How do I get a refund from Deliveroo for a missing or wrong order?

Use the **Help** option on the order in the app within 48 hours. Select the affected items, describe the issue and (where possible) attach a photo. Deliveroo decides refunds case-by-case — they can credit your Deliveroo account or refund to your original payment method. If support refuses and you paid by credit card over £100, you may have Section 75 rights in the UK; debit card users can try a chargeback.

Can I close my Deliveroo account entirely?

Yes. The Terms say: *"You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above."* Email **customersupport@deliveroo.co.uk** with the subject "Please close my account" and include the email address on file. Any valid remaining account credit should be refunded to your registered card or by bank transfer.

Is there a Deliveroo cancellation fee?

No — there's no fee to cancel a Deliveroo Plus membership or close your account. You can cancel anytime before your next renewal date at no cost. The only charges that can apply are if you cancel a confirmed food order after the restaurant has started preparing it; in that case Deliveroo may not refund the item cost, since the Partner has already incurred costs.

How do I cancel my Deliveroo Plus free trial?

Cancel before the trial end date to avoid being charged. Go to **Account → Deliveroo Plus → Manage membership → Cancel** at least 24 hours before the trial expires. You'll keep Plus benefits for the remainder of the trial. If you were charged because the renewal happened before cancellation processed, email customersupport@deliveroo.co.uk straight away with the charge date and ask for a goodwill refund.

What if Deliveroo refuses my refund?

Escalate in writing. Reply to support stating your statutory rights — UK customers can cite the Consumer Rights Act 2015 (goods must be as described and of satisfactory quality). If still refused, raise a chargeback with your card issuer or, for credit card payments over £100, a Section 75 claim. EU customers can use their national consumer-protection body; US customers can dispute via their card network. Keep screenshots of the order and chat.

Does cancelling Deliveroo Plus take effect immediately?

No — cancellation stops the next billing cycle but you keep Plus benefits (free delivery on eligible orders, member offers) until the end of the period you've already paid for. The cancel confirmation email will state the exact end date. After that date your account reverts to standard pay-as-you-go ordering with normal delivery fees.

What happens to my Deliveroo account credit if I close my account?

The Terms confirm that valid remaining credit — earned via the customer-service team or app following an order issue — will be refunded to your registered credit card, or by bank transfer if a card refund isn't possible. Promotional credit, voucher balances and referral credits may be excluded. Request the refund explicitly when you email to close the account, and provide bank details if asked.

Can I cancel a Deliveroo order after placing it?

Only briefly. Once the restaurant accepts and starts preparing your order, Deliveroo generally won't refund the food cost — the Partner has already incurred costs. Try the **Help** button on the live order screen immediately. If you cancel before the restaurant accepts, you should get a full refund. Delivery fees may still be refunded even when the food cost isn't.

REFUND GUIDE

How to Get a Deliveroo Refund for a Bad Order.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Deliveroo.

Last verified 3 days ago against Deliveroo’s own Terms · UK, US, and EU rights covered below

The short answer

Deliveroo refunds individual orders for missing, incorrect or undelivered items via account credit or to the original payment method, decided case-by-case. Deliveroo Plus subscription fees are generally non-refundable once charged — your membership simply continues until the end of the billing period you've paid for. If Deliveroo closes your account, remaining valid credit is refunded to your card or by bank transfer.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Deliveroo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Deliveroo actually says

“If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).”
— verbatim from Deliveroo’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Deliveroo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Deliveroo made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Deliveroo’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Deliveroo for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Deliveroo subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Deliveroo can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Deliveroo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Deliveroo has ~45 days to defend. Works regardless of where Deliveroo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@deliveroo.com — the route yoink has verified actually gets read for Deliveroo.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Deliveroo team,

I'm writing to request a refund for my recent Deliveroo subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Deliveroo

Generally no. Deliveroo Plus is billed in advance and cancelling stops the next renewal rather than refunding the current period — you keep access to Plus benefits until the period you've already paid for ends. If you were charged after trying to cancel, or charged during a free trial you'd already ended, email customersupport@deliveroo.co.uk with proof and request a refund under the Terms.