How does the free trial work?

Every CutAI plan comes with a **3-day free trial** on your first subscription, limited to one per account. You need a card on file. Nothing is charged during the trial, but **when the 3 days are up your plan's full price is charged automatically**. If you picked an annual plan, the whole year is billed up front. Cancel from your account page (or Apple ID Subscriptions for app purchases) before the trial ends to pay nothing. Some promotions have advertised a 5-day trial, so check the length shown at checkout.

How do I cancel CutAI on my iPhone?

If you subscribed **inside the CutAI iPhone app**, Apple bills you. Open **Settings**, tap your name, then **Subscriptions**, choose **CutAI** and tap **Cancel Subscription**. Deleting the app does not cancel it. If you subscribed on **usecutai.com** instead, the subscription won't appear in Apple Subscriptions. Cancel it in the **Manage billing** portal on your CutAI account page. Not sure which one you have? Check your receipts. An Apple receipt means App Store billing, and a Stripe receipt means website billing.

Will I lose my videos if I cancel CutAI?

**Cancelling doesn't delete anything.** Your plan stays active until the end of the paid period, then your account drops to the small free allowance of edits. Your account and login remain. **Deleting your account** is different: it removes your profile, cuts, uploaded video and login immediately and can't be undone. Export any finished videos you want to keep before deleting. CutAI's terms confirm that you own both your uploads and the edited videos it produces.

Does deleting my CutAI account cancel my subscription?

**No, so cancel first.** CutAI's terms and support page both say to cancel any active subscription *before* deleting your account so you aren't billed for a plan you no longer use. Account deletion (You tab > Delete account in the app) wipes your data immediately, but it isn't a cancellation. For App Store subscriptions, also confirm in Apple ID Subscriptions that CutAI shows as cancelled. If you've already deleted the account and are still being charged, email support@usecutai.com.

Does CutAI charge a cancellation fee?

**No.** CutAI doesn't charge to cancel, and you can cancel any time from your account (or Apple ID Subscriptions for app purchases). The cost to watch for is **renewal timing**. Cancelling stops only future charges, and there's no prorated refund for the period you're in. So cancel before the 3-day trial ends, and before an annual renewal date, which bills the full year again.

Can I pause or downgrade CutAI instead of cancelling?

CutAI's documentation doesn't mention a **pause** option. You can **switch plans** in the Manage billing portal on your account page, for example from Ultimate ($89.99/mo) or Pro ($49.99/mo) down to Starter ($19.99/mo). Starter drops overlap audio and scheduled batch edits. If you subscribed in the iPhone app, change plans in Apple ID Subscriptions. If you just want to stop paying, cancel outright and keep access until the period ends.

How do I contact CutAI customer service?

**By email only:** support@usecutai.com. CutAI says there's no phone line and no chat queue, and it usually replies within one business day. The iPhone app's **You tab > Report a problem** goes to the same inbox with your device details attached. For billing issues, write from the email on your CutAI account and include the charge date, amount and what you expected.

Why am I still being charged after cancelling CutAI: AI Video Editor?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my CutAI: AI Video Editor account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel CutAI: AI Video Editor.

Q: Does CutAI: AI Video Editor charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel CutAI: AI Video Editor and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

Website plan: sign in at usecutai.com/account/cancel, open Manage billing and cancel. Access lasts until the period ends. Bought in the iPhone app: Settings > Apple ID > Subscriptions. No phone or chat; email support@usecutai.com from your account email (subject: "Cancel subscription, refund request"). Replies usually within one business day.

Or let yoink do it for you.

30 seconds. AI emails CutAI: AI Video Editor, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel CutAI: AI Video Editor

Online (fastest): Direct cancel flow: usecutai.com/account/cancel
Email: CutAI: AI Video Editor doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Cancel before the 3-day free trial ends. After that the plan price is charged automatically, and annual plans are billed in full up front ($159.99, $719.99). Cancelling mid-period stops only the next renewal, with no proration. App Store subscriptions must be cancelled in Apple ID Subscriptions, not on the website.

The email that backs it up

CutAI: AI Video Editor won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support@usecutai.com, the standard route for CutAI: AI Video Editor.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi CutAI: AI Video Editor team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

CutAI: AI Video Editor plans you can cancel

Starter
100 AI edits a month. Cancel from the Manage billing portal in your account (website) or Apple ID Subscriptions (App Store). The plan keeps working until the paid period ends.
$19.99/mo
Pro
300 AI edits a month, plus overlap audio and scheduled batch edits. You can switch plans or cancel in the Manage billing portal. Access continues until the period ends.
$49.99/mo
Ultimate
Unlimited AI edits, aimed at teams and high-volume users. Cancel the same way as the other plans. Annual is billed $719.99 in full up front.
$89.99/mo

What happens to what you’ve already paid

This applies to CutAI subscriptions (Starter, Pro, Ultimate) bought on usecutai.com through Stripe. Cancelling stops future charges and you keep access until the paid period ends, but CutAI does not prorate or refund unused time. Refunds are discretionary and meant for exceptional cases, mainly an annual plan billed in full when you expected a monthly charge. Email support@usecutai.com as soon as possible from your account email. CutAI may also restore individual AI edits that failed because of a fault on its side. Subscriptions bought in the iPhone app are refunded only by Apple, under Apple's rules, through reportaproblem.apple.com.

“payments are non-refundable as a rule . We consider refunds only in exceptional circumstances, for example, a charge you genuinely did not understand you would incur, such as an annual plan billed in full when you expected a monthly charge.”
, CutAI: AI Video Editor terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated CutAI: AI Video Editor refund guide , same data, but framed around the policy + escalation paths.

Does CutAI: AI Video Editor charge a cancellation fee?

We found no cancellation fee in CutAI: AI Video Editor’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling CutAI: AI Video Editor

Based on 8 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling CutAI customer service, CutAI's support page says there is no phone line. Support is email only.
✕ Live chat, The support page says there is no chat queue, just a small team answering email.
✕ Deleting the app or your CutAI account to stop billing, Deleting your account does not cancel the subscription. CutAI tells you to cancel first so you aren't billed for a plan you no longer use. Account deletion is immediate and permanent.
✕ Asking CutAI to cancel or refund an App Store subscription, Apple, not CutAI, handles billing, cancellation and refunds for in-app purchases. Cancel in Apple ID Subscriptions and ask Apple for the refund.
✕ Requesting a prorated refund for the rest of the month or year after cancelling, The terms say CutAI does not prorate or refund the unused part of a billing period.
✕ Waiting until the trial has ended to cancel, The plan price is charged automatically when the 3-day trial ends. For annual plans that means the full year up front ($159.99, $719.99).

Cancelled CutAI: AI Video Editor but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from CutAI: AI Video Editor, treat it as not cancelled. Email support@usecutai.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on CutAI: AI Video Editor’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if CutAI: AI Video Editor charges again.

How CutAI: AI Video Editor will try to keep you

CutAI: AI Video Editor may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Using the 'non-refundable as a rule' line to turn down refund requests”
You say: Section 6 of your Terms lists exceptional circumstances that qualify for a refund, including an annual plan billed in full when a monthly charge was expected. My charge is that kind of case, so please review it under that clause and refund the payment to my original payment method.
They’ll say: “Steering a cancellation or refund email into troubleshooting ('we would rather fix it')”
You say: Thanks, but I don't want troubleshooting. Please confirm my subscription is cancelled with no further renewals, and give me a decision on the refund request in this email.
They’ll say: “Restoring failed edits at its discretion instead of refunding money”
You say: Restoring edit credits doesn't resolve this. I'm asking for a refund of the charge, not more usage allowance.
They’ll say: “Suggesting a switch to a cheaper plan in the billing portal instead of a full cancellation”
You say: I don't want to downgrade. Please cancel the subscription completely so I am not charged again.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires CutAI: AI Video Editor to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; CutAI: AI Video Editor has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of CutAI: AI Video Editor’s own policy.
Consumer Rights Act 2015
Services must be as described.
If CutAI: AI Video Editor’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. CutAI: AI Video Editor must honour it regardless of where they’re headquartered.

Delete your CutAI: AI Video Editor account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in CutAI: AI Video Editor’s account settings, email support@usecutai.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling CutAI: AI Video Editor

It depends on **where you subscribed**. If you subscribed on usecutai.com, sign in, go to your account and open **Manage billing**. That portal lets you cancel, switch plans or update your card. If you subscribed in the **iPhone app**, cancel in iPhone **Settings > [your name] > Subscriptions > CutAI**. The website can't cancel an Apple subscription. Either way, the plan keeps working until the end of the period you've paid for. There's no phone line, so if the portal fails, email **support@usecutai.com** from your account email.

Money-back questions (windows, pro-rata, chargebacks) are covered in the CutAI: AI Video Editor refund guide. Need a human for something else entirely? The CutAI: AI Video Editor contact guide lists every channel that actually answers.