I have had a membership for more than 15 days, who do I contact to cancel my membership?

After the 14-day cooling-off period, you can't end an Everyman membership early. It continues until the end of the 12-month agreement, and Everyman doesn't give pro-rata refunds. If you paid upfront, you don't need to do anything: the membership expires automatically. If you're paying monthly (Everyicon £31, Everywhere £59), the instalments continue for the full term. To avoid renewing, turn off auto-renew in the **Payments Hub**. Everyman also emails you one month before expiry with opt-out instructions.

Can I cancel my booking?

No. Everyman says all ticket bookings are **non-refundable**. You can ask to **exchange** a booking, subject to availability, up to **24 hours before** the film starts. Click the pink Help button on the website and choose "Booking Exchange", or use the online contact form with your booking reference. Once the exchange is done, the original booking is refunded within 2-5 days. Nothing can be changed within 24 hours of the screening.

Can I exchange my booking?

Yes, subject to availability, if you ask at least **24 hours before** the screening. Use the pink Help button (bottom right of the website) and follow the "Booking Exchange" steps, or send your booking reference through the contact form. Everyman confirms once the exchange is done and refunds the original booking within 2-5 days. Member free tickets work differently: you can swap them to another showing up to **90 minutes** before the film starts, in person, by phone or through the contact form.

How can I downgrade my membership?

You can only downgrade **when your membership renews**, whether you pay upfront or by Direct Debit. Everyman doesn't allow mid-year downgrades because it doesn't give pro-rata refunds, and upgrades aren't available during the year either. If you're on Everywhere (£680/yr) or Everyicon (£350/yr) and want the £95 Everyman tier, choose it when you renew, or turn off auto-renew and buy the cheaper tier once your current term ends.

What happens to my tickets if I haven't used my tickets before the membership's expiry date?

Everyman's renewal page says unused tickets roll over **if you renew**. If you let the membership end, you can't book tickets or use discounts after the termination date, and the membership terms say unused member tickets or guest tickets aren't refunded. If you're planning to cancel, use your remaining tickets before the term ends.

Will I get a refund if Everyman cancels my screening?

Yes. If Everyman can't show a film as advertised, its terms limit its liability to a **full refund of the tickets and the Card Booking Fee**, so that's what you should ask for. If you used free member tickets for a show Everyman cancelled, those tickets are credited back to your membership account. The booking fee is also refunded when Everyman made a booking or card-processing error.

What if Everyman doesn't reply to my cancellation email?

Some Trustpilot reviewers say emails to Everyman went unanswered and phone holds were long. Email **talk@everymangroup.com** with your membership or booking number in the subject line, and keep a copy. If you don't hear back within a few working days, call Guest Services on **+44 1727 222 323** (Mon-Sat, 10am-5:30pm UK time). Logged-in members can also find a dedicated Membership Line in the Membership Hub. If you sent your cooling-off cancellation in writing within 14 days, it counts even if Everyman is slow to process it.

Can I get a refund on an Everyman gift membership?

No. Everyman gift memberships are **non-refundable and non-transferable**, and are valid for 12 months from the date of issue. They can't be extended after they expire. Physical gift activation cards can be exchanged for a **£5 admin fee**, and e-Gift memberships can be exchanged for free. If an e-Gift never arrived, the buyer should contact Guest Services. Gift cards bought in a cinema can't be traced or replaced if lost.

REFUND GUIDE

How to Get a Everyman Cinemas Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Everyman Cinemas.

Last verified today against Everyman Cinemas’s own Terms · UK, US, and EU rights covered below

The short answer

Cinema tickets (one-off bookings) can't be refunded, but you can exchange them, subject to availability, up to 24 hours before the film starts using the Help button's "Booking Exchange" or the contact form. The original booking is then refunded within 2-5 days. If Everyman cancels or changes a screening, or makes a booking error, you get a full refund including the Card Booking Fee. Paid memberships (Everyman, Everyicon, Everywhere) can be cancelled within 14 days of the start date for a refund minus any tickets used. After that, the 12-month term runs to the end with no pro-rata refund, and unused member tickets aren't refunded. Gift memberships are non-refundable.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Everyman Cinemas, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Everyman Cinemas actually says

“We operate a no refund policy; however, subject to availability, you can request to exchange tickets up to 24 hours prior to the film start time.”
, verbatim from Everyman Cinemas’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Everyman Cinemas refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Everyman Cinemas’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Everyman Cinemas for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Everyman Cinemas subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Everyman Cinemas can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Everyman Cinemas has ~45 days to defend. Works regardless of where Everyman Cinemas is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Everyman Cinemas charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Everyman Cinemas is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use talk@everymangroup.com, the route yoink has verified actually gets read for Everyman Cinemas.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Everyman Cinemas team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Everyman Cinemas

Yes, within **14 days of your start date**. Everyman memberships are 12-month agreements, but there's a statutory cooling-off period. Contact the Membership team at **talk@everymangroup.com** or through the online contact form, or fill in the model cancellation form at the end of the Membership Terms page. Include your membership number and say clearly that you're cancelling within the cooling-off period. You'll be charged for any member tickets you used before cancelling, and the rest of the fee is refunded.