Can I get a refund from feYi after cancelling?

Yes, in two main cases: (1) inside a statutory cooling-off window from when you first subscribed (14 days in the UK and EU; US auto-renewal laws vary by state), and (2) if you can show a service breach (downtime, undelivered feature, mis-advertised plan). Outside those, feYi's policy applies, sometimes pro-rata, sometimes nothing. A card-issuer chargeback remains the backstop everywhere.

What if they ignore my refund request?

Wait 14 days from the first email. If no reply, dispute the charge with your card issuer, "services not provided" and "subscription not cancelled" are valid chargeback reason codes on every major card network, and your bank pursues it, not you. The regional rights section above lists the stronger local escalation routes where they exist.

Will my account be deleted if I get a refund?

No, a refund and an account closure are separate. The refund returns the money for the disputed charge; your account stays live (often downgraded to a free tier). If you also want the account deleted, request that explicitly in the same email so it's handled in one round.

REFUND GUIDE

How to Get a feYi Refund When Support Won't Reply.

Here's what feYi actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against feYi’s own Terms · UK, US, and EU rights covered below

The short answer

feYi's own refund policy text could not be retrieved. The only verbatim policy language found is the Self-Care Subscription checkout consent, which allows recurring charges until you cancel. For the subscription, cancelling stops future charges, but no pro-rata or refund terms for deliveries already charged are published. For one-off bouquet orders, fresh flowers are perishable, so refunds depend on proving a problem (wilted, damaged, late, missing items, or an unmet paid same-day delivery). Email help@feyiflowers.customerdesk.io quickly with photos and your order number.

Or let yoink chase the refund.

30 seconds to set up. yoink emails feYi, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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feYi’s refund policy

feYi’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a feYi refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with feYi for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any feYi subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail feYi can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, feYi has ~45 days to defend. Works regardless of where feYi is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a feYi charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If feYi is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use help@feyiflowers.customerdesk.io, the route yoink has verified actually gets read for feYi.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi feYi team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for feYi

feYi typically processes refunds within 7-14 working days once approved, back to the original payment method. Card refunds show up faster than bank-transfer refunds. If you don't see it in 14 days, follow up by reply on the same email thread, your card issuer can also confirm whether the funds have been requested back.

Cancelling rather than claiming money back? See the feYi cancellation guide. For every other support channel, the feYi contact guide.