Is there a cancellation fee?

City Dermatology Clinic doesn't publish a specific cancellation fee on its website or terms. Private London clinics typically charge or withhold a deposit for late cancellations (usually less than 24 to 48 hours' notice) or no-shows. To avoid a fee, cancel in writing to info@citydermatologyclinic.com at least two working days before your appointment. Ask the clinic to confirm the cancellation and any refund amount in the same email thread.

How do I reschedule instead of cancelling?

Rescheduling is usually the fastest way to preserve your deposit. Call 0208 050 5981 during opening hours (Mon, Fri 8am, 8pm, Sat 9am, 7pm, Sun 11am, 6pm) or email info@citydermatologyclinic.com with your name, current appointment, and two or three preferred new dates. Same-day and next-day appointments are often available across the Harley Street and Queen Street clinics.

What if I'm not happy with my procedure result?

Reviews mention the clinic offers **follow-up and corrections within 3 months at no extra charge** for procedures like mole and cyst removal. Contact the clinic first and ask for a review appointment with the treating doctor. If you still want a partial refund rather than further treatment, put the request in writing to info@citydermatologyclinic.com and cite the UK Consumer Rights Act 2015 (services performed with reasonable care and skill).

Can I cancel a pre-paid procedure and get my deposit back?

The published terms only say refunds are 'considered in line with the clinic's reasonable terms'. There's no fixed forfeit rule stated. In practice, if you cancel a booked procedure with several days' notice, deposits are usually refunded minus any admin fee. Late cancellations (under 24 to 48 hours) may forfeit part or all of the deposit. Always request the refund in writing so you have a paper trail for a Section 75 claim if needed.

What if City Dermatology Clinic ignores my cancellation email?

First, resend to info@citydermatologyclinic.com with 'Second request, appointment cancellation' in the subject and call 0208 050 5981 to confirm receipt. If there's still no response within 7 to 10 days and you paid by credit card, you can raise a **Section 75** claim with your card issuer for amounts over £100, or a **chargeback** for debit-card payments. UK patients can also complain via the Independent Sector Complaints Adjudication Service (ISCAS) or the CQC for regulated care.

Can I cancel via the website or do I have to phone?

There's no self-service cancellation portal on citydermatologyclinic.com. You must either email **info@citydermatologyclinic.com** or call **0208 050 5981**. Email is preferable because it creates a written record with a timestamp, essential if you later need to prove the cancellation date for a refund or chargeback. The website contact form works too, but keep a screenshot of your submission.

How much notice do I need to give to cancel?

The clinic doesn't publish a specific notice period. Industry standard for private London dermatology and cosmetic clinics is **at least 24 to 48 hours' notice** to avoid losing a deposit. For surgical procedures like blepharoplasty or split earlobe repair (£595, £995), give as much notice as possible, the clinic will have blocked out theatre time. Confirm the exact requirement in your booking confirmation email.

Why am I still being charged after cancelling City Dermatology Clinic?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my City Dermatology Clinic account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel City Dermatology Clinic Appointment.

Q: Does City Dermatology Clinic charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel City Dermatology Clinic and what to expect.

Last verified 20 Jul 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

To cancel or reschedule a City Dermatology Clinic appointment, email info@citydermatologyclinic.com or call 0208 050 5981 during clinic hours (Mon, Fri 8am, 8pm). Use subject 'Appointment Cancellation + Refund Request, [your name, date]'. Refunds of deposits/consultation fees are handled case-by-case under the clinic's private-healthcare terms; expect a reply within 1 to 2 working days.

Or let yoink do it for you.

30 seconds. AI emails City Dermatology Clinic, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
info@citydermatologyclinic.com, yoink-verified working email for City Dermatology Clinic (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi City Dermatology Clinic team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

City Dermatology Clinic plans you can cancel

Doctor Consultation
One-off fee, not a subscription. Cancel by contacting the clinic before your appointment.
£100.00/mo
Consultation (16 to 17)
One-off fee. Prices differ for minors.
£150.00/mo
Consultation (under 16)
One-off fee for paediatric consult.
£250.00/mo
Consultant Dermatologist Initial Consultation
Self-pay unless health insurance pre-authorised. Follow-up £250 within one year.
£275.00/mo
Cyst Removal
Procedure fee; cancel/reschedule by contacting clinic before appointment.
£295.00/mo
Mole Removal, Shave (first mole)
One-off procedure fee.
£275.00/mo
Excision Mole on Face (Cosmetic Plastic Surgeon)
Higher-fee surgical procedure; deposit may be required.
£395.00/mo
Skin Tag Removal
One-off procedure fee; additional tags £50 each.
£195.00/mo
Full Body Mole Check
One-off diagnostic appointment.
£250.00/mo

What happens to what you’ve already paid

City Dermatology Clinic does not publish a specific refund window or fixed policy, its terms only say refunds are considered case-by-case in line with 'reasonable terms standard for private healthcare providers'. In practice, deposits and consultation fees are usually refundable if you cancel with reasonable notice (typically 24 to 48 hours before your appointment), while procedures already performed are not refundable. You must contact the clinic directly to request a refund.

“Payments made through the site are subject to our payment and refund policies. Refunds or cancellations will be considered in line with the clinic's reasonable terms, which are standard for private healthcare providers. For further details, please contact us directly.”
, City Dermatology Clinic terms

Asking specifically for money back, not just a cancellation? See the dedicated City Dermatology Clinic refund guide , same data, but framed around the policy + escalation paths.

Does City Dermatology Clinic charge a cancellation fee?

City Dermatology Clinic’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling City Dermatology Clinic

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via a third-party app or subscription manager, City Dermatology Clinic isn't a subscription service, bookings are individual appointments, so app-store or bank blocks don't apply.
✕ Silently not showing up (no-show), The clinic reserves the right to charge for missed appointments and you may forfeit any deposit; always email or call to formally cancel.
✕ Claiming a refund after the procedure has been performed, Private-healthcare terms treat completed procedures as delivered services; refunds for outcome dissatisfaction are not standard, the clinic offers free follow-up/corrections within 3 months instead.
✕ Chargeback without first contacting the clinic, The terms require you to contact the clinic directly for refund requests; skipping that step usually causes the card issuer to reject the chargeback.

Cancelled City Dermatology Clinic but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from City Dermatology Clinic, treat it as not cancelled. Email info@citydermatologyclinic.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on City Dermatology Clinic’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if City Dermatology Clinic charges again.

How City Dermatology Clinic will try to keep you

City Dermatology Clinic may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to reschedule instead of cancelling to preserve the deposit”
You say: Thank you, I don't need to reschedule. Please cancel the appointment and refund any deposit or pre-paid consultation fee to the original card, in line with your standard private-healthcare refund terms.
They’ll say: “Point to the free follow-up/corrections within 3 months when a patient is unhappy with a result”
You say: I appreciate the included 3-month follow-up, but I'm requesting a partial refund rather than further treatment. Please confirm what portion of the fee can be returned under your reasonable refund terms.
They’ll say: “Cite 'standard private healthcare' terms to deflect a full refund”
You say: Your published terms say refunds are considered on reasonable terms. Under the UK Consumer Rights Act 2015, services must be performed with reasonable care and skill, please treat this as a formal request for a refund of £[amount] within 14 days.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of City Dermatology Clinic’s own policy.
Consumer Rights Act 2015
Services must be as described.
If City Dermatology Clinic’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; City Dermatology Clinic has ~45 days to defend.

Delete your City Dermatology Clinic account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in City Dermatology Clinic’s account settings, email info@citydermatologyclinic.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling City Dermatology Clinic

Email **info@citydermatologyclinic.com** or call **0208 050 5981** as soon as you know you can't attend. Include your full name, appointment date/time, and the clinic location (Harley Street or Queen Street). Give at least 24 to 48 hours' notice to protect any deposit. The clinic's terms don't publish a fixed cancellation fee, refunds are handled case-by-case under its standard private-healthcare terms, so a written email trail is important.

Money-back questions (windows, pro-rata, chargebacks) are covered in the City Dermatology Clinic refund guide. Need a human for something else entirely? The City Dermatology Clinic contact guide lists every channel that actually answers.