I Can't Cancel My CooMeet Subscription and I Don't Want More Charges on My Card

This exact complaint recurs across public complaint boards: users say no cancellation option is visible and the saved card can't be removed either. Treat it as a written-notice problem. Send one email to support@coomeet.com from the address registered on the account, subject **"Cancellation of subscription and withdrawal of recurring payment authority"**, listing your account email, the charge dates and amounts, and the first six and last four digits of the card. Copy support@comewel.com, Comewel Ltd is the payment processor and can cancel the subscription and issue refunds directly. Then ask your bank to block the recurring mandate.

CooMeet keeps auto-renewing my subscription despite cancellation, how can I stop this charge?

First verify the cancellation actually saved: log in, open Personal details and confirm the automatic payment shows as off, and screenshot it. Many "kept charging" cases turn out to be cancellations that never registered. If it is off and charges continue, email support@coomeet.com with the screenshot, your account email and a list of every transaction, and copy support@comewel.com quoting the card's first six and last four digits so they can locate the payments. Ask explicitly for (1) confirmation no further charges will be taken and (2) a refund of every post-cancellation debit. Keep the whole thread.

I accidentally bought a CooMeet package, how can I get a refund?

Accidental minutes purchases are the most-reported CooMeet charge problem, mistaken taps on 10/60/360-minute bundles ($5/$25/$100) and duplicate debits. Act the same day: the refundable amount is based on **unspent** minutes, so every minute you use shrinks the payout. Email support@coomeet.com and support@comewel.com with the transaction date, amount, your account email and card first-six/last-four, and say the purchase was unintended and the minutes are unused. Note that some published policies exclude "user error" purchases, so also frame it as an unauthorised or duplicate transaction if you were charged more than once.

CooMeet charged me without permission, won't issue a refund; how can I get my money back?

Gather the evidence first: statement lines (they show a comewel descriptor, not CooMeet), your cancellation screenshot and any support replies. Send one consolidated demand to support@coomeet.com and support@comewel.com giving a 14-day deadline. If that lapses, dispute the payments with your bank or card issuer as unauthorised recurring transactions, several users report the bank route is what finally stopped the debits. The processor warns that chargebacks are investigated and may lead to a blacklist with them; that is a commercial threat, not a legal barrier to a genuine unauthorised-charge claim.

Will I lose my minutes if I cancel CooMeet?

Paid minutes reportedly don't expire, but they are **frozen** while you have no active Premium Subscription, you can't use them until you subscribe again. That design is what keeps people renewing. If you're leaving for good, don't let the balance sit there: ask for the unspent minutes to be refunded in cash instead, which is generally accepted within about 20 days of purchase, minus taxes and processing fees. Bonus or free minutes that came bundled with a package have no cash value and won't be converted. Ask for the exact deduction in writing before you accept.

What is CL*comewel.com on my bank statement?

That's CooMeet. Comewel Ltd is the authorised payment processor for coomeet.com and uses discreet billing, so the statement shows the processor's descriptor rather than the site name, which is why renewals often go unnoticed for months. Comewel is also a legitimate escalation route: their support desk explicitly handles refund requests, subscription cancellations and unauthorised-transaction reports, and asks for your card's first six and last four digits plus your email to trace the payment. Email support@comewel.com alongside support@coomeet.com so both the merchant and the processor have your cancellation on record.

Can I cancel CooMeet through the App Store or Google Play?

If you subscribed inside the iOS or Android app, yes, and you must. Apple: Settings → your name → Subscriptions → CooMeet → Cancel Subscription. Android: Google Play → profile → Payments & subscriptions → Subscriptions → CooMeet → Cancel. CooMeet cannot cancel a store-billed subscription for you, and deleting the app does not stop the renewal. Refunds for store purchases are handled by Apple or Google, not CooMeet, and Apple Community threads show CooMeet-related refund requests being declined, so cancel before the renewal rather than relying on a refund afterwards. Web sign-ups cancel in account settings.

Does CooMeet charge a cancellation fee?

No cancellation fee is documented, but refunds are not paid in full either. Where a refund of unspent minutes is granted, taxes and processing fees are deducted, and at least one user outside the US reported roughly £5 lost to a transaction/exchange fee on an otherwise full refund. That deduction is disclosed at the point you apply. There is also no partial refund of the subscription fee itself: cancelling stops the next charge but the current period runs to its end. Ask for the net figure in writing before accepting the offer.

What if CooMeet ignores my cancellation email?

Assume silence is likely, unanswered support and bounced contact attempts appear constantly in CooMeet complaints. Build a paper trail that works without them: one dated email to support@coomeet.com, a copy to support@comewel.com, and screenshots of the account state. If nothing lands within 14 days, instruct your bank or card issuer to block the recurring mandate and dispute the charges taken after your cancellation date, attaching the unanswered email as proof of notice. Public complaint boards are also a pressure lever, several users report movement only after a formal complaint or bank dispute.

Can I pause CooMeet instead of cancelling?

There's no documented pause or downgrade option. The structure is binary: you either hold an active Premium Subscription or you don't, and unspent minutes stay frozen in the account while you don't. In practice, letting the subscription lapse is the closest thing to a pause, your paid minutes reportedly survive and become usable again if you resubscribe later. If you're stepping away for more than a month, cancel the automatic payment rather than paying to keep a balance alive, and consider claiming the unspent minutes as a refund while you're still inside the roughly 20-day window.

REFUND GUIDE

How to Get a CooMeet Refund on Unused Minutes.

Inside 20 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for CooMeet.

Last verified 3 days ago against CooMeet’s own Terms · UK, US, and EU rights covered below

The short answer

Two different charge types exist and they are refunded differently. Premium Subscription fees (1-day $1.99, 1-month $9.99, 3-month, 12-month) are not pro-rated when you cancel, access simply runs to the end of the paid period; what is refundable is the cash value of unspent minutes, reported as claimable within about 20 days of purchase and paid out minus taxes and processing fees, with bonus/free minutes excluded entirely. One-off minutes packages and accidental in-app top-ups are handled case by case by the payment processor Comewel Ltd (bank statements show a comewel descriptor), which asks for the first six and last four digits of the card plus your account email. Users report refund assessment taking around 10 business days and the money landing weeks later, sometimes with a small cross-currency fee deducted. Purchases made through the App Store or Google Play are refunded by Apple or Google, not by CooMeet.

Or let yoink chase the refund.

30 seconds to set up. yoink emails CooMeet, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What CooMeet actually says

“Your card information is required to find your payment, cancel your subscription or make a refund.”
, verbatim from CooMeet’s terms

20-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a CooMeet refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note CooMeet’s own policy works on a 20-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a CooMeet charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If CooMeet made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, CooMeet has ~45 days to defend. Works regardless of where CooMeet is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any CooMeet subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail CooMeet can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If CooMeet is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@coomeet.com, the route yoink has verified actually gets read for CooMeet.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi CooMeet team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for CooMeet

This is CooMeet's own FAQ wording, and their answer is the menu chain: open your account, click your **profile photo** in the upper-right corner, click the **gear icon** at the bottom of the screen, go to **Personal details**, then click the **three dots on the right** and cancel the automatic payment. Do it well before your renewal date, access continues to the end of the paid period either way, and the subscription fee itself is not pro-rated. Screenshot the confirmed state; if no cancel control appears (a very common complaint), email support@coomeet.com and the processor at support@comewel.com immediately.