How to Cancel CityClub.

Every way to cancel CityClub

• Phone (fastest): Call +52 81 1515 2489 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
• Email: CityClub doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Order cancellations only work before dispatch, once shipped it becomes a return, and returns are refused after 15 calendar days from delivery (7 days for Apple and mobile phones). Membership runs 12 months and PREMIA's validity is unified with the classic membership's expiry, so it never extends your term.

The email that backs it up

CityClub won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   serviciocityclub@soriana.com, the standard route for CityClub.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi CityClub team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

CityClub plans you can cancel

• Membresía Clásica

  Annual member card bought or renewed in club or online; no self-service cancel flow is published, cancellations and order cancellations both route to the member centre on 81 1515 2489.

  MXN 300.00/yr
• Membresía PREMIA

  PREMIA is an add-on benefit tier valid a maximum of 12 months and its validity is unified with the classic membership's expiry date, so buying it mid-term does not extend your card.

  MXN 600.00/yr
• 2ª membresía adicional

  Add-on card attached to the titular membership; removing it is handled at the membership desk, not online.

  MXN 50.00/yr

What happens to what you’ve already paid

Two different things are being refunded here, so don't mix them up. ONLINE ORDERS from cityclub.com.mx: if the order hasn't shipped you ask for a cancellation by phone with your order number; once it's delivered it becomes a return, and returns are refused after 15 calendar days (7 days for Apple and mobile phones), with the money going back to the original payment method, cash and debit purchases are credited to your membership card instead, and card refunds can take up to 30 business days to appear. IN-CLUB MERCHANDISE: the standard in-club guarantee is 7 days, extended free to 30 days for PREMIA members on white goods and technology from $5,000, and Members Choice own-brand items carry a 60-day money-back promise on presentation of the ticket. The MEMBERSHIP FEE itself ($300 Clásica / $600 PREMIA) has no published refund window or pro-rata clause, that one is negotiated with the member centre, not claimed as of right.

“IMPORTANTE: No se aceptan devolcuiones despues de 15 días naturales a partir de la fecha en que recibiste los artículos de tu compra. Aplícan 7 días para el caso de la marca Apple y la categoría telefonía celular.”

, CityClub terms

Asking specifically for money back, not just a cancellation? See the dedicated CityClub refund guide , same data, but framed around the policy + escalation paths.

Does CityClub charge a cancellation fee?

We found no cancellation fee in CityClub’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling CityClub

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Returning or exchanging a cityclub.com.mx order at a City Club branch, The terms state physical stores cannot process deliveries, cancellations or returns for products bought on Cityclub.com.mx, and the returns page repeats that no returns or physical exchanges are accepted at City Club branches or other company formats.
• ✕ Cancelling an online order after it has already been dispatched, The cancellations page says a cancellation only exists while the order has not been shipped; once dispatched you must wait for it to arrive and file a return instead.
• ✕ Emailing to cancel an order or membership, Every official route, terms, cancellations page and FAQ, points to the member centre on 8115152489 (phone or WhatsApp) with your order number; no email cancellation path is published.
• ✕ Returning after the deadline and expecting City Club to handle it, Once the 15-day (or 30-day warranty) window lapses, the terms push you to the manufacturer's warranty sheet inside the packaging instead of City Club.
• ✕ Refunding gift cards, pre-sale purchases or excluded categories, Activated gift cards are explicitly non-returnable and non-refundable; pre-sale purchases accept no cancellations, changes or returns; and health & beauty, underwear, CDs, magazines, books, batteries and wines & spirits are excluded from returns.
• ✕ Disputing a charge with the retailer more than 180 days later, The terms cap charge claims at 180 calendar days from purchase, after which you are told to pursue the issuing bank rather than the retailer.

Cancelled CityClub but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from CityClub, treat it as not cancelled. Email serviciocityclub@soriana.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on CityClub’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if CityClub charges again.

How CityClub will try to keep you

CityClub may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Refund pushed onto the membership card instead of back to your money, cash and debit purchases are credited to the membership rather than returned.”

  You say: Say plainly: 'Solicito el reembolso al método de pago original, no saldo en membresía.' Store credit only works if you intend to keep shopping there; if you're leaving, insist on the original payment method and quote the order number and payment date.

• They’ll say: “Renewal desk upsell, you're offered the PREMIA upgrade or a coupon booklet at the moment you try to lapse or cancel.”

  You say: PREMIA's validity is unified with your existing card's expiry, so it does not buy you extra months. If you're cancelling, decline and ask them to note in your file that no renewal is authorised for the next cycle.

• They’ll say: “Deflection to the manufacturer's warranty once the 15-day return window has passed.”

  You say: If the fault existed on delivery, say so in writing within the window: the terms give you 30 calendar days from delivery to report a malfunction to the contact centre. Log the date you first reported it, that date, not the date they reply, is what counts.

• They’ll say: “Long refund clock, you're told to wait 'up to 30 business days' for the money to reappear.”

  You say: Get the authorisation folio (folio de autorización) and the date the refund was issued in writing. If the 30 business days pass with nothing, that folio is what turns a bank chargeback into a two-day case rather than an argument.

• They’ll say: “Order cancellation handled only by voice call, leaving no paper trail.”

  You say: Use the WhatsApp line on the same number so the conversation is written and timestamped, then send a short confirmation email to serviciocityclub@soriana.com repeating the folio, the date and what was agreed.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your CityClub account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in CityClub’s account settings, email serviciocityclub@soriana.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling CityClub

Money-back questions (windows, pro-rata, chargebacks) are covered in the CityClub refund guide. Need a human for something else entirely? The CityClub contact guide lists every channel that actually answers.

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