How does the free trial work?

Every CutAI plan comes with a **3-day free trial** on your first subscription, limited to one per account. You need a card on file. Nothing is charged during the trial, but **when the 3 days are up your plan's full price is charged automatically**. If you picked an annual plan, the whole year is billed up front. Cancel from your account page (or Apple ID Subscriptions for app purchases) before the trial ends to pay nothing. Some promotions have advertised a 5-day trial, so check the length shown at checkout.

Does deleting my CutAI account cancel my subscription?

**No, so cancel first.** CutAI's terms and support page both say to cancel any active subscription *before* deleting your account so you aren't billed for a plan you no longer use. Account deletion (You tab > Delete account in the app) wipes your data immediately, but it isn't a cancellation. For App Store subscriptions, also confirm in Apple ID Subscriptions that CutAI shows as cancelled. If you've already deleted the account and are still being charged, email support@usecutai.com.

I was charged for a CutAI annual plan by mistake, can I get a refund?

**This is the strongest refund case CutAI recognises.** Annual plans are billed in full up front: $159.99 for Starter, $399.99 for Pro and $719.99 for Ultimate. The terms name 'an annual plan billed in full when you expected a monthly charge' as an example of an exceptional circumstance they'll review. Email **support@usecutai.com** right away from your account email. Say you expected monthly billing, give the charge date and amount, and ask for a full refund plus cancellation. If you paid through Apple, ask Apple instead.

Does CutAI charge a cancellation fee?

**No.** CutAI doesn't charge to cancel, and you can cancel any time from your account (or Apple ID Subscriptions for app purchases). The cost to watch for is **renewal timing**. Cancelling stops only future charges, and there's no prorated refund for the period you're in. So cancel before the 3-day trial ends, and before an annual renewal date, which bills the full year again.

How do I contact CutAI customer service?

**By email only:** support@usecutai.com. CutAI says there's no phone line and no chat queue, and it usually replies within one business day. The iPhone app's **You tab > Report a problem** goes to the same inbox with your device details attached. For billing issues, write from the email on your CutAI account and include the charge date, amount and what you expected.

What if CutAI ignores my cancellation or refund request?

First, keep a record. Screenshot the cancellation confirmation in the billing portal and keep your emails to **support@usecutai.com**. If you're charged again after cancelling, or get no reply within a few business days, follow up once with the charge details. Website plans are billed through Stripe, so the next step is a **chargeback with your card issuer** for an unauthorised renewal. For App Store purchases, go to Apple at reportaproblem.apple.com, because Apple controls those refunds.

REFUND GUIDE

How to Get a CutAI: AI Video Editor Refund.

Here's what CutAI: AI Video Editor actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against CutAI: AI Video Editor’s own Terms · UK, US, and EU rights covered below

The short answer

This applies to CutAI subscriptions (Starter, Pro, Ultimate) bought on usecutai.com through Stripe. Cancelling stops future charges and you keep access until the paid period ends, but CutAI does not prorate or refund unused time. Refunds are discretionary and meant for exceptional cases, mainly an annual plan billed in full when you expected a monthly charge. Email support@usecutai.com as soon as possible from your account email. CutAI may also restore individual AI edits that failed because of a fault on its side. Subscriptions bought in the iPhone app are refunded only by Apple, under Apple's rules, through reportaproblem.apple.com.

Or let yoink chase the refund.

30 seconds to set up. yoink emails CutAI: AI Video Editor, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What CutAI: AI Video Editor actually says

“payments are non-refundable as a rule . We consider refunds only in exceptional circumstances, for example, a charge you genuinely did not understand you would incur, such as an annual plan billed in full when you expected a monthly charge.”
, verbatim from CutAI: AI Video Editor’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a CutAI: AI Video Editor refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a CutAI: AI Video Editor charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If CutAI: AI Video Editor made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, CutAI: AI Video Editor has ~45 days to defend. Works regardless of where CutAI: AI Video Editor is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with CutAI: AI Video Editor for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any CutAI: AI Video Editor subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail CutAI: AI Video Editor can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If CutAI: AI Video Editor is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@usecutai.com, the route yoink has verified actually gets read for CutAI: AI Video Editor.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi CutAI: AI Video Editor team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for CutAI: AI Video Editor

**Usually not.** CutAI's terms say payments are non-refundable as a rule, and unused time isn't prorated when you cancel. CutAI does consider **exceptional cases**, and the example in its terms is an annual plan billed in full ($159.99, $719.99) when you expected a monthly charge. Email **support@usecutai.com** as soon as possible after the charge, from your account email, and explain what happened. If you paid through the App Store, CutAI can't refund you. Request it from Apple at reportaproblem.apple.com.