Will I lose my notes if I cancel Evernote?

No. Evernote explicitly states that **none of your data will be lost** when you cancel and drop to Free. You keep the ability to view, edit, export and delete existing notes and notebooks. The only restriction: once downgraded, if you already have more than 50 notes you cannot **create new ones** until you're under the Free limit or resubscribe. Export everything to ENEX or PDF before cancelling as a backup.

How do I cancel Evernote free trial?

Evernote's paid-plan free trial lasts **7 days** by default. Cancel via **Evernote Web → Account Settings → Billing → Cancel subscription** before the 7 days expire. Evernote confirms that if you cancel before the trial ends, your credit card will not be charged. Enterprise has a separate 14-day trial that has to be arranged via the Enterprise trial page. Set a calendar reminder for day 6.

How to cancel Evernote annual plan and get refunded for the remaining period?

You can only get money back if you're inside the **60-day annual refund window**. After that, Evernote will let you cancel — auto-renew stops and your account downgrades at cycle end — but **no prorated refund** is issued for the unused months. If you're just outside 60 days, try the self-serve refund flow inside **Billing → Need help?**; if that's closed, dispute the charge with your card issuer (Section 75 in the UK, chargeback elsewhere).

How do I cancel Evernote if I subscribed through the App Store or Google Play?

You can't cancel through Evernote — you have to cancel where you paid. **iPhone/iPad:** Settings → your name → Subscriptions → Evernote → Cancel Subscription. **Android:** Play Store → profile icon → Payments & subscriptions → Subscriptions → Evernote → Cancel. For refunds on those charges, contact Apple (they respond within 48 hours) or Google, not Evernote. PayPal subscribers can also cancel the recurring payment directly inside PayPal if the Evernote flow fails.

Why can't I find an Evernote customer service email?

Evernote deliberately doesn't publish a first-line support email — the Contact page routes you to Help & Learning articles and a signed-in support ticket form. The only public addresses on evernote.com are for **partnerships@**, **press@**, **legalnotice@**, **privacy@** and **optout@** (arbitration opt-out). For billing or refund issues, file a ticket while signed into your paid account; forum posts and generic press emails will not get a refund actioned.

Can I pause my Evernote subscription instead of cancelling?

No — Evernote does not offer a pause option. Your only choices are **downgrade to Free** (keeps all existing notes, blocks new note creation above 50) or **cancel** (also drops you to Free at the end of the billing cycle). Many users effectively 'pause' by cancelling before renewal and resubscribing later during Black Friday, when annual pricing has historically dropped from ~$120 to ~$50.

What happens if Evernote ignores my cancellation or refund request?

First, confirm cancellation yourself: check **Billing History** for a **Restore** button — that means auto-renew is off. If billing continues or a refund is refused despite being inside the 20/60-day window, escalate in this order: (1) reply to your billing/renewal email with a written refund request quoting the Refund Policy, (2) dispute the charge with your card issuer (Section 75 for UK credit cards, chargeback elsewhere), (3) for App Store/Play Store buys, request the refund through Apple or Google directly.

Can I downgrade Evernote Advanced to Starter instead of cancelling?

Yes. If your usage fits within Starter's limits (1,000 notes, 20 notebooks, 3 devices, 5 GB), you can downgrade via the **Billing** page before your next renewal date instead of cancelling outright. Note: Evernote has retired the older Personal and Professional plans and won't let you revert to those or receive custom discounts. Downgrading changes take effect at the next billing date, not immediately.

Does Evernote charge a cancellation fee?

No. Evernote does not charge a cancellation fee — you simply lose paid features at the end of the current billing cycle and drop to Free. The friction is instead on the **refund** side: outside the 20-day (monthly) / 60-day (annual) window there are no prorated refunds, so cancelling a freshly renewed annual plan on day 61 means you keep access for a year but get nothing back.

Why did my Evernote price go up so much?

After Bending Spoons acquired Evernote, renewal prices rose sharply — long-time users report annual costs climbing from ~$60–$80 to over $250, with a documented 30% increase in 2025 and some renewal offers up to 80% higher. Evernote's policy says price changes take effect no sooner than your next scheduled billing date, and if you don't agree you can cancel before the new price applies; the cancellation takes effect at the end of the current billing cycle.

UNRATED TO CANCEL

How to Cancel Evernote After the Price Hike.

Q: Can I get a refund from Evernote after being charged?

Yes, within a specific window. Evernote refunds **monthly** plans if you request within **20 days** of the payment and **annual** plans within **60 days**. You must send written notice identifying your account and asking to cancel the specific paid service. There are **no prorated refunds** for partial use after a new billing cycle begins. Apple and Google Play purchases have to be refunded through those stores, not Evernote.

Evernote typically charges £129.99/yr. Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 6 sources cited

The fastest way

Cancel Evernote from Evernote Web → Account Settings → Billing → Cancel subscription. Access remains until the billing cycle ends, then auto-downgrades to Free. For refunds (20 days monthly / 60 days annual), file a ticket via help.evernote.com or reply to your billing email. iTunes/Google Play subs must be cancelled in those stores.

£129.99/yrtypical charge

£130/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails Evernote, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
partnerships@evernote.com — yoink-verified working email for Evernote (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Evernote team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Evernote plans you can cancel

Free
No cancellation needed — free tier is capped at 50 notes, 1 notebook, 1 device.
$0.00/mo
Starter
Cancel via Evernote Web → Account Settings → Billing → Cancel subscription. Access continues to end of billing cycle.
$99.00/yr
Advanced
Cancel via Evernote Web → Billing → Cancel subscription. Self-serve refund flow may be offered under Billing → 'Need help?' modal.
$24.00/mo
Teams
Cancel via team admin console; separate cancellation article for Teams/Enterprise accounts.
$24.99/mo
Enterprise
Deactivate the team account per the Enterprise Agreement; contact sales / customer success.

Evernote’s refund policy

Evernote refunds monthly plans within 20 days of the charge and annual plans within 60 days of the charge. Refund requests require written notice identifying your account and asking to cancel the specific paid service. No prorated refunds are given for partially used subscriptions once a new billing cycle has started. Purchases made through Apple or Google Play must be refunded by those stores, not Evernote.

“For any monthly Individual Paid Service subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment. For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.”
— Evernote terms

60-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Evernote refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Evernote

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the Evernote app from your phone — Uninstalling does not end the subscription — billing continues via the App Store, Google Play, PayPal or card until cancelled at source.
✕ Cancelling inside the Evernote mobile app when you subscribed via iTunes or Google Play — Evernote states that iTunes and Google Play subscriptions must be managed through those platforms, not Evernote.
✕ Emailing generic addresses like partnerships@ or press@ for a refund — These inboxes are for partnerships and press only; Evernote directs support requests to the in-app support ticket flow and Help & Learning.
✕ Posting on the Evernote user forum expecting a refund — Forum posts requesting refunds go unanswered by billing staff; users on discussion.evernote.com repeatedly report they cannot find a support email or phone number.
✕ Expecting a prorated refund on the unused months of an annual plan — Terms explicitly state no prorated refunds or credits will be offered for partially used subscriptions after a new payment cycle starts.

How Evernote will try to keep you

Evernote may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Discounted renewal / 'stay for X% off' offer during the cancel flow”
You say: Decline. Reddit and forum reports show renewal prices rising 30–80% since the Bending Spoons acquisition — accepting a one-off discount just resets the clock before the next hike. Complete the cancel and, if needed, resubscribe during Black Friday when annual pricing has historically dropped to ~$50.
They’ll say: “Warning that your data will be inaccessible on the Free tier”
You say: Not true. Evernote confirms none of your data will be lost after downgrade — you can still view, edit, export and delete existing notes, you just can't create new ones once you exceed 50.
They’ll say: “'Downgrade to Starter instead of cancelling' upsell”
You say: Only accept if you genuinely need >50 notes and multi-device sync. Otherwise cancel fully — Starter still auto-renews at $99/year and you can always resubscribe later.
They’ll say: “Requiring a written reason before the Cancel button unlocks”
You say: Any reason works — 'too expensive' or 'switching tools' is enough. Evernote's own help doc shows the flow: Continue to cancel → provide a reason → Cancel subscription.
They’ll say: “Silence on refund requests filed via the forum or generic email”
You say: Escalate two ways in parallel: (1) file a support ticket signed into your account so the request is tied to your billing record, and (2) if ignored, dispute the charge with your card issuer under chargeback rules (Section 75 in the UK for credit cards). Card disputes typically unstick Bending Spoons billing within days.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Evernote to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Evernote to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Evernote’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Evernote’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Evernote must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Evernote’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Evernote has ~45 days to defend.

Common questions about cancelling Evernote

Sign into **Evernote Web** → **Account Settings** → **Billing** → scroll to the bottom and click **Cancel subscription** → **Continue to cancel** → give a reason → **Cancel subscription**. Your paid features stay active until the end of the current billing cycle, after which the account automatically reverts to Evernote Free. You'll get an email confirmation, and a **Restore** button will appear in Billing History to confirm cancellation.