How to Cancel EnsembleData & Stop Stripe Renewal.

The 4-step cancellation

1. Email the verified address

   hello@ensembledata.com, yoink-verified working email for EnsembleData (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi EnsembleData team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

EnsembleData plans you can cancel

• Free Trial

  50 units/day, no card required, nothing to cancel unless you upgrade.

  $0.00/mo
• Wood

  Monthly subscription, renews on same day each month via Stripe.

  $100.00/mo
• Bronze

  Monthly subscription, renews on same day each month via Stripe.

  $200.00/mo
• Silver

  Monthly subscription, renews on same day each month via Stripe.

  $400.00/mo
• Gold

  Monthly subscription, renews on same day each month via Stripe.

  $800.00/mo
• Platinum

  Monthly subscription, renews on same day each month via Stripe.

  $1400.00/mo
• Diamond

  50,000 units/day enterprise tier; contact sales to cancel.

EnsembleData’s refund policy

EnsembleData only refunds payments if you request the refund within 3 days of being charged, that's a tight window compared with most SaaS. You also get a one-day credit if the API is down for more than 3 hours in a 24-hour period. There's no pro-rata refund for unused units in the rest of the month, and request logs are wiped on the 1st of every month, so escalate while the evidence still exists.

“Fees are refundable only if the refund request is made within three (3) days of payment. […] The Client has the right to ask to get a refund for the day if the service is unavailable for more than three (3) hours during that day.”

, EnsembleData terms

Asking specifically for money back, not just a cancellation? See the dedicated EnsembleData refund guide , same data, but framed around the policy + escalation paths.

Does EnsembleData charge a cancellation fee?

EnsembleData’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling EnsembleData

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Asking for a refund more than 3 days after payment, Terms explicitly limit refund eligibility to a 3-day window from payment.
• ✕ Requesting a pro-rata refund for unused units mid-month, Terms only allow a single-day refund for >3h downtime; no pro-rata clause for cancellation.
• ✕ Disputing without screenshots after month-end, EnsembleData erases request logs on the 1st of each month, so prior-month usage evidence is gone.
• ✕ Phone support, No public phone number, Chargeback's directory confirms phone is unavailable.

Cancelled EnsembleData but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from EnsembleData, treat it as not cancelled. Email hello@ensembledata.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on EnsembleData’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if EnsembleData charges again.

How EnsembleData will try to keep you

EnsembleData may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Offer to downgrade you to a smaller tier (Wood/Bronze) instead of full cancellation”

  You say: Decline politely: 'Please cancel the subscription entirely, I don't need any tier at this time. Confirm cancellation in writing.'

• They’ll say: “Point to the 3-day refund window in the Terms to refuse a refund on a recent renewal”

  You say: Quote the terms back at them: 'Per section Fees and Payments clause 2, my refund request was made within 3 days of payment on [date]. Please process the refund to my original payment method.'

• They’ll say: “Direct you to manage billing yourself via the Stripe-hosted dashboard portal”

  You say: Do both, cancel in the dashboard AND email hello@ensembledata.com requesting written confirmation and a refund of the most recent charge, citing the 3-day clause.

• They’ll say: “Founder (Francesco) replies personally and tries to fix the API issue rather than refund”

  You say: Acknowledge the offer but stay firm: 'I appreciate the help, but my use case has ended. Please proceed with cancellation and a refund of the most recent payment.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your EnsembleData account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in EnsembleData’s account settings, email hello@ensembledata.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling EnsembleData

Money-back questions (windows, pro-rata, chargebacks) are covered in the EnsembleData refund guide. Need a human for something else entirely? The EnsembleData contact guide lists every channel that actually answers.

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