How to Cancel Evernote After the Price Hike.
Here's the fastest way to cancel Evernote and what to expect.
Last verified 18 Jul 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails
The fastest way
Cancel Evernote from Evernote Web → Account Settings → Billing → Cancel subscription. Access remains until the billing cycle ends, then auto-downgrades to Free. For refunds (20 days monthly / 60 days annual), file a ticket via help.evernote.com or reply to your billing email. iTunes/Google Play subs must be cancelled in those stores.
Or let yoink do it for you.
30 seconds. AI emails Evernote, handles retention, chases the refund. You approve once, then sleep.
Get yoink (App Store) →The 4-step cancellation
Email the verified address
partnerships@evernote.com, yoink-verified working email for Evernote (confirmed by tracked cancellations).Use a precise subject
Subject:
Cancellation Request, [your account email]Send this template
Hi Evernote team, I'm writing to cancel the subscription on my account, [your account email]. Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the subscription has been cancelled and that no further charges will be taken. Best, [your name]
Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.
Evernote plans you can cancel
- Free$0.00/mo
No cancellation needed, free tier is capped at 50 notes, 1 notebook, 1 device.
- Starter$99.00/yr
Cancel via Evernote Web → Account Settings → Billing → Cancel subscription. Access continues to end of billing cycle.
- Advanced$24.00/mo
Cancel via Evernote Web → Billing → Cancel subscription. Self-serve refund flow may be offered under Billing → 'Need help?' modal.
- Teams$24.99/mo
Cancel via team admin console; separate cancellation article for Teams/Enterprise accounts.
- Enterprise
Deactivate the team account per the Enterprise Agreement; contact sales / customer success.
What happens to what you’ve already paid
Evernote refunds monthly plans within 20 days of the charge and annual plans within 60 days of the charge. Refund requests require written notice identifying your account and asking to cancel the specific paid service. No prorated refunds are given for partially used subscriptions once a new billing cycle has started. Purchases made through Apple or Google Play must be refunded by those stores, not Evernote.
“For any monthly Individual Paid Service subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment. For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.”
, Evernote terms
Asking specifically for money back, not just a cancellation? See the dedicated Evernote refund guide , same data, but framed around the policy + escalation paths.
Does Evernote charge a cancellation fee?
Evernote’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.
What doesn’t work for cancelling Evernote
Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.
- ✕ Deleting the Evernote app from your phone, Uninstalling does not end the subscription, billing continues via the App Store, Google Play, PayPal or card until cancelled at source.
- ✕ Cancelling inside the Evernote mobile app when you subscribed via iTunes or Google Play, Evernote states that iTunes and Google Play subscriptions must be managed through those platforms, not Evernote.
- ✕ Emailing generic addresses like partnerships@ or press@ for a refund, These inboxes are for partnerships and press only; Evernote directs support requests to the in-app support ticket flow and Help & Learning.
- ✕ Posting on the Evernote user forum expecting a refund, Forum posts requesting refunds go unanswered by billing staff; users on discussion.evernote.com repeatedly report they cannot find a support email or phone number.
- ✕ Expecting a prorated refund on the unused months of an annual plan, Terms explicitly state no prorated refunds or credits will be offered for partially used subscriptions after a new payment cycle starts.
Cancelled Evernote but still being charged?
Three common reasons, in order of likelihood:
- The cancellation didn’t actually complete. If you never received a written confirmation from Evernote, treat it as not cancelled. Email
partnerships@evernote.comreferencing your original request date and ask for written confirmation plus a refund of any charge taken since. - You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Evernote’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
- Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.
If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Evernote charges again.
How Evernote will try to keep you
Evernote may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.
They’ll say: “Discounted renewal / 'stay for X% off' offer during the cancel flow”
You say: Decline. Reddit and forum reports show renewal prices rising 30 to 80% since the Bending Spoons acquisition, accepting a one-off discount just resets the clock before the next hike. Complete the cancel and, if needed, resubscribe during Black Friday when annual pricing has historically dropped to ~$50.
They’ll say: “Warning that your data will be inaccessible on the Free tier”
You say: Not true. Evernote confirms none of your data will be lost after downgrade, you can still view, edit, export and delete existing notes, you just can't create new ones once you exceed 50.
They’ll say: “'Downgrade to Starter instead of cancelling' upsell”
You say: Only accept if you genuinely need >50 notes and multi-device sync. Otherwise cancel fully, Starter still auto-renews at $99/year and you can always resubscribe later.
They’ll say: “Requiring a written reason before the Cancel button unlocks”
You say: Any reason works, 'too expensive' or 'switching tools' is enough. Evernote's own help doc shows the flow: Continue to cancel → provide a reason → Cancel subscription.
They’ll say: “Silence on refund requests filed via the forum or generic email”
You say: Escalate two ways in parallel: (1) file a support ticket signed into your account so the request is tied to your billing record, and (2) if ignored, dispute the charge with your card issuer under chargeback rules (Section 75 in the UK for credit cards). Card disputes typically unstick Bending Spoons billing within days.
Your rights when cancelling
The law where you live is the strongest hook, lead with it when you contact the company.
United States
- FTC Click-to-Cancel Rule (2024+)Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Evernote to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
- California ARL (auto-renewal law)Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Worldwide
- Card-issuer chargebackYour bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Evernote has ~45 days to defend.
Rights in other regions (United Kingdom, European Union)
United Kingdom
- Consumer Contracts Regulations 201314-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Evernote’s own policy.
- Consumer Rights Act 2015Services must be as described.
If Evernote’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.
European Union
- Consumer Rights Directive 2011/83/EU14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Evernote must honour it regardless of where they’re headquartered.
Delete your Evernote account (not just cancel)
Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.
If there’s no delete option in Evernote’s account settings, email partnerships@evernote.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.
Common questions about cancelling Evernote
Sign into **Evernote Web** → **Account Settings** → **Billing** → scroll to the bottom and click **Cancel subscription** → **Continue to cancel** → give a reason → **Cancel subscription**. Your paid features stay active until the end of the current billing cycle, after which the account automatically reverts to Evernote Free. You'll get an email confirmation, and a **Restore** button will appear in Billing History to confirm cancellation.
Money-back questions (windows, pro-rata, chargebacks) are covered in the Evernote refund guide. Need a human for something else entirely? The Evernote contact guide lists every channel that actually answers.
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