) with your account email, the charge date and your request. The support page says email replies take 24-48 hours. If a web subscription keeps charging after you cancelled, you can dispute the charge with your card issuer. For app store purchases, ask Apple or Google for the refund directly.

Can I downgrade FUTGenie instead of cancelling?

Effectively, yes. Cancelling Standard moves you back to the Free plan when your billing cycle ends, so you keep your account and the free tools. There's no lower paid tier to switch to. You can also switch between monthly (£6.49 + VAT) and annual (£44.99, which FUTGenie says saves 42%), but an annual plan won't refund unused months if you cancel early.

REFUND GUIDE

How to Get a FUTGenie Refund Within 14 Days.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for FUTGenie.

Last verified 8 days ago against FUTGenie’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers FUTGenie Standard subscription charges, the only thing FUTGenie sells. By default, web (Stripe) charges are non-refundable. FUTGenie will look at refunds for duplicate charges, billing errors, long outages that stop you using the service, or where consumer law requires it, as long as you email within 14 days of the charge. EU/UK buyers can withdraw within 14 days of buying and get a full refund if they haven't used the service; if they have, FUTGenie may deduct a share for the time used. Cancelling stops future charges but does not refund the current period. For subscriptions bought through the App Store or Google Play, FUTGenie cannot issue refunds, so ask Apple or Google.

Or let yoink chase the refund.

30 seconds to set up. yoink emails FUTGenie, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What FUTGenie actually says

“All subscription payments are non-refundable, except where required by law or in exceptional circumstances approved at our sole discretion.”
, verbatim from FUTGenie’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a FUTGenie refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note FUTGenie’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any FUTGenie subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail FUTGenie can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, FUTGenie has ~45 days to defend. Works regardless of where FUTGenie is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a FUTGenie charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If FUTGenie made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If FUTGenie is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@futgenie.gg, the route yoink has verified actually gets read for FUTGenie.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi FUTGenie team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for FUTGenie

Sometimes. FUTGenie's terms say subscription payments are non-refundable unless the law requires a refund or it approves an exception. The listed exceptions are duplicate charges, billing errors on FUTGenie's side, long outages (after checking), and EU/UK distance-selling rights. Email support@futgenie.gg **within 14 days of the charge** with your account details and the reason. If you subscribed through the App Store or Google Play, FUTGenie can't refund you directly, so ask Apple or Google.