Why am I being charged by EVOLLY.APP when I don't recognise it?

EVOLLY.APP (EVOLLY.APP PTE. LTD / EVOLLY HK LIMITED) publishes 20+ utility apps, TV Remote, Universal Control, Photo Translator, Ask Me Anything, AI Chatbot, Plant Identifier, Cast for Chromecast, Dict Box and more. The statement line shows the developer, not the app, so the charge is usually a weekly, monthly or yearly subscription from one of those apps, often after a 3-day trial converted. Check Settings → Subscriptions (iOS) or Play Store → Subscriptions (Android) to see which app it is, cancel there, then request the refund from the store.

I cancelled the free trial and still got charged, what now?

This is the most common Evolly complaint, and it's a timing trap. Evolly's terms allow free trials to be cancelled **up to 24 hours before the expiry of the free trial (Apple)** or any time before the end of the trial on Google/Huawei, and Apple takes the renewal payment within the 24 hours *before* the period ends, so a last-minute cancel can land after the charge. Request the refund through the store, citing the cancellation timestamp from your confirmation email, and email support@evolly.app with the same evidence so there's a developer-side record.

Is there a cancellation fee for Evolly?

No. Nothing in Evolly's terms or refund policy imposes a cancellation or early-exit fee, and app-store subscriptions can't carry one, Apple and Google don't support exit charges. The real cost is timing, not a fee: cancellation only takes effect **after the last day in the relevant subscription period**, with no pro-rata refund of the time you've paid for. So a weekly plan cancelled on day two still runs to day seven, and a yearly plan cancelled in month one keeps access for the rest of the year without a partial credit.

Can I cancel Evolly by email instead of through the App Store?

Not the subscription. Evolly's terms route all subscription cancellation to the store's subscription settings, emailing the developer does not stop an Apple/Google renewal, and reviewers who only emailed were still billed. Email does work for two other things: the terms say **"You may cancel your account at any time by sending an email to support@evolly.app"**, and an email creates the written paper trail you need for a store refund or card dispute. Cancel in the store first, then email support@evolly.app about the charge.

What if Evolly ignores my email about an unauthorised charge?

It happens, Play Store reviewers report emailing about an unexpected annual charge and getting no reply. Don't wait on it. Escalate on three tracks at once: (1) file the refund with Apple (reportaproblem.apple.com) or Google Play, attaching screenshots; (2) re-send to support@evolly.app and contact@evolly.app with a 7-day deadline and the order ID; (3) if both refuse, dispute the charge with your bank or card issuer as an unrecognised recurring payment, using your cancellation confirmation and the unanswered emails as evidence.

Is EVOLLY.APP a scam?

It's a real Singapore/Hong Kong publisher with 100M+ installs, not a fake merchant, but the billing complaints are genuine. Reviews across its TV Remote, Cast and AI Chatbot apps repeatedly cite aggressive paywalls on basic functions, trials that convert to yearly plans, difficulty cancelling and charges after uninstalling, and a refund policy that redirects all refund requests to the app stores. Treat it as a subscription-trap risk rather than fraud: cancel in your store settings, request the refund from Apple/Google, and dispute with your card issuer only if both refuse.

REFUND GUIDE

How to Get a EVOLLY.APP Refund.

Here's what EVOLLY.APP actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against EVOLLY.APP’s own Terms · UK, US, and EU rights covered below

The short answer

Every paid Evolly product, TV Remote, Photo Translator, Ask Me Anything, Plant Identifier, Cast for Chromecast and the rest, is sold as an in-app subscription or one-off unlock processed by Apple, Google Play or Huawei, not by Evolly. For those subscription charges Evolly's own refund policy says it does not issue refunds directly and asks users not to email refund requests, so the refund is decided by the store (Apple's Report a Problem, Google Play's refund request), while cancellation only stops the next renewal and never refunds the current period. One-off 'Lifetime' unlocks follow the same store-refund route; there is no Evolly-side window or pro-rata credit. Email support@evolly.app anyway if you were charged after cancelling or during a trial, Evolly's own app-store replies invite that, and the reply becomes evidence for the store request or a card dispute.

Or let yoink chase the refund.

30 seconds to set up. yoink emails EVOLLY.APP, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What EVOLLY.APP actually says

“Evolly.app generally does not provide direct refunds on application purchases. (except for special cases). Please do not contact us with refund requests as we cannot fulfill these requests. You can contact the support outlet for the platform in which you purchased the application”
, verbatim from EVOLLY.APP’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a EVOLLY.APP refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a EVOLLY.APP charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If EVOLLY.APP made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, EVOLLY.APP has ~45 days to defend. Works regardless of where EVOLLY.APP is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any EVOLLY.APP subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail EVOLLY.APP can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If EVOLLY.APP is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@evolly.app, the route yoink has verified actually gets read for EVOLLY.APP.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi EVOLLY.APP team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for EVOLLY.APP

Not from Evolly directly in most cases. Its refund policy says it **generally does not provide direct refunds on application purchases (except for special cases)** and asks users not to send refund requests, because Apple, Google and Huawei process the money. So file with the store: **reportaproblem.apple.com** (Apple usually responds in 24 to 48 hours) or the refund form in Google Play order history. Cancelling alone never refunds the period you've already paid for. Email support@evolly.app in parallel asking them not to object, a developer's written non-objection strengthens a store appeal.