Does boohoo Premier automatically renew?

boohoo's own pages contradict each other. An older Premier page said they would *not* charge you automatically for another year and would send a reminder email instead. The current Terms & Conditions say the membership **renews automatically for another 12 months** and that you can opt out by giving **30 days' notice**. Play it safe: email customerservices@boohoo.com at least a month before your renewal date and ask them to confirm the opt-out in writing.

Can I get a refund on boohoo Premier?

Yes, but only within the **14-day cancellation period**, and only if you haven't used it. The Premier terms give a full refund of the membership fee if no purchase was made with Premier delivery. After you've placed an order with it, the membership can't be cancelled for a refund. The one other case is when **boohoo ends** your membership itself. Then you get a pro-rated refund for each whole month left, unless they say you broke the terms.

Can I cancel my boohoo order?

Only if it **hasn't been processed** yet. Once an order moves to dispatch, boohoo won't stop it, so you'll need to return the items when they arrive. In the EEA you have a 14-day right to cancel the contract, and boohoo refunds the original delivery charge if you return *every* item from the order. If boohoo cancels an order because the item is out of stock, the refund is issued straight away but can take up to 7 working days to reach your account.

Does boohoo charge for returns?

Usually, yes. In the UK a **£1.99 per-parcel** returns fee is taken off your refund for boohoo-supplied items. US shoppers have reported a higher per-parcel fee. Items from concession or marketplace brands may have to be returned separately, each with its own fee. Premier members get free returns as a perk, but boohoo can withdraw that perk at any time. If the item was faulty or wrong, you shouldn't pay a return fee, so push back if one is deducted.

Why haven't I received my boohoo refund?

Slow refunds are the most common boohoo complaint. Reviewers report waiting weeks after boohoo confirmed it received their return. First check that the return shows as received in your account. If more than 14 days have passed since then, email customerservices@boohoo.com with your order number, tracking number and receipt date. Escalate to groupcomplaints@boohoo.com if nothing happens. If you paid by card, PayPal, Klarna or Afterpay, open a dispute with that provider. Several reviewers got their money back that way.

Does boohoo give cash refunds in the US?

Not for newer orders. us.boohoo.com says that since **15 May 2025** returns are refunded as **credit to your boohoo account or a voucher**, not cash. Orders placed before that date still get a cash refund. Gift-card refunds are only valid for **90 days**, so use them quickly. If the item was faulty or the wrong item was sent, argue in writing that boohoo's error justifies a refund to your original payment method.

Will I lose my Premier benefits if I cancel?

Yes. Once boohoo cancels your Premier membership, you lose free next-day delivery and any member perks. Perks like exclusive discounts and free returns aren't guaranteed anyway: boohoo can withdraw them at any time because they're not part of the membership contract. Free delivery also has a minimum spend, and smaller orders fall back to free standard delivery. If you've already used Premier on an order, a refund usually isn't possible, so it may make more sense to just turn off renewal.

How do I complain to boohoo?

Send your complaint in writing to **customerservices@boohoo.com**, which boohoo's terms name for complaints. Include your order number, dates and what you want: a refund, a replacement or the delivery charge back. If you get nowhere, escalate to **groupcomplaints@boohoo.com**, the address boohoo's own terms use for formal written notices. Keep every reply. Some customers have used Resolver to log the complaint, and a payment-provider dispute is a last resort if the refund still doesn't come.

REFUND GUIDE

How to Get a boohoo Refund for a Stuck Return.

Q: How long does a boohoo refund take?

boohoo says return refunds can take **up to 14 days from the date you post the parcel**. Its help pages describe a typical refund as up to **21 days**: about 14 days for the parcel to reach the warehouse and be processed, then up to 7 days for your bank. Keep your proof of postage until the money arrives. If boohoo confirmed receipt more than 14 days ago and still hasn't refunded you, chase it in writing and quote that confirmation date.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for boohoo.

Last verified today against boohoo’s own Terms · UK, US, and EU rights covered below

The short answer

boohoo Premier (the £9.99 yearly delivery membership): email customerservices@boohoo.com within 14 days of buying. You only get a full refund if you haven't used Premier delivery yet. After that there is no refund, except a pro-rated one if boohoo ends the membership itself. Clothing orders: you can only cancel before the order is processed. After that you have to return items through the returns portal, and the window is 28 days in the UK (the US returns page currently says 21). In the UK a £1.99 per-parcel returns fee comes off the refund. US returns since 15 May 2025 are refunded as store credit or a voucher, not cash. Refunds can take up to 14 to 21 days from when you post the parcel. Cosmetics, pierced jewellery, and swimwear or lingerie with a broken hygiene seal can't be refunded.

Or let yoink chase the refund.

30 seconds to set up. yoink emails boohoo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What boohoo actually says

“If you change your mind, we offer a 14 day cancellation period, please see our Terms & Conditions below for full details. To request a cancellation, please email our customer care team at customerservices@boohoo.com”
, verbatim from boohoo’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a boohoo refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note boohoo’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any boohoo subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail boohoo can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, boohoo has ~45 days to defend. Works regardless of where boohoo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a boohoo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If boohoo made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If boohoo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerservices@boohoo.com, the route yoink has verified actually gets read for boohoo.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi boohoo team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for boohoo

There's no cancel button in your account. boohoo says to **email customerservices@boohoo.com** to cancel Premier. Use a subject like *Cancel boohoo Premier, [your account email]* and include your order or membership confirmation number. If you're within **14 days** of buying and haven't placed an order with Premier delivery, ask for a full refund of the £9.99 fee. If you're past that point, ask them to confirm in writing that the membership **won't renew**. Keep the email thread as proof in case you're charged again.