I Can't Cancel My CooMeet Subscription and I Don't Want More Charges on My Card

This exact complaint recurs across public complaint boards: users say no cancellation option is visible and the saved card can't be removed either. Treat it as a written-notice problem. Send one email to support@coomeet.com from the address registered on the account, subject **"Cancellation of subscription and withdrawal of recurring payment authority"**, listing your account email, the charge dates and amounts, and the first six and last four digits of the card. Copy support@comewel.com, Comewel Ltd is the payment processor and can cancel the subscription and issue refunds directly. Then ask your bank to block the recurring mandate.

CooMeet keeps auto-renewing my subscription despite cancellation, how can I stop this charge?

First verify the cancellation actually saved: log in, open Personal details and confirm the automatic payment shows as off, and screenshot it. Many "kept charging" cases turn out to be cancellations that never registered. If it is off and charges continue, email support@coomeet.com with the screenshot, your account email and a list of every transaction, and copy support@comewel.com quoting the card's first six and last four digits so they can locate the payments. Ask explicitly for (1) confirmation no further charges will be taken and (2) a refund of every post-cancellation debit. Keep the whole thread.

Will I lose my minutes if I cancel CooMeet?

Paid minutes reportedly don't expire, but they are **frozen** while you have no active Premium Subscription, you can't use them until you subscribe again. That design is what keeps people renewing. If you're leaving for good, don't let the balance sit there: ask for the unspent minutes to be refunded in cash instead, which is generally accepted within about 20 days of purchase, minus taxes and processing fees. Bonus or free minutes that came bundled with a package have no cash value and won't be converted. Ask for the exact deduction in writing before you accept.

What is CL*comewel.com on my bank statement?

That's CooMeet. Comewel Ltd is the authorised payment processor for coomeet.com and uses discreet billing, so the statement shows the processor's descriptor rather than the site name, which is why renewals often go unnoticed for months. Comewel is also a legitimate escalation route: their support desk explicitly handles refund requests, subscription cancellations and unauthorised-transaction reports, and asks for your card's first six and last four digits plus your email to trace the payment. Email support@comewel.com alongside support@coomeet.com so both the merchant and the processor have your cancellation on record.

Can I cancel CooMeet through the App Store or Google Play?

If you subscribed inside the iOS or Android app, yes, and you must. Apple: Settings → your name → Subscriptions → CooMeet → Cancel Subscription. Android: Google Play → profile → Payments & subscriptions → Subscriptions → CooMeet → Cancel. CooMeet cannot cancel a store-billed subscription for you, and deleting the app does not stop the renewal. Refunds for store purchases are handled by Apple or Google, not CooMeet, and Apple Community threads show CooMeet-related refund requests being declined, so cancel before the renewal rather than relying on a refund afterwards. Web sign-ups cancel in account settings.

What if CooMeet ignores my cancellation email?

Assume silence is likely, unanswered support and bounced contact attempts appear constantly in CooMeet complaints. Build a paper trail that works without them: one dated email to support@coomeet.com, a copy to support@comewel.com, and screenshots of the account state. If nothing lands within 14 days, instruct your bank or card issuer to block the recurring mandate and dispute the charges taken after your cancellation date, attaching the unanswered email as proof of notice. Public complaint boards are also a pressure lever, several users report movement only after a formal complaint or bank dispute.

Why am I still being charged after cancelling CooMeet?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my CooMeet account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel CooMeet's Hidden Auto-Renewal.

Q: Does CooMeet charge a cancellation fee?

No cancellation fee is documented, but refunds are not paid in full either. Where a refund of unspent minutes is granted, taxes and processing fees are deducted, and at least one user outside the US reported roughly £5 lost to a transaction/exchange fee on an otherwise full refund. That deduction is disclosed at the point you apply. There is also no partial refund of the subscription fee itself: cancelling stops the next charge but the current period runs to its end. Ask for the net figure in writing before accepting the offer.

Q: Does CooMeet charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel CooMeet and what to expect.

Last verified 3 days ago · data refreshes daily · sources: homepage, terms, terms, page-emails, web-search

The fastest way

Cancel CooMeet inside your account: profile photo (top right) → gear icon → "Personal details" → three dots → cancel the automatic payment. There is no phone line. If the toggle is missing, email support@coomeet.com with subject "Cancel subscription and refund request, [account email]" and copy the processor, support@comewel.com. Replies typically take several days.

Or let yoink do it for you.

30 seconds. AI emails CooMeet, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@coomeet.com, the standard route for CooMeet.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi CooMeet team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

CooMeet plans you can cancel

Trial Premium (1 day)
Cheap entry package that users repeatedly report converting into recurring billing; complaint sites describe $1.99 charges continuing months after sign-up, so switch off automatic payment the same day you buy it.
$1.99/mo
Premium 1 month
Recurring monthly charge; access runs to the end of the paid period after you cancel, and the subscription fee itself is not pro-rated.
$9.99/mo
Premium 3 months
Billed as a single up-front amount (~26.99 USD) that renews; some listings quote 7.99 USD/month, so check the exact figure on your receipt before quoting it in a refund request.
$8.99/mo
Premium 12 months
Longest lock-in and the largest single charge; auto-renews unless automatic payment is switched off before the anniversary date.
$4.99/mo
Minutes packages (pay-per-minute)
One-off, non-recurring top-ups (reported around 0.50 USD per minute, with bundles such as 10 minutes for $5, 60 for $25, 360 for $100). Nothing to cancel, but the card stays on file for further purchases.

What happens to what you’ve already paid

Two different charge types exist and they are refunded differently. Premium Subscription fees (1-day $1.99, 1-month $9.99, 3-month, 12-month) are not pro-rated when you cancel, access simply runs to the end of the paid period; what is refundable is the cash value of unspent minutes, reported as claimable within about 20 days of purchase and paid out minus taxes and processing fees, with bonus/free minutes excluded entirely. One-off minutes packages and accidental in-app top-ups are handled case by case by the payment processor Comewel Ltd (bank statements show a comewel descriptor), which asks for the first six and last four digits of the card plus your account email. Users report refund assessment taking around 10 business days and the money landing weeks later, sometimes with a small cross-currency fee deducted. Purchases made through the App Store or Google Play are refunded by Apple or Google, not by CooMeet.

“Your card information is required to find your payment, cancel your subscription or make a refund.”
, CooMeet terms

20-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated CooMeet refund guide , same data, but framed around the policy + escalation paths.

Does CooMeet charge a cancellation fee?

CooMeet’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling CooMeet

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting or removing your saved card to kill the subscription, Users report the card-removal option is no longer available and that billing continued after the card was detached, one complainant said it used to auto-cancel recurring payment but no longer does.
✕ Closing or deleting your CooMeet account and assuming billing stops, Multiple complaints describe charges (including repeated $1.99 and multi-charge batches) still hitting the card after the account was closed or the app deleted.
✕ Uninstalling the mobile app, For App Store/Google Play purchases the subscription lives with the store, not the app; removing the app leaves the renewal intact.
✕ Waiting for a support reply through the in-app Messages tab alone, Complaint threads repeatedly describe unanswered support, unreachable contact addresses and refund requests declined without reasoning, a paper-trail email plus the processor is the workaround.
✕ Asking CooMeet to refund an App Store charge, Apple Support Community threads show CooMeet-related refunds being routed to (and declined by) Apple; the store owns billing for in-app purchases.
✕ Requesting a refund on minutes you have already used, The refund model is based on unspent minutes only; consumed minutes and bonus/free minutes are excluded from any payout.

Cancelled CooMeet but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from CooMeet, treat it as not cancelled. Email support@coomeet.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on CooMeet’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if CooMeet charges again.

How CooMeet will try to keep you

CooMeet may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “The cancel control is buried: profile photo → gear icon → Personal details → three dots → cancel automatic payment. Many users report they simply cannot find any cancellation option.”
You say: Follow the exact menu chain from CooMeet's own FAQ and screenshot the resulting state. If no cancel option appears on your account, that screenshot is your evidence, email support@coomeet.com and support@comewel.com the same day stating you are withdrawing consent to further recurring payments.
They’ll say: “Card details cannot be removed from the account, keeping the payment mandate alive.”
You say: Don't rely on card deletion. Send a written cancellation to the merchant and the processor, then instruct your bank or card issuer to block further recurring payments from the CooMeet/Comewel descriptor.
They’ll say: “Discreet billing, charges appear as a comewel descriptor rather than CooMeet, so renewals go unnoticed for months.”
You say: Search your statement for the comewel descriptor as well as CooMeet, list every date and amount in one email, and demand a single consolidated refund rather than opening a ticket per charge.
They’ll say: “Chargeback deterrence, the processor warns that chargebacks are investigated and may get you blacklisted, pushing users to accept slow internal refunds instead.”
You say: Give the merchant one clear written deadline (14 days) to refund. If it lapses, a chargeback or card dispute is your statutory route; a blacklist from a video-chat processor is not a legal consequence and shouldn't stop a legitimate unauthorised-transaction claim.
They’ll say: “Refund processing delays, reports of roughly 10 business days to assess, then up to 20 more days to pay, with a currency/transaction fee deducted for non-US cards.”
You say: Ask for a written confirmation of the refund amount, the deduction and the expected date at the point of approval, then diarise the deadline. If the money misses it, escalate with that written promise attached.
They’ll say: “Minutes are frozen rather than refunded, paid minutes don't expire but are unusable without an active Premium Subscription, nudging you to renew instead of cancel.”
You say: Frozen minutes are not a reason to keep paying. State that you want the unspent minutes converted to a cash refund under the unspent-minutes rule and that you will not be renewing to 'unlock' credit you already paid for.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires CooMeet to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; CooMeet has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of CooMeet’s own policy.
Consumer Rights Act 2015
Services must be as described.
If CooMeet’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. CooMeet must honour it regardless of where they’re headquartered.

Delete your CooMeet account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in CooMeet’s account settings, email support@coomeet.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling CooMeet

This is CooMeet's own FAQ wording, and their answer is the menu chain: open your account, click your **profile photo** in the upper-right corner, click the **gear icon** at the bottom of the screen, go to **Personal details**, then click the **three dots on the right** and cancel the automatic payment. Do it well before your renewal date, access continues to the end of the paid period either way, and the subscription fee itself is not pro-rated. Screenshot the confirmed state; if no cancel control appears (a very common complaint), email support@coomeet.com and the processor at support@comewel.com immediately.

Money-back questions (windows, pro-rata, chargebacks) are covered in the CooMeet refund guide. Need a human for something else entirely? The CooMeet contact guide lists every channel that actually answers.