I already canceled my membership. Why did I get billed again?

Find Epoch's cancellation confirmation email first. It shows the final date and amount you were billed. If a charge came after that date, email **billing@epoch.com** with your member ID, the confirmation email and the charge date, and ask for a full refund. Several reviewers report being charged a day or two after cancelling, and some got the newest charge refunded once they complained. If Epoch refuses, the confirmation email is strong evidence for a card dispute.

I only purchased a trial membership. Why are you still billing me?

Epoch says most trial memberships become monthly memberships if you don't cancel within the trial period. The exact length and price are in the website's terms and in Epoch's purchase confirmation email. Some trials are very short (one BBB review mentions a $1.95 2-day trial). Cancel through [epoch.com/help/cancel](https://epoch.com/help/cancel) before the trial ends. If you were already charged, email billing@epoch.com right away and ask for a refund.

Will the website I purchased appear on my statement?

No. Epoch's FAQ confirms that your statement shows **Epoch.com** as the merchant, not the website you bought from. Descriptors reported by consumers include "EPOCH.COM 800-893-8871 CA" and variants with a merchant code after an asterisk. To find out which site the charge is for, enter any two details (such as your email and card info) into Find My Purchase on epoch.com. It shows your purchases and their status.

I got unexpected charges from Epoch.com, what steps should I take next?

1. Look up the charge with **Find My Purchase** on epoch.com to see which website it's for. 2. Cancel the membership there and keep the confirmation email. 3. Email **billing@epoch.com** with your member ID and ask for a full refund. Say clearly whether the charge was unauthorised. 4. If you didn't make the purchase at all, call your card issuer, block the card and dispute the charge. Epoch has refused some refunds involving identity theft and sent people to the merchant instead.

Can I cancel my Epoch Payment subscription via email?

Yes. Epoch's billing support handles cancellations, and its FAQ says to contact them if the online form can't find your membership. Email **billing@epoch.com** with the subject "Cancel membership, Member ID [number]". Include the email you signed up with, the last four digits of your card and the charge date. Ask for written confirmation that billing has stopped. The self-service form at epoch.com/help/cancel is faster when you have the details.

I was issued a credit. How long will it take for a credit to appear on my statement?

Epoch says it issues credits immediately, but they can take **up to 5 business days** to show on your statement, depending on your bank. If nothing appears after 5 business days, reply to the refund confirmation or email billing@epoch.com with your member ID and the amount and date you were promised. Ask them to confirm the credit was sent to your original payment method.

Can I reactivate my canceled membership?

Sometimes. Epoch says some cancelled memberships can be reactivated, but it's often easier to place a new order on the same website. To reactivate, contact Epoch billing support at billing@epoch.com or +1 800 893 8871 with your member ID. Before signing up again, check whether you'll be put on a new trial that renews automatically.

Why am I still being charged after cancelling Epoch?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Epoch account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Epoch.com Charges on Your Statement.

Q: Does Epoch charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Epoch and what to expect.

Last verified today · data refreshes daily · sources: homepage, help-cancel, contact, terms, page-emails

The fastest way

Go to epoch.com/help/cancel and fill in any two of the four lookup fields (for example email, card number or member ID). Then cancel. Epoch emails you a confirmation. If you can't find the purchase, email billing@epoch.com with the subject "Cancel membership, Member ID [number]" or call +1 800 893 8871 (24/7). Credits take up to 5 business days to show.

Or let yoink do it for you.

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Every way to cancel Epoch

Phone: Call +1 800 893 8871 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: epoch.com/help/cancel
Email: Email billing@epoch.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Most trial memberships become monthly memberships if not cancelled within the trial period, which is set by each website and can be as short as 2 days. Reviewers report renewals processed a day early, so cancel at least 48 hours before the renewal date and keep Epoch's confirmation email.

The 4-step cancellation

Email the verified address
billing@epoch.com, yoink-verified working email for Epoch (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Epoch team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Epoch publishes no fixed refund window for memberships it bills. Refunds on recurring charges (trials that turned into monthly or annual memberships) are case by case, and the website that sold the membership sets the underlying terms. When Epoch does approve a credit on a membership or one-time charge, it says the credit is issued immediately and takes up to 5 business days to show. For charges you never made (card fraud), Epoch sometimes refuses or sends you to the merchant, so a bank dispute is the fallback.

“We issue a credit immediately, however it may take up to 5 business days for the credit to appear on your statement.”
, Epoch terms

Asking specifically for money back, not just a cancellation? See the dedicated Epoch refund guide , same data, but framed around the policy + escalation paths.

Does Epoch charge a cancellation fee?

We found no cancellation fee in Epoch’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Epoch

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Turning off auto-renew only on the merchant website, A BBB complaint says the user switched off auto-renew in the merchant's account settings and Epoch still charged the annual renewal. Cancel through Epoch's Find My Purchase tool as well, and keep its confirmation email.
✕ Searching your statement for the website's name, Epoch's FAQ says your statement will not show the website's name, only Epoch.com. The only way to see what you bought is the Find My Purchase lookup.
✕ Accepting the first refund offer, A 2026 Trustpilot reviewer said Epoch first offered a 4-month service extension, then 15%, then 30%, and finally 50% after escalation. Early offers are not the ceiling.
✕ Asking Epoch to refund a purchase from a scam or unresponsive website, A BBB complainant said Epoch refused and said only the website could issue the refund, even though the website wasn't responding. A card dispute may be needed.
✕ Upgrading from a trial before it ends, A BBB review says upgrading minutes after buying a $1.95 2-day trial led to being charged for both the trial and the full membership.

Cancelled Epoch but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Epoch, treat it as not cancelled. Email billing@epoch.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Epoch’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Epoch charges again.

How Epoch will try to keep you

Epoch may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a free service extension instead of a refund (reported on Trustpilot: a 4-month extension offered in place of refunding a $365 annual charge)”
You say: I don't want an extension. I want the charge reversed in full to my original payment method, and written confirmation that the membership is cancelled.
They’ll say: “Partial refunds that go up step by step (15% → 30% → 50%, reported on Trustpilot)”
You say: I'm declining any partial refund. Please refund 100% of the charge. If it can't be resolved by email, I'll dispute it with my card issuer.
They’ll say: “Saying the charges were disclosed before purchase (Epoch's standard reply in BBB and Business Consumer Alliance complaints)”
You say: I cancelled before this charge, or never agreed to it. Please check my member ID's history, including when I cancelled, and refund the charge.
They’ll say: “Saying Epoch is only the processor and the merchant must refund (reported in BBB complaints)”
You say: Epoch.com is the merchant on my statement and runs the billing support for this membership. Please refund the charge or escalate it to the merchant on my behalf and confirm in writing.
They’ll say: “Delays because the refund team only works Monday to Friday (reported on ComplaintsBoard)”
You say: Please confirm in writing the date the credit will be issued and the amount, and include my member ID.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Epoch to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Epoch has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Epoch’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Epoch’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Epoch must honour it regardless of where they’re headquartered.

Delete your Epoch account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Epoch’s account settings, email billing@epoch.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Epoch

Use Epoch's **Find My Purchase** tool at [epoch.com/help/cancel](https://epoch.com/help/cancel). Fill in any two of the four fields (such as the email you signed up with, your card details or your member ID). Then cancel the membership. Epoch emails the address used at purchase to confirm it's cancelled and that you won't be billed again. If the form can't find your purchase, email **billing@epoch.com** or call **+1 800 893 8871** (24/7) and they'll locate and cancel it. Save the confirmation email. It's your proof if you're charged again.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Epoch refund guide. Need a human for something else entirely? The Epoch contact guide lists every channel that actually answers.