Does Fernand charge a cancellation fee?

No. Fernand markets itself as *"Cancel anytime, no questions asked"* with *"no contracts, no strings attached."* There's no exit fee, no minimum commitment, and no penalty for cancelling mid-month, you simply finish out the billing period you've already paid for at $29 per active user, then billing stops.

How do I cancel my Fernand free trial?

You don't really need to. Fernand's 14-day trial doesn't ask for a credit card, so it won't auto-convert into a paid plan. Per the pricing page: *"We don't ask for your credit card up front, so you'll only be charged when you decide you're ready."* If you want the workspace gone, email support@getfernand.com and ask them to close it.

Can I get a refund from Fernand?

Fernand's published terms don't promise refunds for the current billing period, they only promise you won't be billed again after cancelling. If you were charged unexpectedly (duplicate seat, billing error, charge right after cancelling), email **support@getfernand.com** with the invoice ID and ask for a goodwill refund. EU users can also rely on the Consumer Rights Directive's 14-day withdrawal right where applicable.

What happens if I remove a user mid-month?

You're still billed for that user for the rest of the current cycle. Fernand's pricing page is explicit: *"Once you cancel individual users, you'll be responsible for charges incurred for that billing period, but you won't be charged again for those users in subsequent months."* So time removals for just before your renewal date.

What if Fernand keeps charging after I cancel?

First, reply to the latest invoice from **support@getfernand.com** quoting your cancellation date and the workspace name. Payments run through Stripe, so you also have a clean dispute route via your card issuer. UK cardholders can use Section 75 or chargeback; EU users have SEPA reversal rights; US users in California are covered by the Automatic Renewal Law.

Do I need to give notice to cancel Fernand?

No notice period. Fernand bills monthly with no contract: *"You'll be charged monthly, and you can cancel at any time."* Cancel today and you keep access until the end of the current month-long cycle, with no further charges. There's no annual lock-in to escape from because Fernand doesn't sell annual plans on its public pricing page.

REFUND GUIDE

How to Get a Fernand Refund After Being Charged.

Here's what Fernand actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Fernand’s own Terms · UK, US, and EU rights covered below

The short answer

Fernand bills monthly with no long-term contract. When you cancel, you stay billed for the current cycle and won't be charged again. The 14-day trial doesn't require a credit card, so nothing is charged unless you actively upgrade. Refunds for already-paid periods aren't promised in the terms, you'd need to email support and ask.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Fernand, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Fernand actually says

“You'll be charged monthly, and you can cancel at any time. If you cancel, you'll only be charged for the current billing period and won't be charged again after that.”
, verbatim from Fernand’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Fernand refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Fernand charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Fernand made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Fernand has ~45 days to defend. Works regardless of where Fernand is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Fernand for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Fernand subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Fernand can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Fernand is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@getfernand.com, the route yoink has verified actually gets read for Fernand.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Fernand team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Fernand

Email **support@getfernand.com** from the address on your account and ask them to cancel, or cancel directly from **Settings → Billing** inside your Fernand workspace. Fernand's pricing page confirms: *"you can cancel at any time. If you cancel, you'll only be charged for the current billing period and won't be charged again after that."* You keep full access until the end of that cycle.