Why am I being charged by EVOLLY.APP when I don't recognise it?

EVOLLY.APP (EVOLLY.APP PTE. LTD / EVOLLY HK LIMITED) publishes 20+ utility apps, TV Remote, Universal Control, Photo Translator, Ask Me Anything, AI Chatbot, Plant Identifier, Cast for Chromecast, Dict Box and more. The statement line shows the developer, not the app, so the charge is usually a weekly, monthly or yearly subscription from one of those apps, often after a 3-day trial converted. Check Settings → Subscriptions (iOS) or Play Store → Subscriptions (Android) to see which app it is, cancel there, then request the refund from the store.

How do I know if my Evolly app subscription is active?

Look in the store account, not the app. On iOS: Settings → your name → Subscriptions shows active and expired entries with the renewal date. On Android: Play Store → profile → Payments & subscriptions → Subscriptions, with cancelled items under the inactive tab. If nothing shows, you may be signed in with a different Apple ID or Google account than the one that paid, search your email for "receipt from Apple" or the Google Play order confirmation to find the paying account. Family Sharing purchases appear under the organiser's account.

I cancelled the free trial and still got charged, what now?

This is the most common Evolly complaint, and it's a timing trap. Evolly's terms allow free trials to be cancelled **up to 24 hours before the expiry of the free trial (Apple)** or any time before the end of the trial on Google/Huawei, and Apple takes the renewal payment within the 24 hours *before* the period ends, so a last-minute cancel can land after the charge. Request the refund through the store, citing the cancellation timestamp from your confirmation email, and email support@evolly.app with the same evidence so there's a developer-side record.

Is there a cancellation fee for Evolly?

No. Nothing in Evolly's terms or refund policy imposes a cancellation or early-exit fee, and app-store subscriptions can't carry one, Apple and Google don't support exit charges. The real cost is timing, not a fee: cancellation only takes effect **after the last day in the relevant subscription period**, with no pro-rata refund of the time you've paid for. So a weekly plan cancelled on day two still runs to day seven, and a yearly plan cancelled in month one keeps access for the rest of the year without a partial credit.

Will I lose access to Evolly premium features immediately if I cancel?

On a paid period, no, Evolly's terms say the cancellation takes effect after the last day of the current subscription period, so Premium (ad-free, unlocked features) runs to the renewal date you already paid for. During a **free trial** it can be different: cancelling a trial typically ends trial access, and Apple's rules state any unused portion of a free trial is forfeited once a paid subscription begins. Your data stays local to the app; cancelling doesn't delete it, though uninstalling may.

Can I cancel Evolly by email instead of through the App Store?

Not the subscription. Evolly's terms route all subscription cancellation to the store's subscription settings, emailing the developer does not stop an Apple/Google renewal, and reviewers who only emailed were still billed. Email does work for two other things: the terms say **"You may cancel your account at any time by sending an email to support@evolly.app"**, and an email creates the written paper trail you need for a store refund or card dispute. Cancel in the store first, then email support@evolly.app about the charge.

What if Evolly ignores my email about an unauthorised charge?

It happens, Play Store reviewers report emailing about an unexpected annual charge and getting no reply. Don't wait on it. Escalate on three tracks at once: (1) file the refund with Apple (reportaproblem.apple.com) or Google Play, attaching screenshots; (2) re-send to support@evolly.app and contact@evolly.app with a 7-day deadline and the order ID; (3) if both refuse, dispute the charge with your bank or card issuer as an unrecognised recurring payment, using your cancellation confirmation and the unanswered emails as evidence.

Why am I still being charged after cancelling EVOLLY.APP?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my EVOLLY.APP account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel EVOLLY.APP.

Q: Does EVOLLY.APP charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel EVOLLY.APP and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, page-emails, web-search

The fastest way

Evolly bills via Apple, Google Play or Huawei, so cancel in your store's Subscriptions settings, not in the app. Access lasts until period end. Refunds: file at reportaproblem.apple.com or Google Play (Apple answers in 24 to 48 hours). Email support@evolly.app, subject 'Refund request, unauthorised subscription charge', for a paper trail.

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Every way to cancel EVOLLY.APP

Online (fastest): Direct cancel flow: apps.apple.com/account/subscriptions
Email: EVOLLY.APP doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Apple: turn auto-renew off at least 24 hours before the free trial or billing period ends, the renewal is charged within the 24 hours before rollover, so a same-day cancel can still be billed. Google Play/Huawei: cancel any time before the trial period ends (play.google.com/store/account/subscriptions).

The email that backs it up

EVOLLY.APP won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support@evolly.app, the standard route for EVOLLY.APP.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi EVOLLY.APP team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

EVOLLY.APP plans you can cancel

Weekly Premium ($4.99)
Billed weekly as an in-app purchase through Apple/Google; turn off auto-renew in store subscription settings at least 24 hours before the week rolls over.
Weekly Premium ($6.99)
Higher-priced weekly tier shown on some paywalls; same store-settings cancellation route.
Monthly Premium
Cancel in Apple/Google subscription settings; access continues to the end of the paid month.
$8.99/mo
Yearly Premium
Commonly sold off the back of a 3-day free trial, cancel before the trial ends or the year is charged in full.
$19.99/yr
Annual Premium
Higher annual tier listed in the App Store in-app purchase list; cancel in store settings.
$39.99/yr
Lifetime Premium (one-off)
One-off purchase listed at $44.99 (reported as low as $29.99 on some paywalls), nothing to cancel, but it is still refund-requestable through the store.

What happens to what you’ve already paid

Every paid Evolly product, TV Remote, Photo Translator, Ask Me Anything, Plant Identifier, Cast for Chromecast and the rest, is sold as an in-app subscription or one-off unlock processed by Apple, Google Play or Huawei, not by Evolly. For those subscription charges Evolly's own refund policy says it does not issue refunds directly and asks users not to email refund requests, so the refund is decided by the store (Apple's Report a Problem, Google Play's refund request), while cancellation only stops the next renewal and never refunds the current period. One-off 'Lifetime' unlocks follow the same store-refund route; there is no Evolly-side window or pro-rata credit. Email support@evolly.app anyway if you were charged after cancelling or during a trial, Evolly's own app-store replies invite that, and the reply becomes evidence for the store request or a card dispute.

“Evolly.app generally does not provide direct refunds on application purchases. (except for special cases). Please do not contact us with refund requests as we cannot fulfill these requests. You can contact the support outlet for the platform in which you purchased the application”
, EVOLLY.APP terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated EVOLLY.APP refund guide , same data, but framed around the policy + escalation paths.

Does EVOLLY.APP charge a cancellation fee?

We found no cancellation fee in EVOLLY.APP’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling EVOLLY.APP

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing Evolly to ask for the money back, Its refund policy page states it generally does not provide direct refunds and tells users not to contact it with refund requests, the decision sits with Apple/Google.
✕ Deleting or uninstalling the app, The subscription lives in your Apple/Google account, not the app; Play Store reviewers report being charged after uninstalling immediately.
✕ Looking for a cancel button inside the Evolly app, The terms route all cancellation to 'the subscription settings in your iTunes, Android or Huawei account', there is no first-party cancel flow.
✕ Asking support to cancel the subscription on your behalf, Evolly cannot cancel a store-processed subscription; developer replies only point users back to the store or ask them to email details.
✕ Cancelling in the last hours of the free trial, Terms require cancellation up to 24 hours before the free trial expires on Apple; reviewers report being charged while trying to cancel inside the final window.

Cancelled EVOLLY.APP but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from EVOLLY.APP, treat it as not cancelled. Email support@evolly.app referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on EVOLLY.APP’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if EVOLLY.APP charges again.

How EVOLLY.APP will try to keep you

EVOLLY.APP may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Boilerplate app-store reply: 'Please share your issue with us at support@evolly.app, and we will investigate it as soon as possible', then the thread goes quiet (Play Store reviewer: 'I already emailed you but until now no response').”
You say: Reply with a deadline, not a description: state the charge date, amount, store order ID and the app name, and say you will escalate to Apple/Google and your card issuer if the charge is not refunded within 7 days. Keep every reply, silence is itself evidence for the store request.
They’ll say: “Price-justification deflection in developer responses: 'We believe the current pricing is fair and reflects the value we aim to provide' plus 'you're free to cancel your subscription at any time'.”
You say: You are not disputing the price, you are disputing an unauthorised or post-cancellation renewal. Say so explicitly: 'I am not asking you to change your pricing; I am asking you to confirm the cancellation date and support a refund of the charge taken after it.'
They’ll say: “Identity loop on Google Play: 'As we don't have your email address, can you please write to us at support@evolly.app so that we can help you better', moving the complaint off the public review.”
You say: Send the email, but leave the review up and add the ticket date to it. Include the purchase token / Google Play order number in the first message so there is nothing left to ask for.
They’ll say: “Platform hand-off: the refund policy says to contact the app store, and 'if you think it's a mistake of charge, please contact Apple Support for a refund'.”
You say: Do both in parallel: file at reportaproblem.apple.com (or Google Play) the same day, and email support@evolly.app asking them to confirm in writing that they do not object to the store refunding. Developer non-objection materially helps a store appeal.
They’ll say: “Paywall friction that drives the charge: reviewers report core functions (even TV volume) locked behind a weekly subscription, and trial screens that convert before they expected ('you try and cancel subscription before the 48 hours is up only to be charged before then').”
You say: Screenshot the paywall and the subscription start date, then claim the charge as 'didn't work as expected / unintended purchase' in the store's refund reason list, that is the category Apple approves most often for utility apps.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires EVOLLY.APP to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; EVOLLY.APP has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of EVOLLY.APP’s own policy.
Consumer Rights Act 2015
Services must be as described.
If EVOLLY.APP’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. EVOLLY.APP must honour it regardless of where they’re headquartered.

Delete your EVOLLY.APP account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in EVOLLY.APP’s account settings, email support@evolly.app with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling EVOLLY.APP

You cancel it where you bought it, not in the Evolly app. Evolly's terms say you can cancel **at any time during the subscription period via the subscription settings in your iTunes, Android or Huawei account**, and that cancellation takes effect after the last day of the current period. - **iPhone/iPad:** Settings → your name → Subscriptions → the Evolly app → Cancel Subscription (or apps.apple.com/account/subscriptions) - **Android:** Play Store → profile → Payments & subscriptions → Subscriptions → the app → Cancel subscription Keep the confirmation email, it's your proof of the cancellation date if a renewal still lands.

Money-back questions (windows, pro-rata, chargebacks) are covered in the EVOLLY.APP refund guide. Need a human for something else entirely? The EVOLLY.APP contact guide lists every channel that actually answers.