I already canceled my membership. Why did I get billed again?

Find Epoch's cancellation confirmation email first. It shows the final date and amount you were billed. If a charge came after that date, email **billing@epoch.com** with your member ID, the confirmation email and the charge date, and ask for a full refund. Several reviewers report being charged a day or two after cancelling, and some got the newest charge refunded once they complained. If Epoch refuses, the confirmation email is strong evidence for a card dispute.

I only purchased a trial membership. Why are you still billing me?

Epoch says most trial memberships become monthly memberships if you don't cancel within the trial period. The exact length and price are in the website's terms and in Epoch's purchase confirmation email. Some trials are very short (one BBB review mentions a $1.95 2-day trial). Cancel through [epoch.com/help/cancel](https://epoch.com/help/cancel) before the trial ends. If you were already charged, email billing@epoch.com right away and ask for a refund.

Will the website I purchased appear on my statement?

No. Epoch's FAQ confirms that your statement shows **Epoch.com** as the merchant, not the website you bought from. Descriptors reported by consumers include "EPOCH.COM 800-893-8871 CA" and variants with a merchant code after an asterisk. To find out which site the charge is for, enter any two details (such as your email and card info) into Find My Purchase on epoch.com. It shows your purchases and their status.

I got unexpected charges from Epoch.com, what steps should I take next?

1. Look up the charge with **Find My Purchase** on epoch.com to see which website it's for. 2. Cancel the membership there and keep the confirmation email. 3. Email **billing@epoch.com** with your member ID and ask for a full refund. Say clearly whether the charge was unauthorised. 4. If you didn't make the purchase at all, call your card issuer, block the card and dispute the charge. Epoch has refused some refunds involving identity theft and sent people to the merchant instead.

Can I cancel my Epoch Payment subscription via email?

Yes. Epoch's billing support handles cancellations, and its FAQ says to contact them if the online form can't find your membership. Email **billing@epoch.com** with the subject "Cancel membership, Member ID [number]". Include the email you signed up with, the last four digits of your card and the charge date. Ask for written confirmation that billing has stopped. The self-service form at epoch.com/help/cancel is faster when you have the details.

I was issued a credit. How long will it take for a credit to appear on my statement?

Epoch says it issues credits immediately, but they can take **up to 5 business days** to show on your statement, depending on your bank. If nothing appears after 5 business days, reply to the refund confirmation or email billing@epoch.com with your member ID and the amount and date you were promised. Ask them to confirm the credit was sent to your original payment method.

Why does "EPOCH.COM" or "EPOCH" appear on my credit card or bank statement?

Epoch is a payment processor based in Santa Monica, California. It has billed for thousands of websites since 1996, many of them adult or subscription sites. If you see EPOCH.COM on your statement, a website that uses Epoch charged your card for a trial, membership or one-time purchase. Use Find My Purchase on epoch.com with any two details to see the site and the membership status, and cancel there if you want to.

Can I get a refund from Epoch?

Possibly, but there's no published refund window. Epoch decides case by case, and the website you bought from sets the terms. Reviewers report Epoch offering a service extension or partial refunds (15%, 30%, then 50%) before giving more, so turn down offers you don't want and ask for 100%. Email **billing@epoch.com** with your member ID, the charge, and why it should be refunded (for example: cancelled before renewal, charged twice, or unauthorised). If they refuse, a card dispute is the next step.

REFUND GUIDE

How to Get an Epoch.com Refund After a Surprise Charge.

Here's what Epoch actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Epoch’s own Terms · UK, US, and EU rights covered below

The short answer

Epoch publishes no fixed refund window for memberships it bills. Refunds on recurring charges (trials that turned into monthly or annual memberships) are case by case, and the website that sold the membership sets the underlying terms. When Epoch does approve a credit on a membership or one-time charge, it says the credit is issued immediately and takes up to 5 business days to show. For charges you never made (card fraud), Epoch sometimes refuses or sends you to the merchant, so a bank dispute is the fallback.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Epoch, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Epoch actually says

“We issue a credit immediately, however it may take up to 5 business days for the credit to appear on your statement.”
, verbatim from Epoch’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a Epoch refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Epoch charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Epoch made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Epoch has ~45 days to defend. Works regardless of where Epoch is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Epoch for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Epoch subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Epoch can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Epoch is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use billing@epoch.com, the route yoink has verified actually gets read for Epoch.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Epoch team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Epoch

Use Epoch's **Find My Purchase** tool at [epoch.com/help/cancel](https://epoch.com/help/cancel). Fill in any two of the four fields (such as the email you signed up with, your card details or your member ID). Then cancel the membership. Epoch emails the address used at purchase to confirm it's cancelled and that you won't be billed again. If the form can't find your purchase, email **billing@epoch.com** or call **+1 800 893 8871** (24/7) and they'll locate and cancel it. Save the confirmation email. It's your proof if you're charged again.