I have had a membership for more than 15 days, who do I contact to cancel my membership?

After the 14-day cooling-off period, you can't end an Everyman membership early. It continues until the end of the 12-month agreement, and Everyman doesn't give pro-rata refunds. If you paid upfront, you don't need to do anything: the membership expires automatically. If you're paying monthly (Everyicon £31, Everywhere £59), the instalments continue for the full term. To avoid renewing, turn off auto-renew in the **Payments Hub**. Everyman also emails you one month before expiry with opt-out instructions.

Can I cancel my booking?

No. Everyman says all ticket bookings are **non-refundable**. You can ask to **exchange** a booking, subject to availability, up to **24 hours before** the film starts. Click the pink Help button on the website and choose "Booking Exchange", or use the online contact form with your booking reference. Once the exchange is done, the original booking is refunded within 2-5 days. Nothing can be changed within 24 hours of the screening.

Can I exchange my booking?

Yes, subject to availability, if you ask at least **24 hours before** the screening. Use the pink Help button (bottom right of the website) and follow the "Booking Exchange" steps, or send your booking reference through the contact form. Everyman confirms once the exchange is done and refunds the original booking within 2-5 days. Member free tickets work differently: you can swap them to another showing up to **90 minutes** before the film starts, in person, by phone or through the contact form.

How can I downgrade my membership?

You can only downgrade **when your membership renews**, whether you pay upfront or by Direct Debit. Everyman doesn't allow mid-year downgrades because it doesn't give pro-rata refunds, and upgrades aren't available during the year either. If you're on Everywhere (£680/yr) or Everyicon (£350/yr) and want the £95 Everyman tier, choose it when you renew, or turn off auto-renew and buy the cheaper tier once your current term ends.

What happens to my tickets if I haven't used my tickets before the membership's expiry date?

Everyman's renewal page says unused tickets roll over **if you renew**. If you let the membership end, you can't book tickets or use discounts after the termination date, and the membership terms say unused member tickets or guest tickets aren't refunded. If you're planning to cancel, use your remaining tickets before the term ends.

Can I change my Direct Debit collection date?

No. Everyman says it can't change the Direct Debit collection date for membership instalments. If you want to switch to a different bank account, the membership terms require **30 days' notice**. Don't cancel the Direct Debit at your bank partway through the term: the terms require you to keep it running for the full 12 months, and missed payments can get your membership suspended.

Will my Everyman membership auto-renew?

Only if you chose automatic renewal. In that case, Everyman emails you **one month before** your membership expires, with instructions for opting out of the annual Direct Debit. You can change your auto-renew setting yourself in the **Payments Hub**, which is linked from the Contact Us page. If you paid upfront and didn't opt in to renewal, the membership simply expires after 12 months.

Why am I still being charged after cancelling Everyman Cinemas?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Everyman Cinemas account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Everyman Cinemas.

Q: Does Everyman Cinemas charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Everyman Cinemas and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, terms, web-search

The fastest way

Within 14 days of joining, email talk@everymangroup.com (subject: "Membership cancellation, cooling-off, [membership number]") or call +44 1727 222 323 to get a refund, minus any tickets you used. After 14 days, the 12-month agreement continues and there's no pro-rata refund, so turn off auto-renew in the Payments Hub. Ticket bookings are non-refundable.

Or let yoink do it for you.

30 seconds. AI emails Everyman Cinemas, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Everyman Cinemas

Phone: Call +44 1727 222 323 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Optional: during the 14-day cooling-off period you can send the model cancellation form at the end of the Membership Terms page instead of emailing.. Send it tracked so you can prove delivery.
Email (fastest): Email talk@everymangroup.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: A membership can only be cancelled with a refund within 14 days of the start date. After that, the 12-month term (including monthly instalments) runs to the end. Turn off auto-renew in the Payments Hub before expiry; Everyman emails you one month before renewal. Ticket exchanges close 24 hours before the screening, and member-ticket swaps close 90 minutes before.

The 4-step cancellation

Email the verified address
talk@everymangroup.com, the standard route for Everyman Cinemas.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Everyman Cinemas team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Everyman Cinemas plans you can cancel

Everyman
Paid upfront only, with no monthly option. It's a 12-month term. If you paid upfront and auto-renew is off, it ends on its own after 12 months. If auto-renew is on, Everyman emails you one month before expiry with instructions to opt out.
£95.00/yr
Everyicon
The £31/month option is a 12-month instalment plan, not a rolling monthly plan. You have to keep the Direct Debit running for the whole term. You can only downgrade at renewal, never mid-year.
£31.00/mo
Everywhere
A 12-month term, paid upfront or by monthly Direct Debit instalments. The monthly plan runs for the full 12 months. Everyman can't change your Direct Debit collection date.
£59.00/mo

What happens to what you’ve already paid

Cinema tickets (one-off bookings) can't be refunded, but you can exchange them, subject to availability, up to 24 hours before the film starts using the Help button's "Booking Exchange" or the contact form. The original booking is then refunded within 2-5 days. If Everyman cancels or changes a screening, or makes a booking error, you get a full refund including the Card Booking Fee. Paid memberships (Everyman, Everyicon, Everywhere) can be cancelled within 14 days of the start date for a refund minus any tickets used. After that, the 12-month term runs to the end with no pro-rata refund, and unused member tickets aren't refunded. Gift memberships are non-refundable.

“We operate a no refund policy; however, subject to availability, you can request to exchange tickets up to 24 hours prior to the film start time.”
, Everyman Cinemas terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Everyman Cinemas refund guide , same data, but framed around the policy + escalation paths.

Does Everyman Cinemas charge a cancellation fee?

We found no cancellation fee in Everyman Cinemas’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Everyman Cinemas

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking for a pro-rata refund after the 14-day cooling-off period, The membership FAQ says memberships over 15 days old continue until the end of the 12-month agreement, and that 'We do not offer pro-rata refunds for early cancellations.'
✕ Cancelling the Direct Debit at your bank to end a monthly membership early, The membership terms require you to keep the Direct Debit running for the whole term. If a payment is missed, Everyman can suspend the membership and deactivate the card, and the full membership fee for the term is still owed.
✕ Requesting a ticket exchange or refund less than 24 hours before the screening, The contact page says exchanges or refunds can't be processed within 24 hours of the screening, and the terms say refunds aren't given for cancellations.
✕ Phoning your local Everyman venue, Everyman's help center says venues don't have direct phone lines. All queries go through the central Guest Services team.
✕ Downgrading to a cheaper tier mid-year to cut costs, Downgrades are only allowed at renewal. The FAQ says there are no mid-year downgrades or pro-rata refunds.
✕ Claiming a refund after arriving late to a film, The terms say late arrivals won't be admitted and won't be refunded.
✕ Using distance-selling cancellation rights on advance ticket purchases, The terms say statutory distance-selling cancellation rights don't apply to advance ticket sales. This exclusion doesn't cover memberships, which have a stated 14-day cooling-off period.

Cancelled Everyman Cinemas but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Everyman Cinemas, treat it as not cancelled. Email talk@everymangroup.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Everyman Cinemas’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Everyman Cinemas charges again.

How Everyman Cinemas will try to keep you

Everyman Cinemas may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “12-month lock-in: 'We do not offer pro-rata refunds for early cancellations' (membership FAQ)”
You say: If you're within 14 days of your start date, cite the cooling-off period in clause 7 of the Membership Terms. Send your cancellation in writing to talk@everymangroup.com, or use the model cancellation form at the bottom of the membership terms page. Include your membership number and ask for written confirmation. If you're past 14 days, turn off auto-renew in the Payments Hub now so the membership doesn't roll into a second year.
They’ll say: “Early-renewal bonus offers that restart the membership from the renewal date (Trustpilot reports losing the remaining months of the current membership)”
You say: Don't renew early just for a bonus ticket. Reviewers say Everyman starts the new 12 months on the day you renew, not when your current membership ends, so you lose the time you'd already paid for. Wait until close to expiry, or ask in writing for the new term to start at your current expiry date.
They’ll say: “Slow or no reply from customer service (Trustpilot: 'Customer Service do not reply', repeated emails and long phone holds)”
You say: Send your request to talk@everymangroup.com with your membership or booking reference in the subject line, and keep the sent email with its timestamp. If there's no reply within 5 working days, call Guest Services on +44 1727 222 323 (Mon-Sat 10am-5:30pm UK time), quote the date of your email, and ask for a case reference.
They’ll say: “Blanket 'no refund policy' applied even when Everyman is at fault”
You say: Quote clause 6.4 of the Terms. If Everyman can't show the advertised programme, it owes a full refund of the tickets and the Card Booking Fee. Clause 6.6.1 adds that the Card Booking Fee is refunded when the booking or card-processing error was Everyman's fault. Cancelled member tickets should be credited back to your account.
They’ll say: “Cooling-off refunds reduced for 'tickets used during this period'”
You say: Ask for an itemised breakdown of the deduction: which tickets were used and at what price. Check that only tickets you actually used were charged and that the remaining fee is refunded promptly.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Everyman Cinemas’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Everyman Cinemas’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Everyman Cinemas has ~45 days to defend.

Delete your Everyman Cinemas account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Everyman Cinemas’s account settings, email talk@everymangroup.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Everyman Cinemas

Yes, within **14 days of your start date**. Everyman memberships are 12-month agreements, but there's a statutory cooling-off period. Contact the Membership team at **talk@everymangroup.com** or through the online contact form, or fill in the model cancellation form at the end of the Membership Terms page. Include your membership number and say clearly that you're cancelling within the cooling-off period. You'll be charged for any member tickets you used before cancelling, and the rest of the fee is refunded.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Everyman Cinemas refund guide. Need a human for something else entirely? The Everyman Cinemas contact guide lists every channel that actually answers.