Is there a cancellation fee for Deliveroo Plus?

No. Deliveroo does not charge an exit fee for cancelling Plus, and there is no notice period, you can cancel any time. You'll simply keep the membership benefits (free delivery thresholds, Plus offers) until the end of the current paid month or year, and then the account reverts to a standard Deliveroo account with normal delivery fees.

How do I get a refund for a missing or undelivered Deliveroo order?

Open the order in the app, tap **Help** and report the issue (missing items, never delivered, wrong order). Deliveroo may ask for a photo. Refunds are typically issued to the original payment method, though many users on Trustpilot report being offered account credit first, push back and request a refund to card. If refused, raise a chargeback with your bank or a Section 75 claim if the order was £100+.

What if I forgot to cancel and got charged?

If the charge is for the **first billing cycle** and you sign up was within the last 14 days, you're inside the cooling-off period, email `support@deliveroo.co.uk` immediately and quote your right to a full refund within 14 days. If it's a later renewal, Deliveroo's standard policy is no refund, but you can argue the dark-pattern angle and, failing that, dispute with your card issuer for an unauthorised continuous-payment authority.

Can I pause Deliveroo Plus instead of cancelling?

Deliveroo doesn't publicly offer a 'pause' option for Plus. The closest you get is downgrading from Gold to Silver if a cheaper plan is offered to you in-app, or simply cancelling and re-subscribing later, note that you almost certainly won't get another free trial. If money is the issue, cancel before the next billing date so you stop paying without losing the rest of your current cycle.

What if Deliveroo ignores my cancellation request?

Take screenshots showing your cancellation attempt and any membership-still-active status. Email `support@deliveroo.co.uk` with subject 'Cancellation not processed, refund required' and reference the 14-day cooling-off period if applicable. If there's no resolution within 8 weeks, escalate to your card issuer (chargeback or Section 75) and, for UK customers, the Citizens Advice consumer service. Resolver currently does not accept Deliveroo cases.

Will I lose my account data and order history if I cancel Deliveroo Plus?

No. Cancelling Plus only ends the subscription, your Deliveroo account, saved addresses, payment methods and order history all stay intact, and you can keep ordering as a standard customer (paying delivery fees per order). To delete the account entirely you have to use the 'deactivate your account permanently' option in Account settings, which is a separate action from cancelling Plus.

REFUND GUIDE

How to Get a Deliveroo Refund After 14 Days.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Deliveroo.

Last verified 15 Jun 2026 against Deliveroo’s own Terms · UK, US, and EU rights covered below

The short answer

Deliveroo Plus comes with a 14-day cooling-off period from sign-up (or from the end of a free trial). Cancel inside that window and you can claim a full refund, Deliveroo says it will reimburse without undue delay and no later than 14 days from cancellation, to the original payment method. After day 14, no refund is given for change of mind, but your Plus benefits continue until the end of the billing period. Order-level refunds (missing items, never-delivered orders) are handled separately via in-app Help.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Deliveroo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Deliveroo actually says

“If you cancel after this 14 day cooling off period, you will not be refunded for a change of mind.”
, verbatim from Deliveroo’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Deliveroo refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Deliveroo’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Deliveroo for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Deliveroo subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Deliveroo can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Deliveroo has ~45 days to defend. Works regardless of where Deliveroo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Deliveroo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Deliveroo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@deliveroo.co.uk, the route yoink has verified actually gets read for Deliveroo.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Deliveroo team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Deliveroo

Yes, but only if you cancel within the **14-day cooling-off period** from sign-up (or from the end of a free trial). Deliveroo will reimburse the fee you paid, using the same payment method, no later than 14 days after you tell them. After day 14, the FAQ states you will not be refunded for a change of mind; your Plus perks simply run until the end of the billing period.