How long do Elizabeth Scarlett refunds take?

Once your return is delivered back to the warehouse, allow **10 working days** for it to be inspected and refunded (excluding weekends). You'll get a confirmation email when it's processed. If 10 working days pass with no refund or processing email, contact customerservices@elizabethscarlett.com with a copy of your postage receipt and the items you returned so they can chase it.

Can I return personalised Elizabeth Scarlett items?

No, personalised items cannot be returned unless they're faulty, because of their bespoke nature. This is stated in the Delivery & Returns policy. If a personalised item arrives faulty, damaged, incorrect or misdescribed, email customerservices@elizabethscarlett.com with photos and a description; faulty items are refunded in full including the original delivery charge.

Does Elizabeth Scarlett offer exchanges?

No. Elizabeth Scarlett doesn't currently offer an exchange service. If you want a different design or size, return the original item for a refund and place a new order separately. Returns must be posted back (they don't accept in-person drop-offs) using a tracked service, keep your proof of postage, as they can't refund items that don't reach them.

Do I have to pay for return shipping at Elizabeth Scarlett?

Yes, you're responsible for the cost of return shipping on change-of-mind returns. For full UK or EU orders returned within the statutory cancellation period, the standard outbound delivery charge is refunded if one was paid (premium upgrades aren't, unless the item is faulty). If the item is faulty, damaged, incorrect or misdescribed, Elizabeth Scarlett covers reasonable return costs. Use a tracked service and keep proof of postage.

Can I get a refund on an Elizabeth Scarlett gift card?

No, gift cards are non-refundable. If you received an Elizabeth Scarlett product as a gift and want to return it, the item must be sent back and (since there's no exchange service) a new order placed. If the order was placed directly with the brand, the person who gifted it may need to get in touch about the refund, as it goes to the original payment method.

What if Elizabeth Scarlett ignores my cancellation request?

Elizabeth Scarlett aims to answer all queries within 2 working days. If your cancellation is missed and the item ships anyway, don't panic, for UK and EU online orders you have the right to cancel within 14 days of receiving your order regardless. Return the unused item, keep tracked proof of postage, and if a refund is delayed beyond 10 working days, reply with your postage receipt to escalate. You can also raise a chargeback with your card provider.

Will Elizabeth Scarlett cancel my order due to high demand?

Occasionally, yes. Some customers report their order being cancelled by the brand several days later, with an email citing a high volume of orders. In that case you're refunded to your original payment method automatically. If you were charged and haven't seen the money back, contact customerservices@elizabethscarlett.com. This is separate from you requesting a cancellation, which must be done before dispatch.

REFUND GUIDE

How to Get an Elizabeth Scarlett Refund.

Elizabeth Scarlett refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Elizabeth Scarlett’s own Terms · UK, US, and EU rights covered below

The short answer

Elizabeth Scarlett accepts returns of unused items within 30 days, provided they're in original saleable condition with all tags and packaging intact. You pay for return shipping (use a tracked service and keep proof of postage), though the standard outbound delivery charge is refunded for UK/EU statutory cancellations. Personalised items and gift cards can't be returned unless faulty. Faulty items are refunded in full including delivery. Refunds are processed within 10 working days of your return arriving.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Elizabeth Scarlett, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Elizabeth Scarlett actually says

“We offer refunds on unused items returned within 30 days in original, saleable condition with all tags and packaging intact.”
, verbatim from Elizabeth Scarlett’s terms

30-day cancellation windowPro-rata refund: no

How long does a Elizabeth Scarlett refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Elizabeth Scarlett’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Elizabeth Scarlett is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Elizabeth Scarlett has ~45 days to defend. Works regardless of where Elizabeth Scarlett is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Elizabeth Scarlett charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Elizabeth Scarlett for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Elizabeth Scarlett subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Elizabeth Scarlett can’t ignore.

The Elizabeth Scarlett refund email

Email the right address
Use customerservices@elizabethscarlett.com, the route yoink has verified actually gets read for Elizabeth Scarlett.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Elizabeth Scarlett team,

I'm requesting a refund for my Elizabeth Scarlett order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Elizabeth Scarlett

Email **customerservices@elizabethscarlett.com** (or use the contact form) as fast as possible with your order number and a request to cancel before dispatch. Elizabeth Scarlett states orders are *"sent directly for fulfilment, so often cannot be cancelled or changed."* If they can't stop it, wait for delivery and return the unused item within 30 days for a refund. UK and EU buyers also have a 14-day statutory right to cancel from receipt.