Why is ElevenLabs still charging me after I cancelled?

Two common causes. (1) The cancellation popup was blocked by the browser and the request never registered, check Subscription page for a 'cancellation scheduled' confirmation. (2) You cancelled on the website but the subscription was actually billed through Apple/Google, you have to cancel on the *same* platform you subscribed via. If the platforms disagree, email team@elevenlabs.io with the invoice and, in parallel, dispute the charge with your bank under Section 75 / chargeback rights.

How do I cancel ElevenLabs on iPhone or Android?

If you subscribed inside the **iOS or Android app**, you must cancel via Apple **Settings → Subscriptions** or Google Play **Subscriptions**, ElevenLabs cannot cancel App Store / Play Store subscriptions for you. Refunds also go through Apple (reportaproblem.apple.com) or Google Play support, not ElevenLabs. If you subscribed on the website, ignore the stores and cancel inside the elevenlabs.io dashboard.

What if ElevenLabs ignores my cancellation request?

First, re-send the email to **team@elevenlabs.io** from your account address with screenshots of the invoice and your subscription page. State: 'Formal written cancellation notice under your Terms.' If silence continues past 7 days, escalate via the help-center ticket form at help.elevenlabs.io/hc/en-us/requests/new, then dispute the charge with your card issuer. UK customers can also raise with the bank under Section 75 for charges over £100.

Is there a cancellation fee?

No. ElevenLabs charges no exit fee. Cancellation takes effect at the end of the current billing cycle and the account simply drops to the Free plan. You aren't locked into an annual term unless you specifically signed an Enterprise contract with custom renewal language, those follow whatever your MSA says.

Can I cancel during the free trial without being charged?

Web-tier paid plans don't run a classic free trial, you're billed immediately when you choose a paid tier, with the Free plan acting as the always-free entry point. Mobile users on Google Play / App Store have reported short 3-day trials for 'Ultra' that auto-renew at $99 if not cancelled inside the store; cancel on the store *before* day 3 ends to avoid the charge.

How long does an ElevenLabs refund take?

When it works, fast. Trustpilot reviewers describe refunds completed within minutes of emailing team@elevenlabs.io, one user said support answered in 2 minutes and refunded the money 2 minutes later. The catch is eligibility: you must be inside the 14-day window with **zero** credits used. Outside that, expect a polite refusal pointing back at the refund policy.

REFUND GUIDE

How to Get a Eleven Labs Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Eleven Labs.

Last verified 15 Jun 2026 against Eleven Labs’s own Terms · UK, US, and EU rights covered below

The short answer

ElevenLabs only refunds inside a 14-day window from the date of payment, and only if you haven't touched the credits that came with that billing period. Once any credits are consumed, the refund is forfeited. Cancellation itself doesn't trigger a refund, your plan keeps running to the end of the cycle, then your account drops to Free and any unused paid credits expire. Refunds must be requested by emailing support from your account email.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Eleven Labs, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Eleven Labs actually says

“You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used in the period for which you are seeking the refund.”
, verbatim from Eleven Labs’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Eleven Labs refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Eleven Labs’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Eleven Labs charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Eleven Labs made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Eleven Labs has ~45 days to defend. Works regardless of where Eleven Labs is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Eleven Labs for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Eleven Labs subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Eleven Labs can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Eleven Labs is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use team@elevenlabs.io, the route yoink has verified actually gets read for Eleven Labs.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Eleven Labs team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Eleven Labs

Yes, but only if you ask within **14 days of payment** *and* you haven't used any credit quota from that billing period. Email **team@elevenlabs.io** from the account email, reference the original invoice, and state your refund request explicitly. If even one generation has run, ElevenLabs treats the refund as forfeit. Trustpilot reviews include refunds completed in minutes by support agents like Codi, but also denials where users had already generated audio.