How to Cancel Fish Audio Without Emailing Support.

The email that backs it up

Fish Audio won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   support@fish.audio, the standard route for Fish Audio.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Fish Audio team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Fish Audio plans you can cancel

• Free

  There's no billing to cancel. The free tier is limited to personal, non-commercial use. Downgrading a paid plan to Free keeps your voice models and data without ongoing cost.

  $0.00/mo
• Plus

  Cancel in Settings > Billing > Cancel Subscription. You keep access until the end of the current term, and renewal stops after that. The annual plan ($132, shown as $11/mo) renews for another full year if you don't cancel before the term ends. If you subscribed in the official iOS app, cancel through your Apple ID subscriptions instead (the EU App Store lists Plus Monthly at 17,99 €).

  $15.00/mo
• Pro

  Cancel in Settings > Billing > Cancel Subscription. Only the team owner can see or manage billing; team members can't cancel. Each team runs its own Pro subscription, so cancel each one separately.

  $100.00/mo
• Max

  Cancel in Settings > Billing before the term ends. The annual plan ($8,988, shown as $749/mo) renews for another full year if you don't.

  $999.00/mo
• Enterprise

  Custom annual contracts are arranged through Contact Sales. Cancellation follows your negotiated contract, not the self-serve billing page.

What happens to what you’ve already paid

Subscription charges for Plus, Pro and Max (monthly and annual): cancelling stops the next renewal and you keep access until the end of the paid term, but the terms say you won't get a prorated refund or any refund of fees already paid. The only advertised exception is the Pro plan's 7-day money-back guarantee, which you request by emailing support@fish.audio within 7 days. If you were charged after cancelling during a trial, the terms tell you to contact support@fish.audio. API usage is billed separately (pay-as-you-go per UTF-8 byte) and isn't covered by the Pro guarantee. If you bought through the iOS app, refunds go through Apple, not Fish Audio.

“PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID, AND EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, FISH.AUDIO WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID.”

, Fish Audio terms

Asking specifically for money back, not just a cancellation? See the dedicated Fish Audio refund guide , same data, but framed around the policy + escalation paths.

Does Fish Audio charge a cancellation fee?

Fish Audio’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Fish Audio

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Emailing support@fish.audio and waiting for a reply, One Trustpilot reviewer sent three emails over 17 days with no response and only got a reply after opening a help-center ticket. A Hugging Face community thread also says Fish Audio doesn't answer emails.
• ✕ Asking for a refund on Plus after light use, A Plus subscriber who cancelled within 48 hours, having used less than 10% of their credits, was refused because of 36 test requests. Plus has no advertised money-back guarantee, and the terms refuse refunds of fees already paid.
• ✕ Expecting a prorated refund when you cancel mid-term, The terms say you won't be eligible for a prorated refund of any portion of the fee for the current subscription period. Cancelling only stops renewal.
• ✕ Asking support to cancel and refund in one go, Several Trustpilot reviewers say support only turned off auto-renewal and refused the refund, even when the service went unused.
• ✕ Cancelling a web (Stripe-billed) subscription from iPhone Settings, or vice versa, Web plans are billed by Stripe and managed in fish.audio Settings > Billing. Only purchases made in the official iOS app appear in Apple ID Subscriptions. Cancelling in the wrong place leaves the real subscription running.
• ✕ Cancelling through lookalike sites or apps, fishaudio.org says on its own terms page that it isn't the official Fish Audio service (it's run by Kitta AI / Shanghai Qita Dynamic Technology). Some App Store apps named 'Fish Audio' are published by other companies, not Hanabi AI Inc. Cancelling or emailing there does nothing for a fish.audio subscription.
• ✕ Deleting your account to get money back, Deleting the account removes your voice models and project data, and unused credits are forfeited with no refund.

Cancelled Fish Audio but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Fish Audio, treat it as not cancelled. Email support@fish.audio referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Fish Audio’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• You're inside a minimum term. Some Fish Audio plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Fish Audio charges again.

How Fish Audio will try to keep you

Fish Audio may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Refusing a refund by pointing to 'usage' (e.g. test generations made while evaluating the product)”

  You say: If you're on Pro, invoke the 7-day money-back guarantee printed on fish.audio/plan. Note that the guarantee doesn't mention any usage threshold. On any plan, state that the generations were normal evaluation, give the exact dates of purchase and cancellation, and ask for the refund in writing. If you're in a region with statutory cooling-off or digital-content rights, cite them.

• They’ll say: “Not answering refund or cancellation emails for weeks”

  You say: Send one dated email to support@fish.audio and open a help-center ticket the same day. A reviewer only got a reply after using the ticket. If there's no answer within 7 days, file a dispute with your card issuer (one user had the charge reversed and future payments blocked).

• They’ll say: “Claiming a 'strict no cancellation policy'”

  You say: Fish Audio's own terms say that if you terminate a paid service, you may use it until the end of the term and it won't renew. Quote that line and ask for written confirmation that auto-renewal is off.

• They’ll say: “Turning off renewal and calling it done, without addressing the refund”

  You say: Ask two separate questions in writing: (1) confirm the subscription is cancelled and won't renew, and (2) refund charge [amount] dated [date] under [the Pro 7-day guarantee / the billing error]. Ask for a reply to each.

• They’ll say: “Billing a full year when the user believed they picked monthly”

  You say: The pricing page shows annual plans as a monthly figure (e.g. $11/mo) with the yearly total in smaller text. Treat the annual charge as a billing error, ask support to convert it to monthly and refund the difference, and dispute it with your card issuer if they refuse. Multiple users report this exact surprise.

• They’ll say: “Hiding or relabelling the cancel button”

  You say: The path is profile picture > Settings > Billing > Cancel Subscription. On some accounts it shows as 'Manage' first. If you still can't find it, email support@fish.audio asking them to cancel, and keep the timestamp as proof you tried before the renewal date.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Fish Audio account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Fish Audio’s account settings, email support@fish.audio with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Fish Audio

Money-back questions (windows, pro-rata, chargebacks) are covered in the Fish Audio refund guide. Need a human for something else entirely? The Fish Audio contact guide lists every channel that actually answers.

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