Does Freepik offer a refund?

Yes — Freepik advertises a **30-day money-back guarantee**, but only if you haven't downloaded a single resource from Freepik.com or Flaticon.com and haven't consumed any AI credits during that billing period. Submit the request via the contact form (Queries about Premium subscription → Refund) from the email on the account, and include the payment ID. Only the current billing period is refundable — previous payments are not.

Is my Freepik subscription automatically renewed?

Yes. All paid Freepik subscriptions renew automatically at the end of each billing period (monthly or annual) on the same payment method, unless you cancel before the renewal date. Promotional discounts and coupon codes apply only to the first payment — renewals are charged at the standard price. If a renewal payment fails, Freepik retries three times (after 1, 7 and 21 days) before cancelling the subscription.

Will I lose my downloaded files if I cancel Freepik?

No. Generated content (images, videos, audio) you created while subscribed stays in your account and remains downloadable, and your commercial licence for files downloaded while subscribed remains valid for those specific files. What you do lose: access to Premium stock downloads (you revert to free-tier limits) and AI tools beyond the free daily cap. Plan credits expire and cannot be recovered, although extra credit packs are frozen for a 3-year reactivation window.

Is there a Freepik cancellation fee?

No — Freepik's pricing page explicitly states 'no cancellation fees' alongside the 30-day refund guarantee. Cancelling simply stops the next charge; the plan you've already paid for runs to the end of its billing period. The catch is that cancelling does **not** trigger a refund on its own — you have to separately request one within 30 days, and only if you haven't downloaded anything or used AI credits.

Can I pause my Freepik subscription instead of cancelling?

No, Freepik doesn't offer a pause option. The closest workaround is to cancel before your renewal date and then reactivate later — if you change your mind before the current paid period ends you can use **Resume subscription / Reactivate subscription** in Plan & billing. Extra credit packs (not plan credits) remain frozen for up to 3 years, so they'll come back if you resubscribe within that window.

Why is Freepik still charging me after I cancelled?

Three common causes: (1) you subscribed through the App Store or Google Play and the cancellation has to be done there, not on freepik.com; (2) there's a second active subscription on the account (a family member or duplicate purchase); or (3) the cancellation didn't go through. Check your purchase platform first, then email **support@freepik.com** from the account's email address with the payment ID. If support stalls, raise a chargeback with your card or PayPal — Trustpilot reviewers report this is often what finally unblocks refunds.

How do I get a Freepik refund after the 30 days?

Officially you can't — Freepik limits refunds to the current billing period within 30 days, and partial refunds for unused months on an annual plan are explicitly not offered. Practical routes that have worked for some users: cite UK Consumer Rights Act / EU Consumer Rights Directive if the service was misrepresented (e.g. 'unlimited' downloads capped at 100/day), file a Section 75 claim if you paid by UK credit card, or open a chargeback with your bank or PayPal citing the billing dispute.

Can I cancel Freepik via the app or only the website?

It depends on where you subscribed. Web subscriptions are cancelled at freepik.com → profile → Plan & billing → Danger zone → Cancel subscription. iOS subscriptions must be cancelled in Settings → Apple ID → Subscriptions, and Android subscriptions in Google Play → Menu → Subscriptions → Freepik. Refunds for mobile-store subscriptions are handled by Apple or Google, not by Freepik — the Freepik 30-day money-back guarantee only applies to web purchases.

What if Freepik ignores my cancellation or refund request?

Multiple reviewers report template responses and ignored tickets. Escalation order: (1) reply to the existing ticket quoting the 30-day refund clause and your payment ID; (2) email **support@freepik.com** from the email on the account with the same details; (3) raise a chargeback with your card issuer or PayPal — under UK rules, Section 75 covers credit-card purchases over £100; (4) for EU residents, file via the European Consumer Centre. Keep screenshots of every interaction.

Can I downgrade my Freepik plan instead of cancelling?

Yes for individual plans — you can downgrade inside Plan & billing, though credit allowances drop accordingly. However, switching from a Business plan to an individual plan requires cancelling the Business subscription and purchasing a new individual plan, which means losing any unused portion of the Business term. Discount/promo codes only ever apply to the first payment, so a downgrade-then-upgrade trick won't get you another promo price.

Can I get my Freepik credits refunded?

Only for extra credit packs (not the credits included in a subscription). If you bought a top-up pack and haven't used a single credit from it, you can request a refund within 14 days via the contact form — Subscriptions & Payments → Request refund → Credits pack. The moment any credits from the pack are consumed, the pack becomes non-refundable. Subscription plan credits expire when you cancel and cannot be recovered.

UNRATED TO CANCEL

How to Cancel Freepik Without Losing Credits.

Freepik typically charges £151.20/mo. Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

Cancel Freepik on the web: profile picture → Plan & billing → Danger zone → Cancel subscription. Plan stays active until period ends. For a refund within 30 days (no downloads, no AI credits used), use the contact form or email support@freepik.com with subject 'Refund request — 30-day money-back guarantee'. Most replies arrive within a few days.

£151.20/motypical charge

£1814/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails Freepik, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@freepik.com — the standard route for Freepik.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Freepik team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Freepik plans you can cancel

Essential
Annual billing only at this advertised price; cancel anytime stops auto-renewal but plan runs to end of paid period.
£5.25/mo
Premium
Cancel via Plan & billing → Danger zone. Access continues to end of billing period.
£10.50/mo
Premium+
Advertised as 'best value'; same cancel route via Plan & billing → Danger zone.
£24.00/mo
Pro
Switching from a Business plan to an individual plan requires cancelling and repurchasing.
£150.00/mo

Freepik’s refund policy

Freepik offers a 30-day money-back guarantee, but only if you haven't downloaded a single resource or used any AI credits during that billing period. Partial refunds for unused months on an annual plan are not available — cancellation just stops the next renewal. Extra credit packs are refundable within 14 days only if none of the credits have been consumed. Mobile-store subscriptions must be refunded via Apple or Google.

“You can get the full refund within 30 days from the purchase date, if and when, you didn't get to use the service, that is, you haven't downloaded any resource from Freepik.com or from Flaticon.com nor consumed any credits.”
— Freepik terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Freepik refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Freepik

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking for a partial/pro-rata refund on an unused portion of an annual plan — Docs state partial refunds for unused months are not available; cancellation only stops future renewals.
✕ Requesting a refund after any download or AI credit use — Support routinely denies refunds the moment even 1–2 downloads are recorded against the account.
✕ Cancelling on the Freepik website when you subscribed via iOS/Android — App Store / Play Store subscriptions must be cancelled and refunded through Apple or Google, not Freepik.
✕ Relying on the in-app AI chatbot to escalate a billing dispute — Multiple Trustpilot reviewers report the bot opens a case but no human follows up; refunds stall.
✕ Filing a PayPal dispute and then withdrawing it on support's promise of a refund — Users report support asked them to drop the PayPal claim, then refused the refund anyway.

How Freepik will try to keep you

Freepik may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Template 'we're sorry, please share your ticket number' replies that delay action”
You say: Quote ticket number, the 30-day money-back clause verbatim, and a deadline (7 days) before escalating to your card issuer or PayPal.
They’ll say: “Denying refunds the second any download is logged”
You say: If downloads were accidental or under a misunderstanding of 'unlimited' (which is actually capped at 100/day), state you have not commercially used any asset and request a goodwill refund under EU/UK consumer rights.
They’ll say: “Offering reactivation / 'resume subscription' instead of resolving the billing complaint”
You say: Decline reactivation. Confirm cancellation in writing and request the refund decision in the same email thread for paper trail.
They’ll say: “Routing complaints into the AI chatbot loop with no human response”
You say: Reply directly to support@freepik.com from the email on the account, attach the payment ID, and state you will chargeback in 7 days if unresolved.
They’ll say: “Charging on auto-renewal even after the user believes the account is closed/suspended”
You say: Provide bank statement screenshots and demand a refund citing no service consumption; if ignored, open a chargeback — multiple users on Trustpilot resolved this way.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Freepik to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Freepik to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Freepik’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Freepik’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Freepik must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Freepik’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Freepik has ~45 days to defend.

Common questions about cancelling Freepik

On the web, click your profile picture → **Plan & billing** → scroll to **Danger zone** → **Cancel a subscription** → **Cancel subscription**, then follow the confirmation steps. Your plan stays active until the end of the period you've already paid for and you won't be charged again. If you subscribed via the iOS App Store or Google Play, you must cancel in those stores instead — Freepik can't cancel mobile-store subscriptions.