How to Cancel feYi Flowers Without a Phone Line.

The 4-step cancellation

1. Email the verified address

   help@feyiflowers.customerdesk.io, the standard route for feYi.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi feYi team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

feYi plans you can cancel

• Feyi's Self-Care Subscription Box, Standard (15-20 Stems)

  Recurring Shopify subscription billed per delivery. The product page lists every 2 weeks, monthly, or every 2 or 3 months (it says both). The checkout says you authorise charges 'until my order is fulfilled or I cancel, if permitted'. No self-serve cancel route is published, so cancel by emailing customer service before the next charge date.

  £49.99/mo
• One-off bouquet orders (e.g. Sunflowers £49.99 to Pink Obsession £250.00)

  Orders are made to order for a chosen delivery date, with next-day delivery if you order by 4pm. Ask to cancel by email as early as possible, before the order is made up and dispatched.

Does feYi charge a cancellation fee?

We found no cancellation fee in feYi’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling feYi

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Calling feYi, No customer-service phone number is published on the contact page, and Trustpilot reviewers complain there is no phone number to contact them.
• ✕ Instagram/TikTok DMs or public comments, Trustpilot reviewers say feYi didn't read or reply to DMs, and that comments about orders on its social posts get deleted.
• ✕ Sending one email and waiting, Several reviewers got no reply to refund requests (one after almost 2 weeks), and another only heard back over 24 hours later after a follow-up. Chasing in writing is necessary.

Cancelled feYi but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from feYi, treat it as not cancelled. Email help@feyiflowers.customerdesk.io referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on feYi’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if feYi charges again.

How feYi will try to keep you

feYi may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Silence: refund and cancellation emails go unanswered for days or weeks (multiple Trustpilot reports).”

  You say: Send your request to help@feyiflowers.customerdesk.io, keep the sent copy, and follow up after 2 to 3 working days. If there's still no confirmation before your next billing date, block future charges with your card issuer or PayPal and dispute any charge after you cancelled.

• They’ll say: “Blaming the weather or transit for wilted flowers (a public Trustpilot reply said freshness 'may have been affected by recent weather conditions').”

  You say: The seller is responsible for goods arriving in satisfactory condition. Send photos taken on delivery day and ask for a refund or replacement, not an explanation.

• They’ll say: “Asking for order details on Trustpilot instead of resolving the issue, which starts the clock again.”

  You say: Put your order number, delivery date, photos and the exact remedy you want (refund amount) in your first email so there's nothing left to request.

• They’ll say: “Conditional checkout wording: subscription charges continue 'until my order is fulfilled or I cancel, if permitted'.”

  You say: A rolling subscription can be cancelled for future deliveries. Say clearly that you are cancelling all future deliveries and charges, effective immediately, and ask for written confirmation.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your feYi account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in feYi’s account settings, email help@feyiflowers.customerdesk.io with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling feYi

Money-back questions (windows, pro-rata, chargebacks) are covered in the feYi refund guide. Need a human for something else entirely? The feYi contact guide lists every channel that actually answers.

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