Can I get a refund on my consultation fee?

The terms state: *"Refunds or cancellations will be considered in line with the clinic's reasonable terms, which are standard for private healthcare providers."* There's no published fixed window. In practice, if you cancel with reasonable notice (24–48h+), consultation fees are typically refundable. If you attended the consultation, the fee is usually non-refundable but may be credited toward a procedure booked within a reasonable window. Email info@citydermatologyclinic.com to request.

Is there a cancellation fee?

City Dermatology Clinic doesn't publish a specific cancellation fee on its website or terms. Private London clinics typically charge or withhold a deposit for late cancellations (usually less than 24–48 hours' notice) or no-shows. To avoid a fee, cancel in writing to info@citydermatologyclinic.com at least two working days before your appointment. Ask the clinic to confirm the cancellation and any refund amount in the same email thread.

How do I reschedule instead of cancelling?

Rescheduling is usually the fastest way to preserve your deposit. Call 0208 050 5981 during opening hours (Mon–Fri 8am–8pm, Sat 9am–7pm, Sun 11am–6pm) or email info@citydermatologyclinic.com with your name, current appointment, and two or three preferred new dates. Same-day and next-day appointments are often available across the Harley Street and Queen Street clinics.

What if I'm not happy with my procedure result?

Reviews mention the clinic offers **follow-up and corrections within 3 months at no extra charge** for procedures like mole and cyst removal. Contact the clinic first and ask for a review appointment with the treating doctor. If you still want a partial refund rather than further treatment, put the request in writing to info@citydermatologyclinic.com and cite the UK Consumer Rights Act 2015 (services performed with reasonable care and skill).

Can I cancel a pre-paid procedure and get my deposit back?

The published terms only say refunds are 'considered in line with the clinic's reasonable terms'. There's no fixed forfeit rule stated. In practice, if you cancel a booked procedure with several days' notice, deposits are usually refunded minus any admin fee. Late cancellations (under 24–48 hours) may forfeit part or all of the deposit. Always request the refund in writing so you have a paper trail for a Section 75 claim if needed.

What if City Dermatology Clinic ignores my cancellation email?

First, resend to info@citydermatologyclinic.com with 'Second request — appointment cancellation' in the subject and call 0208 050 5981 to confirm receipt. If there's still no response within 7–10 days and you paid by credit card, you can raise a **Section 75** claim with your card issuer for amounts over £100, or a **chargeback** for debit-card payments. UK patients can also complain via the Independent Sector Complaints Adjudication Service (ISCAS) or the CQC for regulated care.

Can I cancel via the website or do I have to phone?

There's no self-service cancellation portal on citydermatologyclinic.com. You must either email **info@citydermatologyclinic.com** or call **0208 050 5981**. Email is preferable because it creates a written record with a timestamp — essential if you later need to prove the cancellation date for a refund or chargeback. The website contact form works too, but keep a screenshot of your submission.

How much notice do I need to give to cancel?

The clinic doesn't publish a specific notice period. Industry standard for private London dermatology and cosmetic clinics is **at least 24–48 hours' notice** to avoid losing a deposit. For surgical procedures like blepharoplasty or split earlobe repair (£595–£995), give as much notice as possible — the clinic will have blocked out theatre time. Confirm the exact requirement in your booking confirmation email.

Will I be charged if I don't show up?

No-shows at private London clinics typically forfeit their deposit or full consultation fee. City Dermatology Clinic's terms don't spell out a no-show fee, but they do reserve the right to cancel bookings and, by industry standard, to charge for missed appointments. Always cancel formally in writing rather than not attending — even a same-day cancellation email is treated more favourably than a silent no-show.

Can I get a refund if my health insurance didn't pre-authorise the treatment?

The pricing page notes ophthalmologist and consultant dermatologist consultations are **"Self-pay only, unless your health insurance has given you pre-authorisation."** If you paid out of pocket expecting reimbursement and your insurer later declined, that's between you and the insurer — the clinic won't automatically refund. Ask the clinic to reissue an itemised invoice with treatment codes so you can appeal with your insurer.

UNRATED TO CANCEL

How to Cancel City Dermatology Clinic Appointment.

City Dermatology Clinic typically charges £50 (one-off). Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 5 sources cited

The fastest way

To cancel or reschedule a City Dermatology Clinic appointment, email info@citydermatologyclinic.com or call 0208 050 5981 during clinic hours (Mon–Fri 8am–8pm). Use subject 'Appointment Cancellation + Refund Request — [your name, date]'. Refunds of deposits/consultation fees are handled case-by-case under the clinic's private-healthcare terms; expect a reply within 1–2 working days.

£50 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails City Dermatology Clinic, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
info@citydermatologyclinic.com — yoink-verified working email for City Dermatology Clinic (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi City Dermatology Clinic team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

City Dermatology Clinic plans you can cancel

Doctor Consultation
One-off fee, not a subscription. Cancel by contacting the clinic before your appointment.
£100.00/mo
Consultation (16–17)
One-off fee. Prices differ for minors.
£150.00/mo
Consultation (under 16)
One-off fee for paediatric consult.
£250.00/mo
Consultant Dermatologist Initial Consultation
Self-pay unless health insurance pre-authorised. Follow-up £250 within one year.
£275.00/mo
Cyst Removal
Procedure fee; cancel/reschedule by contacting clinic before appointment.
£295.00/mo
Mole Removal — Shave (first mole)
One-off procedure fee.
£275.00/mo
Excision Mole on Face (Cosmetic Plastic Surgeon)
Higher-fee surgical procedure; deposit may be required.
£395.00/mo
Skin Tag Removal
One-off procedure fee; additional tags £50 each.
£195.00/mo
Full Body Mole Check
One-off diagnostic appointment.
£250.00/mo

City Dermatology Clinic’s refund policy

City Dermatology Clinic does not publish a specific refund window or fixed policy — its terms only say refunds are considered case-by-case in line with 'reasonable terms standard for private healthcare providers'. In practice, deposits and consultation fees are usually refundable if you cancel with reasonable notice (typically 24–48 hours before your appointment), while procedures already performed are not refundable. You must contact the clinic directly to request a refund.

“Payments made through the site are subject to our payment and refund policies. Refunds or cancellations will be considered in line with the clinic's reasonable terms, which are standard for private healthcare providers. For further details, please contact us directly.”
— City Dermatology Clinic terms

Asking specifically for money back, not just a cancellation? See the dedicated City Dermatology Clinic refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling City Dermatology Clinic

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via a third-party app or subscription manager — City Dermatology Clinic isn't a subscription service — bookings are individual appointments, so app-store or bank blocks don't apply.
✕ Silently not showing up (no-show) — The clinic reserves the right to charge for missed appointments and you may forfeit any deposit; always email or call to formally cancel.
✕ Claiming a refund after the procedure has been performed — Private-healthcare terms treat completed procedures as delivered services; refunds for outcome dissatisfaction are not standard — the clinic offers free follow-up/corrections within 3 months instead.
✕ Chargeback without first contacting the clinic — The terms require you to contact the clinic directly for refund requests; skipping that step usually causes the card issuer to reject the chargeback.

How City Dermatology Clinic will try to keep you

City Dermatology Clinic may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to reschedule instead of cancelling to preserve the deposit”
You say: Thank you — I don't need to reschedule. Please cancel the appointment and refund any deposit or pre-paid consultation fee to the original card, in line with your standard private-healthcare refund terms.
They’ll say: “Point to the free follow-up/corrections within 3 months when a patient is unhappy with a result”
You say: I appreciate the included 3-month follow-up, but I'm requesting a partial refund rather than further treatment. Please confirm what portion of the fee can be returned under your reasonable refund terms.
They’ll say: “Cite 'standard private healthcare' terms to deflect a full refund”
You say: Your published terms say refunds are considered on reasonable terms. Under the UK Consumer Rights Act 2015, services must be performed with reasonable care and skill — please treat this as a formal request for a refund of £[amount] within 14 days.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires City Dermatology Clinic to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires City Dermatology Clinic to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of City Dermatology Clinic’s own policy.
Consumer Rights Act 2015
Services must be as described.
If City Dermatology Clinic’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. City Dermatology Clinic must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when City Dermatology Clinic’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; City Dermatology Clinic has ~45 days to defend.

Common questions about cancelling City Dermatology Clinic

Email **info@citydermatologyclinic.com** or call **0208 050 5981** as soon as you know you can't attend. Include your full name, appointment date/time, and the clinic location (Harley Street or Queen Street). Give at least 24–48 hours' notice to protect any deposit. The clinic's terms don't publish a fixed cancellation fee — refunds are handled case-by-case under its standard private-healthcare terms, so a written email trail is important.