How do I cancel my Fernand free trial?

You don't really need to. Fernand's 14-day trial doesn't ask for a credit card, so it won't auto-convert into a paid plan. Per the pricing page: *"We don't ask for your credit card up front, so you'll only be charged when you decide you're ready."* If you want the workspace gone, email support@getfernand.com and ask them to close it.

Will I lose my support history if I cancel Fernand?

Fernand doesn't publish a retention window for cancelled workspaces, but it does offer free concierge import *from* other tools, meaning customer data is portable. Before you cancel, export or download any conversations and knowledge-base articles you need. You can also ask support@getfernand.com for a data export under GDPR; Fernand SAS is a French company and hosts data only on EU servers.

Can I downgrade instead of cancelling?

Sort of, Fernand has only one plan ($29 per active user per month), so there's no cheaper tier. But you can shrink the bill by switching teammates from **active** to **passive**: passive users can read and collaborate but can't reply to customers, and they're free. Drop your active seats to one founder, and your bill falls to $29/month total.

What happens if I remove a user mid-month?

You're still billed for that user for the rest of the current cycle. Fernand's pricing page is explicit: *"Once you cancel individual users, you'll be responsible for charges incurred for that billing period, but you won't be charged again for those users in subsequent months."* So time removals for just before your renewal date.

Can I cancel Fernand from the app, or do I need to email support?

Both work. Account owners can manage the subscription under **Settings → Billing and payments** inside the Fernand app. If you'd rather have a paper trail (recommended), email **support@getfernand.com** with the subject line *"Cancel my Fernand subscription"* and the workspace name. Fernand handles its own support on Fernand, so replies are typically quick.

What if Fernand keeps charging after I cancel?

First, reply to the latest invoice from **support@getfernand.com** quoting your cancellation date and the workspace name. Payments run through Stripe, so you also have a clean dispute route via your card issuer. UK cardholders can use Section 75 or chargeback; EU users have SEPA reversal rights; US users in California are covered by the Automatic Renewal Law.

Why am I still being charged after cancelling Fernand?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Fernand account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Fernand Without Losing Inbox History.

Q: Does Fernand charge a cancellation fee?

No. Fernand markets itself as *"Cancel anytime, no questions asked"* with *"no contracts, no strings attached."* There's no exit fee, no minimum commitment, and no penalty for cancelling mid-month, you simply finish out the billing period you've already paid for at $29 per active user, then billing stops.

Q: Does Fernand charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Fernand and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

To cancel Fernand, email support@getfernand.com or cancel from your workspace billing settings. There are no contracts and no cancellation fee, you keep access until the end of the current billing cycle, then billing stops. Suggested subject line: 'Cancel my Fernand subscription'. Most founders report same-day confirmation.

Or let yoink do it for you.

30 seconds. AI emails Fernand, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@getfernand.com, the standard route for Fernand.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Fernand team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Fernand plans you can cancel

Active User
Charged per active user per month. Passive users (no reply permission) are free. Cancel anytime; access continues until end of billing cycle.
$29.00/mo

Fernand’s refund policy

Fernand bills monthly with no long-term contract. When you cancel, you stay billed for the current cycle and won't be charged again. The 14-day trial doesn't require a credit card, so nothing is charged unless you actively upgrade. Refunds for already-paid periods aren't promised in the terms, you'd need to email support and ask.

“You'll be charged monthly, and you can cancel at any time. If you cancel, you'll only be charged for the current billing period and won't be charged again after that.”
, Fernand terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Fernand refund guide , same data, but framed around the policy + escalation paths.

Does Fernand charge a cancellation fee?

We found no cancellation fee in Fernand’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Fernand

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Disputing the charge with your bank during the trial, Fernand never collects card details during the 14-day trial, so there is no charge to dispute until you upgrade.
✕ Removing a teammate to dodge that month's seat fee, Pricing page states you remain responsible for charges incurred in the current billing period when you remove an active user.
✕ Calling a sales or support phone line, Fernand explicitly says it has no sales department and routes everything through its own inbox at support@getfernand.com.

Cancelled Fernand but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Fernand, treat it as not cancelled. Email support@getfernand.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Fernand’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Fernand charges again.

How Fernand will try to keep you

Fernand may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Founder-to-founder reply asking what's not working before letting you go”
You say: Thanks, but I've decided to move off Fernand. Please close the workspace at the end of the current cycle and confirm no further charges.
They’ll say: “Offer to pause or downgrade active users to passive (free) seats instead of cancelling”
You say: I don't need a passive seat either, please fully cancel the subscription and delete the workspace per your privacy policy.
They’ll say: “Free concierge re-migration back to Zendesk/Intercom/Help Scout to keep you on”
You say: Migration help isn't the blocker. Please proceed with cancellation effective end of the current billing period.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Fernand to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Fernand has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Fernand’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Fernand’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Fernand must honour it regardless of where they’re headquartered.

Delete your Fernand account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Fernand’s account settings, email support@getfernand.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Fernand

Email **support@getfernand.com** from the address on your account and ask them to cancel, or cancel directly from **Settings → Billing** inside your Fernand workspace. Fernand's pricing page confirms: *"you can cancel at any time. If you cancel, you'll only be charged for the current billing period and won't be charged again after that."* You keep full access until the end of that cycle.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Fernand refund guide. Need a human for something else entirely? The Fernand contact guide lists every channel that actually answers.