Does Freepik offer a refund?

Yes, Freepik advertises a **30-day money-back guarantee**, but only if you haven't downloaded a single resource from Freepik.com or Flaticon.com and haven't consumed any AI credits during that billing period. Submit the request via the contact form (Queries about Premium subscription → Refund) from the email on the account, and include the payment ID. Only the current billing period is refundable, previous payments are not.

Is my Freepik subscription automatically renewed?

Yes. All paid Freepik subscriptions renew automatically at the end of each billing period (monthly or annual) on the same payment method, unless you cancel before the renewal date. Promotional discounts and coupon codes apply only to the first payment, renewals are charged at the standard price. If a renewal payment fails, Freepik retries three times (after 1, 7 and 21 days) before cancelling the subscription.

Is there a Freepik cancellation fee?

No, Freepik's pricing page explicitly states 'no cancellation fees' alongside the 30-day refund guarantee. Cancelling simply stops the next charge; the plan you've already paid for runs to the end of its billing period. The catch is that cancelling does **not** trigger a refund on its own, you have to separately request one within 30 days, and only if you haven't downloaded anything or used AI credits.

Why is Freepik still charging me after I cancelled?

Three common causes: (1) you subscribed through the App Store or Google Play and the cancellation has to be done there, not on freepik.com; (2) there's a second active subscription on the account (a family member or duplicate purchase); or (3) the cancellation didn't go through. Check your purchase platform first, then email **support@freepik.com** from the account's email address with the payment ID. If support stalls, raise a chargeback with your card or PayPal, Trustpilot reviewers report this is often what finally unblocks refunds.

How do I get a Freepik refund after the 30 days?

Officially you can't, Freepik limits refunds to the current billing period within 30 days, and partial refunds for unused months on an annual plan are explicitly not offered. Practical routes that have worked for some users: cite UK Consumer Rights Act / EU Consumer Rights Directive if the service was misrepresented (e.g. 'unlimited' downloads capped at 100/day), file a Section 75 claim if you paid by UK credit card, or open a chargeback with your bank or PayPal citing the billing dispute.

Can I cancel Freepik via the app or only the website?

It depends on where you subscribed. Web subscriptions are cancelled at freepik.com → profile → Plan & billing → Danger zone → Cancel subscription. iOS subscriptions must be cancelled in Settings → Apple ID → Subscriptions, and Android subscriptions in Google Play → Menu → Subscriptions → Freepik. Refunds for mobile-store subscriptions are handled by Apple or Google, not by Freepik, the Freepik 30-day money-back guarantee only applies to web purchases.

What if Freepik ignores my cancellation or refund request?

Multiple reviewers report template responses and ignored tickets. Escalation order: (1) reply to the existing ticket quoting the 30-day refund clause and your payment ID; (2) email **support@freepik.com** from the email on the account with the same details; (3) raise a chargeback with your card issuer or PayPal, under UK rules, Section 75 covers credit-card purchases over £100; (4) for EU residents, file via the European Consumer Centre. Keep screenshots of every interaction.

Can I get my Freepik credits refunded?

Only for extra credit packs (not the credits included in a subscription). If you bought a top-up pack and haven't used a single credit from it, you can request a refund within 14 days via the contact form, Subscriptions & Payments → Request refund → Credits pack. The moment any credits from the pack are consumed, the pack becomes non-refundable. Subscription plan credits expire when you cancel and cannot be recovered.

REFUND GUIDE

How to Get a Freepik Refund in 30 Days.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Freepik.

Last verified 30 Jun 2026 against Freepik’s own Terms · UK, US, and EU rights covered below

The short answer

Freepik offers a 30-day money-back guarantee, but only if you haven't downloaded a single resource or used any AI credits during that billing period. Partial refunds for unused months on an annual plan are not available, cancellation just stops the next renewal. Extra credit packs are refundable within 14 days only if none of the credits have been consumed. Mobile-store subscriptions must be refunded via Apple or Google.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Freepik, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Freepik actually says

“You can get the full refund within 30 days from the purchase date, if and when, you didn't get to use the service, that is, you haven't downloaded any resource from Freepik.com or from Flaticon.com nor consumed any credits.”
, verbatim from Freepik’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Freepik refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Freepik’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Freepik for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Freepik subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Freepik can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Freepik has ~45 days to defend. Works regardless of where Freepik is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Freepik charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Freepik made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Freepik is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@freepik.com, the route yoink has verified actually gets read for Freepik.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Freepik team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Freepik

On the web, click your profile picture → **Plan & billing** → scroll to **Danger zone** → **Cancel a subscription** → **Cancel subscription**, then follow the confirmation steps. Your plan stays active until the end of the period you've already paid for and you won't be charged again. If you subscribed via the iOS App Store or Google Play, you must cancel in those stores instead, Freepik can't cancel mobile-store subscriptions.