Can I get a refund on my consultation fee?

The terms state: *"Refunds or cancellations will be considered in line with the clinic's reasonable terms, which are standard for private healthcare providers."* There's no published fixed window. In practice, if you cancel with reasonable notice (24 to 48h+), consultation fees are typically refundable. If you attended the consultation, the fee is usually non-refundable but may be credited toward a procedure booked within a reasonable window. Email info@citydermatologyclinic.com to request.

Is there a cancellation fee?

City Dermatology Clinic doesn't publish a specific cancellation fee on its website or terms. Private London clinics typically charge or withhold a deposit for late cancellations (usually less than 24 to 48 hours' notice) or no-shows. To avoid a fee, cancel in writing to info@citydermatologyclinic.com at least two working days before your appointment. Ask the clinic to confirm the cancellation and any refund amount in the same email thread.

What if I'm not happy with my procedure result?

Reviews mention the clinic offers **follow-up and corrections within 3 months at no extra charge** for procedures like mole and cyst removal. Contact the clinic first and ask for a review appointment with the treating doctor. If you still want a partial refund rather than further treatment, put the request in writing to info@citydermatologyclinic.com and cite the UK Consumer Rights Act 2015 (services performed with reasonable care and skill).

Can I cancel a pre-paid procedure and get my deposit back?

The published terms only say refunds are 'considered in line with the clinic's reasonable terms'. There's no fixed forfeit rule stated. In practice, if you cancel a booked procedure with several days' notice, deposits are usually refunded minus any admin fee. Late cancellations (under 24 to 48 hours) may forfeit part or all of the deposit. Always request the refund in writing so you have a paper trail for a Section 75 claim if needed.

What if City Dermatology Clinic ignores my cancellation email?

First, resend to info@citydermatologyclinic.com with 'Second request, appointment cancellation' in the subject and call 0208 050 5981 to confirm receipt. If there's still no response within 7 to 10 days and you paid by credit card, you can raise a **Section 75** claim with your card issuer for amounts over £100, or a **chargeback** for debit-card payments. UK patients can also complain via the Independent Sector Complaints Adjudication Service (ISCAS) or the CQC for regulated care.

Can I cancel via the website or do I have to phone?

There's no self-service cancellation portal on citydermatologyclinic.com. You must either email **info@citydermatologyclinic.com** or call **0208 050 5981**. Email is preferable because it creates a written record with a timestamp, essential if you later need to prove the cancellation date for a refund or chargeback. The website contact form works too, but keep a screenshot of your submission.

Will I be charged if I don't show up?

No-shows at private London clinics typically forfeit their deposit or full consultation fee. City Dermatology Clinic's terms don't spell out a no-show fee, but they do reserve the right to cancel bookings and, by industry standard, to charge for missed appointments. Always cancel formally in writing rather than not attending, even a same-day cancellation email is treated more favourably than a silent no-show.

Can I get a refund if my health insurance didn't pre-authorise the treatment?

The pricing page notes ophthalmologist and consultant dermatologist consultations are **"Self-pay only, unless your health insurance has given you pre-authorisation."** If you paid out of pocket expecting reimbursement and your insurer later declined, that's between you and the insurer, the clinic won't automatically refund. Ask the clinic to reissue an itemised invoice with treatment codes so you can appeal with your insurer.

REFUND GUIDE

How to Get a City Dermatology Clinic Refund.

Here's what City Dermatology Clinic actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 20 Jul 2026 against City Dermatology Clinic’s own Terms · UK, US, and EU rights covered below

The short answer

City Dermatology Clinic does not publish a specific refund window or fixed policy, its terms only say refunds are considered case-by-case in line with 'reasonable terms standard for private healthcare providers'. In practice, deposits and consultation fees are usually refundable if you cancel with reasonable notice (typically 24 to 48 hours before your appointment), while procedures already performed are not refundable. You must contact the clinic directly to request a refund.

Or let yoink chase the refund.

30 seconds to set up. yoink emails City Dermatology Clinic, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What City Dermatology Clinic actually says

“Payments made through the site are subject to our payment and refund policies. Refunds or cancellations will be considered in line with the clinic's reasonable terms, which are standard for private healthcare providers. For further details, please contact us directly.”
, verbatim from City Dermatology Clinic’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a City Dermatology Clinic refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with City Dermatology Clinic for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any City Dermatology Clinic subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail City Dermatology Clinic can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, City Dermatology Clinic has ~45 days to defend. Works regardless of where City Dermatology Clinic is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a City Dermatology Clinic charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If City Dermatology Clinic is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@citydermatologyclinic.com, the route yoink has verified actually gets read for City Dermatology Clinic.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi City Dermatology Clinic team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for City Dermatology Clinic

Email **info@citydermatologyclinic.com** or call **0208 050 5981** as soon as you know you can't attend. Include your full name, appointment date/time, and the clinic location (Harley Street or Queen Street). Give at least 24 to 48 hours' notice to protect any deposit. The clinic's terms don't publish a fixed cancellation fee, refunds are handled case-by-case under its standard private-healthcare terms, so a written email trail is important.