Is the City Club membership fee refundable if I cancel?

City Club publishes no refund window or pro-rata rule for the membership fee itself, the documented refund policy covers merchandise and online orders. Clásica is $300 and PREMIA $600 for 12 months, so a mid-term cancellation is a discretionary goodwill request, not a right. Make it early, in writing, and be concrete: state the purchase date, the amount, that you have made no purchases since, and ask for a pro-rata or full refund. Unused-and-recently-bought is the version of this that gets approved.

Does City Club membership auto-renew?

City Club's membership is an annual card that you renew yourself, the FAQ tells members to renew at their preferred club, and PREMIA has to be re-applied after its 12-month term. There's no documented recurring card charge on the standard membership. The risk is different here: if you stored a card for online orders, check your account's saved payment methods, and if you accepted 'Pago sin CVV', be aware future charges won't ask you to confirm the CVV. Remove the card if you're leaving.

Can I cancel my City Club order by email or WhatsApp?

WhatsApp yes, email no, at least not officially. The FAQ repeatedly points members to WhatsApp on **81 1515 2489** for order status, damaged or incomplete deliveries, missing electronic money and invoice corrections. Cancellations themselves are documented as a phone call to the same number. Email isn't a published cancellation channel, but **serviciocityclub@soriana.com** is still worth copying: it creates the timestamped record that phone calls don't, which matters if the refund later goes missing.

What can't I return to City Club?

The exclusion list is long: health and beauty, underwear, CDs, magazines, books, electric batteries, and wines and spirits. Clearance and liquidation-priced items are out. So are products with broken security seals, out of original packaging, or that third parties have opened, repaired or modified. Activated gift cards are non-returnable and non-refundable because they count as a payment method, not a product. Pre-sale purchases accept no cancellations, changes or returns at all. Combo and multi-buy promotions have to be returned in full, not piecemeal.

What if City Club ignores my cancellation or refund request?

Escalate in layers. First, re-send in writing to **serviciocityclub@soriana.com** with the folio, order number and dates, and copy the parent group's customer line, City Club is owned by Organización Soriana. Second, if the retailer stalls, go to your card issuer: City Club's own terms cap charge claims at **180 calendar days** from purchase, after which they tell you to deal with the bank directly, so don't sit on it. Third, a formal consumer complaint to the national consumer authority typically unblocks stalled retail refunds faster than another call.

Can I downgrade from PREMIA to the Clásica membership instead of cancelling?

There's no published downgrade flow, but there is a natural one: PREMIA is an add-on benefit with a maximum 12-month validity that has to be actively renewed, and its expiry is unified with your classic membership's cut-off date. So simply declining the PREMIA renewal at the desk drops you back to Clásica at $300 without any cancellation call. Worth doing the maths first, PREMIA's 2% electronic money is capped at $10,000 over 12 months and doesn't apply to online purchases, airtime, cigarettes or bill payments.

Will I lose my electronic money (dinero electrónico) if I cancel?

Almost certainly, so spend it before you cancel. The balance is non-transferable and can only be redeemed by the member it was credited to (the titular or the first active additional cardholder), and PREMIA benefits are explicitly valid only for a current, active member. You don't need to wait a year to use it, it counts as cash on your very next purchase. Check the balance at an in-club price checker or with a checkout colleague, run it down to zero, then cancel.

¿Puedo cancelar una compra a meses sin intereses?

Yes. City Club's FAQ says that if you return or cancel a purchase made on interest-free monthly instalments (MSI), they process the refund for the **full amount** back to the same payment method you paid with. Your bank then unwinds the instalment plan on its own timetable, which is usually a statement cycle or two behind the retailer, so the plan may still show on your next statement. Keep the refund folio until the instalments actually disappear from your account.

REFUND GUIDE

How to Get a CityClub Refund.

Inside 15 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for CityClub.

Last verified 11 days ago against CityClub’s own Terms · UK, US, and EU rights covered below

The short answer

Two different things are being refunded here, so don't mix them up. ONLINE ORDERS from cityclub.com.mx: if the order hasn't shipped you ask for a cancellation by phone with your order number; once it's delivered it becomes a return, and returns are refused after 15 calendar days (7 days for Apple and mobile phones), with the money going back to the original payment method, cash and debit purchases are credited to your membership card instead, and card refunds can take up to 30 business days to appear. IN-CLUB MERCHANDISE: the standard in-club guarantee is 7 days, extended free to 30 days for PREMIA members on white goods and technology from $5,000, and Members Choice own-brand items carry a 60-day money-back promise on presentation of the ticket. The MEMBERSHIP FEE itself ($300 Clásica / $600 PREMIA) has no published refund window or pro-rata clause, that one is negotiated with the member centre, not claimed as of right.

Or let yoink chase the refund.

30 seconds to set up. yoink emails CityClub, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What CityClub actually says

“IMPORTANTE: No se aceptan devolcuiones despues de 15 días naturales a partir de la fecha en que recibiste los artículos de tu compra. Aplícan 7 días para el caso de la marca Apple y la categoría telefonía celular.”
, verbatim from CityClub’s terms

15-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a CityClub refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note CityClub’s own policy works on a 15-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, CityClub has ~45 days to defend. Works regardless of where CityClub is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a CityClub charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail CityClub can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If CityClub is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use serviciocityclub@soriana.com, the route yoink has verified actually gets read for CityClub.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi CityClub team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for CityClub

Once City Club has applied the refund, their FAQ says to allow up to **30 business days** for it to show, depending on your issuing bank. Cash and debit-card purchases are refunded onto your membership as electronic money; credit-card purchases go back to the same card. Ask for the authorisation folio when the refund is approved. If nothing has landed after 30 business days, that folio plus the original order number is exactly what a bank dispute needs.