Does boohoo Premier automatically renew?

boohoo's own pages contradict each other. An older Premier page said they would *not* charge you automatically for another year and would send a reminder email instead. The current Terms & Conditions say the membership **renews automatically for another 12 months** and that you can opt out by giving **30 days' notice**. Play it safe: email customerservices@boohoo.com at least a month before your renewal date and ask them to confirm the opt-out in writing.

Can I cancel my boohoo order?

Only if it **hasn't been processed** yet. Once an order moves to dispatch, boohoo won't stop it, so you'll need to return the items when they arrive. In the EEA you have a 14-day right to cancel the contract, and boohoo refunds the original delivery charge if you return *every* item from the order. If boohoo cancels an order because the item is out of stock, the refund is issued straight away but can take up to 7 working days to reach your account.

Does boohoo charge for returns?

Usually, yes. In the UK a **£1.99 per-parcel** returns fee is taken off your refund for boohoo-supplied items. US shoppers have reported a higher per-parcel fee. Items from concession or marketplace brands may have to be returned separately, each with its own fee. Premier members get free returns as a perk, but boohoo can withdraw that perk at any time. If the item was faulty or wrong, you shouldn't pay a return fee, so push back if one is deducted.

Does boohoo have a phone number?

No. boohoo doesn't run a customer service phone line, and many reviewers complain there's no number to call. Numbers on third-party directory sites are unverified and shouldn't be relied on. Contact boohoo through **live chat** (a bot called Finn answers first), social media messaging, or email at **customerservices@boohoo.com**. For a formal complaint, use **groupcomplaints@boohoo.com**. Email gives you a dated paper trail, which helps if you later need to raise a dispute with your bank or payment provider.

Will I lose my Premier benefits if I cancel?

Yes. Once boohoo cancels your Premier membership, you lose free next-day delivery and any member perks. Perks like exclusive discounts and free returns aren't guaranteed anyway: boohoo can withdraw them at any time because they're not part of the membership contract. Free delivery also has a minimum spend, and smaller orders fall back to free standard delivery. If you've already used Premier on an order, a refund usually isn't possible, so it may make more sense to just turn off renewal.

How do I complain to boohoo?

Send your complaint in writing to **customerservices@boohoo.com**, which boohoo's terms name for complaints. Include your order number, dates and what you want: a refund, a replacement or the delivery charge back. If you get nowhere, escalate to **groupcomplaints@boohoo.com**, the address boohoo's own terms use for formal written notices. Keep every reply. Some customers have used Resolver to log the complaint, and a payment-provider dispute is a last resort if the refund still doesn't come.

Why am I still being charged after cancelling boohoo?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my boohoo account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel boohoo Premier Before It Auto-Renews.

Q: Does boohoo charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel boohoo and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, terms, terms, page-emails

The fastest way

Email customerservices@boohoo.com, subject 'Cancel boohoo Premier, [account email]'. Within 14 days and before any Premier order you get a full refund; after that, request renewal opt-out at least 30 days ahead. Unprocessed orders can be cancelled; shipped ones must be returned. No phone line; replies can take over a week.

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The 4-step cancellation

Email the verified address
customerservices@boohoo.com, yoink-verified working email for boohoo (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi boohoo team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

boohoo plans you can cancel

boohoo Premier (unlimited delivery, 12 months)
Only UK residents can buy it, and it lasts 12 months. To cancel, email customerservices@boohoo.com because there is no self-serve cancel button. The current T&Cs say the membership renews automatically for another 12 months unless you opt out with 30 days' notice. An older boohoo Premier page said they would not charge you automatically for another year. Ask for the renewal opt-out in writing either way.
£9.99/yr

What happens to what you’ve already paid

boohoo Premier (the £9.99 yearly delivery membership): email customerservices@boohoo.com within 14 days of buying. You only get a full refund if you haven't used Premier delivery yet. After that there is no refund, except a pro-rated one if boohoo ends the membership itself. Clothing orders: you can only cancel before the order is processed. After that you have to return items through the returns portal, and the window is 28 days in the UK (the US returns page currently says 21). In the UK a £1.99 per-parcel returns fee comes off the refund. US returns since 15 May 2025 are refunded as store credit or a voucher, not cash. Refunds can take up to 14 to 21 days from when you post the parcel. Cosmetics, pierced jewellery, and swimwear or lingerie with a broken hygiene seal can't be refunded.

“If you change your mind, we offer a 14 day cancellation period, please see our Terms & Conditions below for full details. To request a cancellation, please email our customer care team at customerservices@boohoo.com”
, boohoo terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated boohoo refund guide , same data, but framed around the policy + escalation paths.

Does boohoo charge a cancellation fee?

We found no cancellation fee in boohoo’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling boohoo

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Phoning boohoo customer service, boohoo doesn't run a consumer phone line, and many reviewers complain there is no contact number. Numbers listed on third-party sites like PissedConsumer are unverified 'headquarters' lines. Use email or live chat instead.
✕ Relying on the live-chat bot ('Finn') to chase a refund, Reviewers report the bot didn't recognise valid order and item numbers. Some had to escalate by email or through Resolver to get a human reply.
✕ Asking to cancel Premier after you've already used it, Under the Premier terms, cancelling with a refund is only possible within 14 days and before any order uses Premier delivery. The boohooMAN terms say the membership can't be cancelled after a purchase.
✕ Cancelling a clothing order after it has been dispatched, Orders can only be cancelled before processing. Once shipped, you have to return the items through the returns portal, and the fee and refund wait still apply.
✕ Expecting a cash refund on US orders, Since 15 May 2025, us.boohoo.com refunds returns as account credit or a voucher. Gift-card refunds expire after 90 days.
✕ Waiting for support to reply before starting a return, A reviewer's return window ran out while boohoo was slow to respond, and the portal then blocked the return. Start the portal return straight away and chase support at the same time.

Cancelled boohoo but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from boohoo, treat it as not cancelled. Email customerservices@boohoo.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on boohoo’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if boohoo charges again.

How boohoo will try to keep you

boohoo may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Refunding to a gift card or store credit instead of your original payment method (reported on Trustpilot after a wrong item was sent)”
You say: This was a faulty or wrong item, or I'm cancelling within my statutory cancellation period. Please refund the full amount to my original payment method, not a gift card or voucher.
They’ll say: “Telling customers they are 'not eligible' to make a complaint (Trustpilot report)”
You say: Please log this as a formal complaint. I'm copying groupcomplaints@boohoo.com and expect a written response with a reference number.
They’ll say: “Stalling refunds with automated 'please wait' replies long after the return was received (Trustpilot, Reviews.io)”
You say: Your system confirmed you received my return on [date], which is more than 14 days ago. Please process the refund within 7 days or I will raise a dispute with my card issuer, PayPal or Klarna.
They’ll say: “Saying the refund request is 'too late' because the return was made a long time ago (Reviews.io)”
You say: The delay is on your side. I returned the item on [date], within the returns window, and you confirmed receipt. When I asked has no effect on whether I'm owed the refund.
They’ll say: “Charging return fees per item, or for errors boohoo made (Trustpilot)”
You say: This was your error (wrong, faulty or late item), so no return fee should be deducted. Please refund the full price plus the original delivery charge.
They’ll say: “Saying Premier won't auto-charge while the current T&Cs allow automatic renewal”
You say: Please confirm in writing that my boohoo Premier membership will not renew. I'm giving my opt-out notice today, more than 30 days before the renewal date.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of boohoo’s own policy.
Consumer Rights Act 2015
Services must be as described.
If boohoo’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; boohoo has ~45 days to defend.

Rights in other regions (United States, European Union)

United States

California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. boohoo must honour it regardless of where they’re headquartered.

Delete your boohoo account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in boohoo’s account settings, email customerservices@boohoo.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling boohoo

There's no cancel button in your account. boohoo says to **email customerservices@boohoo.com** to cancel Premier. Use a subject like *Cancel boohoo Premier, [your account email]* and include your order or membership confirmation number. If you're within **14 days** of buying and haven't placed an order with Premier delivery, ask for a full refund of the £9.99 fee. If you're past that point, ask them to confirm in writing that the membership **won't renew**. Keep the email thread as proof in case you're charged again.

Money-back questions (windows, pro-rata, chargebacks) are covered in the boohoo refund guide. Need a human for something else entirely? The boohoo contact guide lists every channel that actually answers.

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