How do I cancel Evernote free trial?

Evernote's paid-plan free trial lasts **7 days** by default. Cancel via **Evernote Web → Account Settings → Billing → Cancel subscription** before the 7 days expire. Evernote confirms that if you cancel before the trial ends, your credit card will not be charged. Enterprise has a separate 14-day trial that has to be arranged via the Enterprise trial page. Set a calendar reminder for day 6.

How to cancel Evernote annual plan and get refunded for the remaining period?

You can only get money back if you're inside the **60-day annual refund window**. After that, Evernote will let you cancel — auto-renew stops and your account downgrades at cycle end — but **no prorated refund** is issued for the unused months. If you're just outside 60 days, try the self-serve refund flow inside **Billing → Need help?**; if that's closed, dispute the charge with your card issuer (Section 75 in the UK, chargeback elsewhere).

How do I cancel Evernote if I subscribed through the App Store or Google Play?

You can't cancel through Evernote — you have to cancel where you paid. **iPhone/iPad:** Settings → your name → Subscriptions → Evernote → Cancel Subscription. **Android:** Play Store → profile icon → Payments & subscriptions → Subscriptions → Evernote → Cancel. For refunds on those charges, contact Apple (they respond within 48 hours) or Google, not Evernote. PayPal subscribers can also cancel the recurring payment directly inside PayPal if the Evernote flow fails.

Why can't I find an Evernote customer service email?

Evernote deliberately doesn't publish a first-line support email — the Contact page routes you to Help & Learning articles and a signed-in support ticket form. The only public addresses on evernote.com are for **partnerships@**, **press@**, **legalnotice@**, **privacy@** and **optout@** (arbitration opt-out). For billing or refund issues, file a ticket while signed into your paid account; forum posts and generic press emails will not get a refund actioned.

What happens if Evernote ignores my cancellation or refund request?

First, confirm cancellation yourself: check **Billing History** for a **Restore** button — that means auto-renew is off. If billing continues or a refund is refused despite being inside the 20/60-day window, escalate in this order: (1) reply to your billing/renewal email with a written refund request quoting the Refund Policy, (2) dispute the charge with your card issuer (Section 75 for UK credit cards, chargeback elsewhere), (3) for App Store/Play Store buys, request the refund through Apple or Google directly.

Does Evernote charge a cancellation fee?

No. Evernote does not charge a cancellation fee — you simply lose paid features at the end of the current billing cycle and drop to Free. The friction is instead on the **refund** side: outside the 20-day (monthly) / 60-day (annual) window there are no prorated refunds, so cancelling a freshly renewed annual plan on day 61 means you keep access for a year but get nothing back.

REFUND GUIDE

How to Get an Evernote Refund Within 60 Days.

Inside 60 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Evernote.

Last verified yesterday against Evernote’s own Terms · UK, US, and EU rights covered below

The short answer

Evernote refunds monthly plans within 20 days of the charge and annual plans within 60 days of the charge. Refund requests require written notice identifying your account and asking to cancel the specific paid service. No prorated refunds are given for partially used subscriptions once a new billing cycle has started. Purchases made through Apple or Google Play must be refunded by those stores, not Evernote.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Evernote, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Evernote actually says

“For any monthly Individual Paid Service subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment. For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.”
— verbatim from Evernote’s terms

60-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Evernote charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Evernote made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Evernote’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Evernote for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Evernote subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Evernote can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Evernote is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Evernote has ~45 days to defend. Works regardless of where Evernote is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use partnerships@evernote.com — the route yoink has verified actually gets read for Evernote.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Evernote team,

I'm writing to request a refund for my recent Evernote subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Evernote

Yes, within a specific window. Evernote refunds **monthly** plans if you request within **20 days** of the payment and **annual** plans within **60 days**. You must send written notice identifying your account and asking to cancel the specific paid service. There are **no prorated refunds** for partial use after a new billing cycle begins. Apple and Google Play purchases have to be refunded through those stores, not Evernote.