Can I get a refund from Ditto Music?

Ditto's official policy is **no refund when you cancel before the expiration date** of your annual plan. Your account simply stays active until the term ends. However, if you were charged during a free trial or after you'd already emailed a cancellation, you have grounds for a chargeback with your bank. UK and EU customers can also invoke 14-day distance-selling rights if you cancel within two weeks of purchase.

How do I cancel the Ditto Music free trial before I'm charged?

Ditto offers a **30-day free trial to new users who sign up through the website**. Payment details are taken when you complete your first release and charged 30 days after signup. Cancel any time before day 30 by emailing support@dittomusic.com to avoid the charge. Important: subscriptions purchased inside the Android/iOS app **do not include the 30-day free trial** — you're charged immediately.

What happens if I stop paying my Ditto subscription?

Ditto's help centre states your releases will be **at risk of removal from stores**, but due to the volume of releases they process, your music will not automatically be taken down. In practice this means your tracks may stay live on Spotify/Apple/etc. for weeks or months, but Ditto stops collecting royalties on your behalf. To guarantee takedown you must explicitly email support asking for removal.

Will I lose my music from Spotify and Apple Music if I cancel Ditto?

Yes — but only after you request it. Ditto's terms say once you cancel, **they will instruct partners within 30 days to remove recordings from all platforms**. You may also be liable for third-party takedown fees. To keep your music live long-term you'd need to migrate to another distributor (DistroKid, TuneCore, etc.) and re-upload with a new UPC, which resets your Spotify play counts on that release.

How do I cancel a Ditto subscription purchased in the app?

If you subscribed via the Android app, open the **Google Play Store → tap your profile → Payments & subscriptions → Subscriptions**, select Ditto Music, and tap **Cancel subscription**. For iOS, use Settings → Apple ID → Subscriptions. Ditto's own help article confirms the subscription **will not cancel automatically by uninstalling the app**. In-app purchases do not include the 30-day free trial, so cancel promptly to avoid the next annual charge.

Does Ditto Music have a cancellation fee?

No — Ditto does not charge a direct cancellation fee. However, their terms make you **responsible for any third-party take-down fees** that stores or aggregators charge when your releases are pulled. You also forfeit the remaining portion of your annual subscription (no pro-rata refund). If you have an outstanding royalty balance, Ditto may deduct any owed subscription payments from it before releasing the remainder.

How do I contact Ditto Music customer service?

The verified email is **support@dittomusic.com**. You can also use the blue Intercom messenger at support.dittomusic.com, or the in-app 'Need help?' option in the Account tab. Response times are officially 24–48 hours but Trustpilot reviewers frequently report **2+ day gaps** during busy periods. There is a UK phone number (+44 151 708 7079) but users report it as not in service — email or chat is the reliable route.

Ditto Music charged me after I cancelled — what do I do?

This is a recurring complaint on PissedConsumer and Trustpilot. Steps: (1) Reply to your original cancellation email with the ticket ID demanding refund. (2) If ignored past 5 business days, initiate a **chargeback with your card issuer** — cite the cancellation email as proof. (3) UK customers can escalate to their bank under Section 75 (credit-card purchases over £100) or Chargeback (debit). (4) EU customers can invoke the Consumer Rights Directive 14-day cooling-off if within window.

Can I pause my Ditto Music subscription instead of cancelling?

Ditto does **not offer a pause feature**. Your only options are cancel or downgrade. You can downgrade from Pro/Labels to Starter ($19/yr) and Ditto will prorate the difference — this keeps your releases live at a lower cost. If you toggle 'royalty renewals' on in Account Settings, Ditto will automatically deduct next year's fee from your royalty balance so you never lose card access to your releases.

Can I downgrade my Ditto plan instead of cancelling?

Yes. Ditto's pricing FAQ confirms you can **upgrade or downgrade your plan anytime and they'll prorate the difference**. If you're on Pro ($59) or Labels ($109) and only need distribution, downgrading to Starter ($19/yr) keeps 100% royalties and unlimited releases but drops sync licensing, YouTube Content ID, publishing collection, and priority support. This is often a better move than a full cancel if you want your existing releases to stay live on Spotify/Apple.

How do I delete my Ditto Music account?

Account deletion is handled through the same email cancellation route: send a message to **support@dittomusic.com** requesting both subscription cancellation AND account deletion, and specify which releases to remove from which stores. Ditto processes deletion after outstanding royalty payouts (subject to their £25 minimum threshold) and after any owed subscription payments are offset from your balance. Ditto is UK-based, so you can invoke UK GDPR / EU GDPR erasure rights if they delay.

UNRATED TO CANCEL

How to Cancel Ditto Music by Email.

Ditto Music typically charges £49.50 (one-off). Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 6 sources cited

The fastest way

To cancel Ditto Music, email support@dittomusic.com with your artist name, account email, release details, and the stores you want takedowns from. Use subject line 'Cancellation request + takedown'. Ditto's terms require just 1 day's written notice; store removal happens within 30 days. Most replies land within 24–48 hours.

£49.50 (one-off)typical charge

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The 4-step cancellation

Email the verified address
support@dittomusic.com — the standard route for Ditto Music.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Ditto Music team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Ditto Music plans you can cancel

Starter
Billed annually; cancel via email to support@dittomusic.com. Any further subscription payments after termination are forfeited.
$19.00/yr
Pro
Billed annually; includes priority support. Cancellation requires 1 day's written email notice.
$59.00/yr
Labels
Annual plan for 5+ artists. 'Try before you pay, Cancel anytime' advertised on pricing page.
$109.00/yr

Ditto Music’s refund policy

Ditto Music does not offer refunds once your annual subscription has been charged — the help centre explicitly states there is no refund when you cancel before the expiration date. However, new users who sign up via the website get a 30-day free trial and can cancel any time before day 30 to avoid being charged. Your account stays active until the current term ends, and Ditto's terms let you terminate with just 1 day's written email notice. If you were charged after cancelling, you have strong grounds to dispute the charge with your bank or under UK/EU consumer law.

“This Agreement may be terminated by you upon 1 days written notification (including notification by email) of such termination providing there are no outstanding payments due to us and that such may be taken from your royalty balance. It is your obligation to cancel the storage and maintenance subscription at this point. Any further subscription payments shall be forfeited.”
— Ditto Music terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Ditto Music refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Ditto Music

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Uninstalling the Ditto app to stop billing — Ditto explicitly warns that uninstalling the app does not cancel the subscription — you must cancel via Google Play, the App Store, or email support.
✕ Cancelling in-dashboard with one click — There is no self-serve cancel button for web subscriptions. You must email support@dittomusic.com with release details and takedown instructions.
✕ Calling the +44 151 708 7079 number for cancellation — Users on PissedConsumer report the phone number as not in service; Ditto directs all cancellation requests through email or chat.
✕ Expecting an automatic pro-rata refund of the unused year — Ditto's official policy is no refund when you cancel before the expiration date; any further payments after termination are forfeited but already-paid annual fees are not returned.
✕ Assuming releases auto-disappear when you stop paying — Ditto states that if you stop paying, your music will not automatically be taken down due to processing volume — you must explicitly request removal in your cancellation email.

How Ditto Music will try to keep you

Ditto Music may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Slow email replies stretching a cancellation past the renewal date”
You say: Trustpilot reviewers report 2+ day gaps between responses despite Ditto's 24hr promise. Send your cancellation email at least 7 days before renewal, keep the thread, and if you're charged during the delay dispute it as a mid-cancellation charge under your card issuer's chargeback rules.
They’ll say: “Offering to keep the account active through the paid term instead of refunding”
You say: Ditto's standard line is 'access continues until expiration.' If you paid within the last 14 days (EU/UK distance-selling window) or via credit card in the US, insist on a refund rather than accepting run-out access — cite the Consumer Contracts Regulations 2013 (UK) or your state's ARL.
They’ll say: “Asking you to keep music with Ditto so royalties keep flowing”
You say: Reddit/PissedConsumer users report withheld royalties and delayed payouts after cancellation. Request a full royalty statement and payout BEFORE you confirm cancellation — Ditto's terms let them offset outstanding amounts from your balance.
They’ll say: “Flagging release for 'investigation' after a refund/cancel request”
You say: Trustpilot artists report accounts being suspended for artificial-streaming reviews right after refund disputes. Screenshot your cancellation ticket, ticket ID, and Ditto's confirmation email so any later suspension can't be blamed on missing paperwork.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Ditto Music to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Ditto Music to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Ditto Music’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Ditto Music’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Ditto Music must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Ditto Music’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Ditto Music has ~45 days to defend.

Common questions about cancelling Ditto Music

Email **support@dittomusic.com** with your account email, artist name, the releases you want removed, and the stores to take them down from. Ditto's terms only require **1 day's written notice** by email. There's no self-serve cancel button on the web dashboard. If you subscribed through the Android or iOS app, cancel via Google Play or the App Store instead — uninstalling the app alone will not stop billing.