Can I get a refund from EnsembleData?

Yes, but only inside a very narrow window. EnsembleData's terms state fees are refundable **only if the refund request is made within 3 days of payment**. Outside that window, the only refund right is a one-day credit if the API was unavailable for more than 3 hours in a single day. If you're past 3 days, your strongest route is a card chargeback (Section 75 in the UK, Reg E / ARL in the US) citing the terms.

What is EnsembleData's cancellation policy?

Per the Terms and Conditions, **'The Client may terminate this Agreement at any time, for any reason, with prior written notice to EnsembleData.'** There's no cancellation fee and no minimum term, subscriptions are monthly. Cancellation stops the next renewal but doesn't refund the current month unless you're inside the 3-day post-payment refund window.

Will I be charged after I cancel EnsembleData?

You shouldn't be. Subscriptions renew on the same calendar day each month via Stripe, so cancelling before that day prevents the next charge. If you cancelled and were still billed, email hello@ensembledata.com immediately, you'll be inside the 3-day refund window, and attach the cancellation confirmation. Keep screenshots: EnsembleData erases request logs on the 1st of every month.

Can I pause my EnsembleData subscription instead of cancelling?

EnsembleData's terms don't document a pause feature, only cancellation and tier changes. The practical workaround is to **downgrade to the free 50 units/day tier**, which keeps your token alive and your integration code working but stops the monthly charge. Email hello@ensembledata.com to ask if they'll honour a custom pause; the founder is known on Trustpilot for replying personally.

Why am I seeing an ENSEMBLE DATA INC charge on my card?

That's the descriptor EnsembleData (Influencer Hunters Inc. / EnsembleData Pte. Ltd.) uses through Stripe. Variants include ENSEMBLEDATA-XYZ, ENSEMBLE-DATA-PURCHASE and ENSEMBLE-DATA-SUBSCRIPTION. If you don't recognise it, sign in at dashboard.ensembledata.com to check for an active API token, then email hello@ensembledata.com requesting cancellation plus a refund within the 3-day window.

Is EnsembleData legit and safe to use?

Yes. EnsembleData Pte. Ltd. is a Singapore-registered B2B SaaS scraping public social-media data. Reviewers on Trustpilot consistently praise the support team and founder Francesco for fast replies, and the company advertises a 99.7% success rate with 35M+ daily requests. Billing runs through Stripe (card or bank transfer). The main consumer-protection gotcha is the unusually short 3-day refund window.

What if EnsembleData ignores my cancellation email?

Send a second email to hello@ensembledata.com referencing the Terms (Termination clause 2) and giving a 48-hour deadline before you raise a chargeback. If still no reply, dispute the charge with your bank, UK cardholders can use Section 75 (credit) or chargeback (debit), US cardholders the FTC's Click-to-Cancel / Reg E rules, and EU customers the Consumer Rights Directive. Stripe usually freezes recurring billing once a dispute is opened.

Will I lose my API token and historical data if I cancel?

Your token stays tied to your account, you can keep it for the free 50-units/day tier after cancelling. However, **EnsembleData erases request logs on the 1st of every month**, and you only have the right to request the current month's logs. Export anything you need before month-end, especially if you're cancelling to dispute a charge.

REFUND GUIDE

How to Get an EnsembleData Refund in the 3-Day Window.

Inside 3 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for EnsembleData.

Last verified 16 Jun 2026 against EnsembleData’s own Terms · UK, US, and EU rights covered below

The short answer

EnsembleData only refunds payments if you request the refund within 3 days of being charged, that's a tight window compared with most SaaS. You also get a one-day credit if the API is down for more than 3 hours in a 24-hour period. There's no pro-rata refund for unused units in the rest of the month, and request logs are wiped on the 1st of every month, so escalate while the evidence still exists.

Or let yoink chase the refund.

30 seconds to set up. yoink emails EnsembleData, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What EnsembleData actually says

“Fees are refundable only if the refund request is made within three (3) days of payment. […] The Client has the right to ask to get a refund for the day if the service is unavailable for more than three (3) hours during that day.”
, verbatim from EnsembleData’s terms

3-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a EnsembleData refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note EnsembleData’s own policy works on a 3-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a EnsembleData charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If EnsembleData made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, EnsembleData has ~45 days to defend. Works regardless of where EnsembleData is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with EnsembleData for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any EnsembleData subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail EnsembleData can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If EnsembleData is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello@ensembledata.com, the route yoink has verified actually gets read for EnsembleData.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi EnsembleData team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for EnsembleData

Log in at dashboard.ensembledata.com and cancel the subscription from the billing area (managed via Stripe), then email **hello@ensembledata.com** asking for written confirmation. EnsembleData's terms allow you to terminate at any time, for any reason, with prior written notice, so the email doubles as that notice. Subscriptions renew on the same day each month, so cancel before the next renewal day to avoid another charge.