Can I return personalised Elizabeth Scarlett items?

No, personalised items cannot be returned unless they're faulty, because of their bespoke nature. This is stated in the Delivery & Returns policy. If a personalised item arrives faulty, damaged, incorrect or misdescribed, email customerservices@elizabethscarlett.com with photos and a description; faulty items are refunded in full including the original delivery charge.

Does Elizabeth Scarlett offer exchanges?

No. Elizabeth Scarlett doesn't currently offer an exchange service. If you want a different design or size, return the original item for a refund and place a new order separately. Returns must be posted back (they don't accept in-person drop-offs) using a tracked service, keep your proof of postage, as they can't refund items that don't reach them.

Do I have to pay for return shipping at Elizabeth Scarlett?

Yes, you're responsible for the cost of return shipping on change-of-mind returns. For full UK or EU orders returned within the statutory cancellation period, the standard outbound delivery charge is refunded if one was paid (premium upgrades aren't, unless the item is faulty). If the item is faulty, damaged, incorrect or misdescribed, Elizabeth Scarlett covers reasonable return costs. Use a tracked service and keep proof of postage.

What if Elizabeth Scarlett ignores my cancellation request?

Elizabeth Scarlett aims to answer all queries within 2 working days. If your cancellation is missed and the item ships anyway, don't panic, for UK and EU online orders you have the right to cancel within 14 days of receiving your order regardless. Return the unused item, keep tracked proof of postage, and if a refund is delayed beyond 10 working days, reply with your postage receipt to escalate. You can also raise a chargeback with your card provider.

Can I return Elizabeth Scarlett pyjamas?

Yes, but with strict conditions. Pyjamas must be returned in original unworn condition with no hair, marks, scent or damage, including the outer packaging and fabric dust bag. If they don't meet these criteria the return may be refused. All returns need to be unused, within 30 days, and in saleable condition with tags intact. You pay return postage unless the item is faulty.

Is there an Elizabeth Scarlett phone number to cancel?

No customer service phone number is published. Elizabeth Scarlett handles all queries by email at customerservices@elizabethscarlett.com or via the contact form on their website, promising a reply within 2 working days. For the fastest chance of stopping an order, email immediately with your order number in the subject line, since orders go straight to fulfilment.

Will Elizabeth Scarlett cancel my order due to high demand?

Occasionally, yes. Some customers report their order being cancelled by the brand several days later, with an email citing a high volume of orders. In that case you're refunded to your original payment method automatically. If you were charged and haven't seen the money back, contact customerservices@elizabethscarlett.com. This is separate from you requesting a cancellation, which must be done before dispatch.

Why am I still being charged after cancelling Elizabeth Scarlett?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Elizabeth Scarlett account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel an Elizabeth Scarlett Order.

Q: Does Elizabeth Scarlett charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Elizabeth Scarlett and what to expect.

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The fastest way

Elizabeth Scarlett is a shop, not a subscription. To cancel an order, email customerservices@elizabethscarlett.com immediately with subject 'Cancel Order #[number]', but orders go straight to fulfilment and often can't be stopped. If dispatched, return unused items within 30 days for a refund (10 working days to process).

Or let yoink do it for you.

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Every way to cancel Elizabeth Scarlett

Post: Returns must be posted to: Elizabeth Scarlett Returns, Level 4, Cranborne House, Cranborne Rd, Potters Bar EN6 3JN, United Kingdom. In-person drop-off at their office is not accepted.. Send it tracked so you can prove delivery.
Email (fastest): Email customerservices@elizabethscarlett.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Orders go straight to fulfilment once placed and often can't be stopped, email to cancel immediately. Returns must be posted within 30 days of delivery (14-day statutory cancellation window for UK/EU).

Cancelling a Elizabeth Scarlett order by email

Email the verified address
customerservices@elizabethscarlett.com, yoink-verified working email for Elizabeth Scarlett (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Elizabeth Scarlett team,

I'd like to cancel my recent Elizabeth Scarlett order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Elizabeth Scarlett plans you can cancel

Everyday Pouch
One-off purchase, not a subscription. Once placed, orders go directly to fulfilment and often cannot be cancelled or changed.
Open Flat Makeup Bag
One-off purchase. Personalised versions cannot be returned unless faulty.
Digital Gift Card
One-off purchase.

Elizabeth Scarlett’s refund policy

Elizabeth Scarlett accepts returns of unused items within 30 days, provided they're in original saleable condition with all tags and packaging intact. You pay for return shipping (use a tracked service and keep proof of postage), though the standard outbound delivery charge is refunded for UK/EU statutory cancellations. Personalised items and gift cards can't be returned unless faulty. Faulty items are refunded in full including delivery. Refunds are processed within 10 working days of your return arriving.

“We offer refunds on unused items returned within 30 days in original, saleable condition with all tags and packaging intact.”
, Elizabeth Scarlett terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Elizabeth Scarlett refund guide , same data, but framed around the policy + escalation paths.

Does Elizabeth Scarlett charge a cancellation fee?

We found no cancellation fee in Elizabeth Scarlett’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Elizabeth Scarlett

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling after an order is placed, Orders are sent directly for fulfilment, so they often cannot be cancelled or changed once placed.
✕ Returning personalised items, Personalised/monogrammed items cannot be returned unless faulty due to their bespoke nature.
✕ Exchanging an item directly, No exchange service is offered, you must return the original for a refund and place a new order.
✕ Returning a gift card for cash, Gift Cards are non-refundable.
✕ Dropping returns in person at their office, A reviewer reported the brand would not accept an in-person drop-off even though they lived nearby; returns must be posted.
✕ Phoning to cancel, No customer service phone number is published; contact is via email or the online form only.

Cancelled Elizabeth Scarlett but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Elizabeth Scarlett, treat it as not cancelled. Email customerservices@elizabethscarlett.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Elizabeth Scarlett’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Elizabeth Scarlett charges again.

How Elizabeth Scarlett will try to keep you

Elizabeth Scarlett may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Order goes straight to fulfilment so cancellation is refused”
You say: Email customerservices@elizabethscarlett.com within minutes of ordering with your order number and 'please cancel before dispatch'. If it's already shipped, refuse/return it, under UK/EU distance-selling rules you have 14 days from receipt to cancel regardless.
They’ll say: “Return shipping costs charged back to you”
You say: For UK/EU statutory cancellations, insist on the standard outbound delivery charge being refunded. If the item is faulty, damaged, incorrect or misdescribed, they must cover reasonable return costs and refund delivery in full, send photos to customerservices@elizabethscarlett.com.
They’ll say: “Refund delayed beyond 10 working days”
You say: If 10 working days pass with no refund or processing email, reply with your postage receipt and the returned items listed. Under UK/EU rules refunds on statutory cancellations must be made within the legal timeframe (14 days).
They’ll say: “No-exchange policy nudges you to reorder”
You say: You're not obliged to reorder. Return the original for a full refund; if you simply changed your mind that's your statutory right for non-personalised items.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Elizabeth Scarlett must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Elizabeth Scarlett has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Elizabeth Scarlett’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Elizabeth Scarlett’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Elizabeth Scarlett account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Elizabeth Scarlett’s account settings, email customerservices@elizabethscarlett.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Elizabeth Scarlett

Email **customerservices@elizabethscarlett.com** (or use the contact form) as fast as possible with your order number and a request to cancel before dispatch. Elizabeth Scarlett states orders are *"sent directly for fulfilment, so often cannot be cancelled or changed."* If they can't stop it, wait for delivery and return the unused item within 30 days for a refund. UK and EU buyers also have a 14-day statutory right to cancel from receipt.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Elizabeth Scarlett refund guide. Need a human for something else entirely? The Elizabeth Scarlett contact guide lists every channel that actually answers.