What happens to my credits when I cancel?

Any **unused paid credits expire** at the end of your current billing cycle once you cancel or downgrade. Credits only roll over (up to two months) while you maintain an active paid subscription. Multiple reviewers have lost 100,000+ credits this way and described it as predatory. If you have a big credit balance, finish using them *before* you cancel, or at least before the cycle rolls.

Can I pause my ElevenLabs subscription instead of cancelling?

No. ElevenLabs doesn't offer a pause option. Reviewers report support telling them that 'cancelling is similar to pausing', except cancelling forfeits unused credits and pausing wouldn't. Your only real options are cancel, downgrade to a cheaper paid tier (still loses unused credits beyond rollover), or drop to the Free plan and live with 10,000 credits/month.

Why is ElevenLabs still charging me after I cancelled?

Two common causes. (1) The cancellation popup was blocked by the browser and the request never registered, check Subscription page for a 'cancellation scheduled' confirmation. (2) You cancelled on the website but the subscription was actually billed through Apple/Google, you have to cancel on the *same* platform you subscribed via. If the platforms disagree, email team@elevenlabs.io with the invoice and, in parallel, dispute the charge with your bank under Section 75 / chargeback rights.

How do I cancel ElevenLabs on iPhone or Android?

If you subscribed inside the **iOS or Android app**, you must cancel via Apple **Settings → Subscriptions** or Google Play **Subscriptions**, ElevenLabs cannot cancel App Store / Play Store subscriptions for you. Refunds also go through Apple (reportaproblem.apple.com) or Google Play support, not ElevenLabs. If you subscribed on the website, ignore the stores and cancel inside the elevenlabs.io dashboard.

Can I downgrade instead of cancelling?

Yes, same flow as cancellation: profile → Subscription → Manage subscription → choose a lower tier. The downgrade takes effect at the end of your current billing cycle. Warning: downgrading also wipes unused paid credits beyond the rollover allowance, so you can lose months of saved-up balance. Downgrading to Free leaves you with the 10,000-credit monthly free allowance.

What if ElevenLabs ignores my cancellation request?

First, re-send the email to **team@elevenlabs.io** from your account address with screenshots of the invoice and your subscription page. State: 'Formal written cancellation notice under your Terms.' If silence continues past 7 days, escalate via the help-center ticket form at help.elevenlabs.io/hc/en-us/requests/new, then dispute the charge with your card issuer. UK customers can also raise with the bank under Section 75 for charges over £100.

Is there a cancellation fee?

No. ElevenLabs charges no exit fee. Cancellation takes effect at the end of the current billing cycle and the account simply drops to the Free plan. You aren't locked into an annual term unless you specifically signed an Enterprise contract with custom renewal language, those follow whatever your MSA says.

Why am I still being charged after cancelling Eleven Labs?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Eleven Labs account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Eleven Labs.

Q: Does Eleven Labs charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Eleven Labs and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

Cancel ElevenLabs on the web: log in at elevenlabs.io, open your profile menu → Subscription → Manage subscription → Cancel subscription. The plan stays active until your billing cycle ends, then drops to Free. For a refund, email team@elevenlabs.io within 14 days of payment with no credits used. Subject: 'Cancellation + refund request, 14-day window'.

Or let yoink do it for you.

30 seconds. AI emails Eleven Labs, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
team@elevenlabs.io, yoink-verified working email for Eleven Labs (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Eleven Labs team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Eleven Labs plans you can cancel

Free
No paid subscription, nothing to cancel; account can be downgraded here automatically when a paid plan ends.
$0.00/mo
Starter
Cancel any time via Subscription → Manage subscription; remains active until end of billing cycle.
$6.00/mo
Creator
First month often discounted to $11 (regular $22). Cancel via Subscription → Manage subscription; downgrades to Free at cycle end and unused credits expire.
$11.00/mo
Pro
Self-serve cancel in dashboard; auto-renews unless cancelled before cycle end.
$99.00/mo
Scale
Self-serve cancel; workspace seats lost at cycle end.
$299.00/mo
Business
Self-serve cancel; remains active to end of billing cycle.
$990.00/mo
Enterprise
Governed by custom contract terms, contact your ElevenLabs account manager or sales for the cancellation/renewal clause.

Eleven Labs’s refund policy

ElevenLabs only refunds inside a 14-day window from the date of payment, and only if you haven't touched the credits that came with that billing period. Once any credits are consumed, the refund is forfeited. Cancellation itself doesn't trigger a refund, your plan keeps running to the end of the cycle, then your account drops to Free and any unused paid credits expire. Refunds must be requested by emailing support from your account email.

“You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used in the period for which you are seeking the refund.”
, Eleven Labs terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Eleven Labs refund guide , same data, but framed around the policy + escalation paths.

Does Eleven Labs charge a cancellation fee?

Eleven Labs’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Eleven Labs

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling inside the iOS / Android app to stop a web-purchased subscription, Trustpilot reviewers report being told to cancel on Google Play after starting the trial on the website, which led to nobody owning the refund and a $99 charge being passed back and forth between teams.
✕ Asking support to pause the subscription instead of cancelling, Users report ElevenLabs refuses subscription pauses and tells customers that cancelling is 'similar' to pausing, but cancelling wipes unused credits.
✕ Cancelling and expecting unused credits to remain usable, Terms and help center both confirm unused paid credits expire at the end of the billing cycle once you cancel or downgrade, multiple reviewers lost 100k+ credits this way.
✕ Requesting a refund after generating any audio in the current billing period, The refund policy disqualifies you the moment any credit quota is used in the period you're claiming back.
✕ Relying on the in-product AI chatbot to file a refund ticket, Reviewers complain the chatbot loops them through help articles and that there's no obvious 'submit a ticket' path, direct email to team@elevenlabs.io is the working route.
✕ Cancelling via popup flow with an aggressive ad-blocker / strict browser, ElevenLabs' own help doc warns the cancel popup can be blocked; users on Safari sometimes see the button do nothing.

Cancelled Eleven Labs but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Eleven Labs, treat it as not cancelled. Email team@elevenlabs.io referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Eleven Labs’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Eleven Labs plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Eleven Labs charges again.

How Eleven Labs will try to keep you

Eleven Labs may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support reframes 'cancel' as equivalent to 'pause' to keep you subscribed”
You say: State explicitly: 'I want my subscription cancelled effective end of cycle and confirmation in writing, I understand pausing is not offered.' Reference the help-center cancellation article so they can't deflect.
They’ll say: “Offer to extend or reinstate unused credits if you stay one more cycle”
You say: Decline and remind them that under their own 14-day refund clause, an unused-credit refund is your right if you're inside the window. Ask for the refund in the same reply.
They’ll say: “Bounce-back between Web Support and Mobile Store Support for App Store / Play Store subscriptions”
You say: If you subscribed on elevenlabs.io, push back: 'My subscription was initiated on the elevenlabs.io website, not Google Play / App Store, please process under your direct billing.' Attach the original invoice.
They’ll say: “Asking you to 'verify' the cancellation through additional steps after you've already requested it”
You say: Confirm verification in one reply and set a deadline: 'Please confirm cancellation within 48 hours, otherwise treat this email as my formal written notice under your terms.'
They’ll say: “First-month 50% discount on Creator ($11 vs $22) dangled to keep you on”
You say: Only useful if you actually need the credits this month, discount doesn't apply to future renewals, which jump straight to $22.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Eleven Labs to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Eleven Labs has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Eleven Labs’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Eleven Labs’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Eleven Labs must honour it regardless of where they’re headquartered.

Delete your Eleven Labs account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Eleven Labs’s account settings, email team@elevenlabs.io with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Eleven Labs

Log in at elevenlabs.io, click your **profile icon** in the top right, choose **Subscription**, then **Manage subscription** → **Cancel subscription** and follow the prompts. You'll see a confirmation screen showing your cancellation is scheduled for the end of the current billing cycle. Until that date you can hit **Resume subscription** to undo it. If the popup doesn't appear, ElevenLabs blames browser pop-up blockers and recommends Chrome, Edge or Firefox.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Eleven Labs refund guide. Need a human for something else entirely? The Eleven Labs contact guide lists every channel that actually answers.

Cancel other brands.

Tired of doing this by hand?

yoink emails Eleven Labs, handles the retention dance, chases the refund. You approve, sleep, check the wins tab later.

Get yoink for free →