How do I cancel the Ditto Music free trial before I'm charged?

Ditto offers a **30-day free trial to new users who sign up through the website**. Payment details are taken when you complete your first release and charged 30 days after signup. Cancel any time before day 30 by emailing support@dittomusic.com to avoid the charge. Important: subscriptions purchased inside the Android/iOS app **do not include the 30-day free trial** — you're charged immediately.

Will I lose my music from Spotify and Apple Music if I cancel Ditto?

Yes — but only after you request it. Ditto's terms say once you cancel, **they will instruct partners within 30 days to remove recordings from all platforms**. You may also be liable for third-party takedown fees. To keep your music live long-term you'd need to migrate to another distributor (DistroKid, TuneCore, etc.) and re-upload with a new UPC, which resets your Spotify play counts on that release.

How do I cancel a Ditto subscription purchased in the app?

If you subscribed via the Android app, open the **Google Play Store → tap your profile → Payments & subscriptions → Subscriptions**, select Ditto Music, and tap **Cancel subscription**. For iOS, use Settings → Apple ID → Subscriptions. Ditto's own help article confirms the subscription **will not cancel automatically by uninstalling the app**. In-app purchases do not include the 30-day free trial, so cancel promptly to avoid the next annual charge.

Does Ditto Music have a cancellation fee?

No — Ditto does not charge a direct cancellation fee. However, their terms make you **responsible for any third-party take-down fees** that stores or aggregators charge when your releases are pulled. You also forfeit the remaining portion of your annual subscription (no pro-rata refund). If you have an outstanding royalty balance, Ditto may deduct any owed subscription payments from it before releasing the remainder.

Ditto Music charged me after I cancelled — what do I do?

This is a recurring complaint on PissedConsumer and Trustpilot. Steps: (1) Reply to your original cancellation email with the ticket ID demanding refund. (2) If ignored past 5 business days, initiate a **chargeback with your card issuer** — cite the cancellation email as proof. (3) UK customers can escalate to their bank under Section 75 (credit-card purchases over £100) or Chargeback (debit). (4) EU customers can invoke the Consumer Rights Directive 14-day cooling-off if within window.

Can I pause my Ditto Music subscription instead of cancelling?

Ditto does **not offer a pause feature**. Your only options are cancel or downgrade. You can downgrade from Pro/Labels to Starter ($19/yr) and Ditto will prorate the difference — this keeps your releases live at a lower cost. If you toggle 'royalty renewals' on in Account Settings, Ditto will automatically deduct next year's fee from your royalty balance so you never lose card access to your releases.

REFUND GUIDE

How to Get a Ditto Music Refund After Renewal.

Inside 30 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Ditto Music.

Last verified yesterday against Ditto Music’s own Terms · UK, US, and EU rights covered below

The short answer

Ditto Music does not offer refunds once your annual subscription has been charged — the help centre explicitly states there is no refund when you cancel before the expiration date. However, new users who sign up via the website get a 30-day free trial and can cancel any time before day 30 to avoid being charged. Your account stays active until the current term ends, and Ditto's terms let you terminate with just 1 day's written email notice. If you were charged after cancelling, you have strong grounds to dispute the charge with your bank or under UK/EU consumer law.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Ditto Music, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Ditto Music actually says

“This Agreement may be terminated by you upon 1 days written notification (including notification by email) of such termination providing there are no outstanding payments due to us and that such may be taken from your royalty balance. It is your obligation to cancel the storage and maintenance subscription at this point. Any further subscription payments shall be forfeited.”
— verbatim from Ditto Music’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Ditto Music charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Ditto Music made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Ditto Music’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Ditto Music for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Ditto Music subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Ditto Music can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Ditto Music is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Ditto Music has ~45 days to defend. Works regardless of where Ditto Music is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@dittomusic.com — the route yoink has verified actually gets read for Ditto Music.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Ditto Music team,

I'm writing to request a refund for my recent Ditto Music subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Ditto Music

Ditto's official policy is **no refund when you cancel before the expiration date** of your annual plan. Your account simply stays active until the term ends. However, if you were charged during a free trial or after you'd already emailed a cancellation, you have grounds for a chargeback with your bank. UK and EU customers can also invoke 14-day distance-selling rights if you cancel within two weeks of purchase.