How to Cancel a Bershka Order Before It's Packed.

Every way to cancel Bershka

• Phone: Call +44 808 234 0209 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
• Email: Email contact_gb@bershka.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: In Order history you can only cancel until the status becomes 'Packed'. After that, cancelling means returning the items within 30 days of the shipping confirmation email. Orders placed on an in-store device can't be cancelled at all; they have to be delivered and then returned in store.

Cancelling a Bershka order by email

1. Email the verified address

   contact_gb@bershka.com, yoink-verified working email for Bershka (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Bershka team,
   
   I'd like to cancel my recent Bershka order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Bershka plans you can cancel

• Online order (bershka.com / app)

  Bershka sells clothing, not a subscription. You can cancel an online order yourself in Order history until its status changes to 'Packed'. After that you can't cancel it, so you have to return it. UK terms also let you cancel within 30 days of the Shipping Confirmation by contact form, by calling the freephone number or by emailing contact_gb@bershka.com.

• Order placed on an in-store device

  Per the UK terms, you can't cancel an order placed on a Bershka in-store device. You have to pay for it, wait for delivery and then return it.

• In-store purchase

What happens to what you’ve already paid

Bershka has no memberships or subscriptions, so these rules only cover clothing orders. An online order can be cancelled for a full refund until it's marked 'Packed'. After that, you return the items within 30 days of the shipping confirmation email, unworn and with tags on. The UK and Irish terms promise a refund within 14 days of your cancellation notice, though Bershka can wait until it receives the items or proof you sent them. The US terms allow up to 30 days. In-store returns are free. US mail-in returns cost $5.95, and UK drop-off returns are reported at £1.95, both taken off the refund. If Bershka cancels your order itself (stock, payment or address problems), the money goes back to the original card and timing depends on your bank.

“You may cancel your order for any reason up to 30 days from the date on which you receive the Shipping Confirmation”

, Bershka terms

Asking specifically for money back, not just a cancellation? See the dedicated Bershka refund guide , same data, but framed around the policy + escalation paths.

Does Bershka charge a cancellation fee?

We found no cancellation fee in Bershka’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Bershka

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Cancelling in Order history once the order shows 'Packed' or 'Preparing', Bershka's help page only lets you cancel before the order is 'Packed'. Complaints say orders stuck in preparation can't be cancelled even before they ship. The only route left is to refuse the parcel or return it.
• ✕ Cancelling an order placed on an in-store kiosk or device, The UK terms say you must pay, wait for delivery and then return the items in store.
• ✕ Putting items from several orders in one return parcel or request, Bershka says it isn't responsible for items from different orders sent back under one return request. You need a separate request for each order.
• ✕ Returning after 30 days or returning worn or untagged items, Bershka reserves the right to refuse returns sent after the deadline or not in the condition they arrived in.
• ✕ Returning without a receipt or e-ticket, The US terms say returns without a receipt aren't accepted. For in-store returns you need the e-ticket, either on your phone or printed.
• ✕ Calling the 1(855)(470)(4292) number found in 'Bershka Returns Guide' PDFs, That number shows up in a spam PDF hosted on an unrelated domain. It isn't a Bershka line, so avoid it.

Cancelled Bershka but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Bershka, treat it as not cancelled. Email contact_gb@bershka.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Bershka’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Bershka charges again.

How Bershka will try to keep you

Bershka may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Order sits in 'Preparing' and the Cancel button disappears, so you're stuck with an order you don't want (complaint reports)”

  You say: I tried to cancel order [number] before it shipped, but the Cancel option was gone. Please cancel it now. If it has already shipped, treat this message as notice that I'm withdrawing from the contract. I'll refuse delivery or return the items, and I expect a full refund, including standard delivery, to my original payment method.

• They’ll say: “Refund requests by email go unanswered for weeks after the warehouse has received the return (app-review and complaint-site reports)”

  You say: My return for order [number] was delivered to you on [date], and tracking proof is attached. Your own terms commit to refunding within [14/30] days. Please confirm the refund date in writing within 5 working days. If you don't, I'll dispute the charge with my card issuer.

• They’ll say: “Support says the refund has been issued, but nothing reaches the account (complaint reports)”

  You say: You've told me the refund for order [number] was processed, but it hasn't reached my account. Please send the refund reference number or ARN, the amount and the date so my bank can trace it.

• They’ll say: “Agents won't pass you to a manager (app reviews)”

  You say: I'm asking for this complaint about order [number] to be escalated to a supervisor or the complaints team. Please confirm in writing who now owns the case and when I'll get a final answer.

• They’ll say: “Support says there's 'no record of an incident' when an item is missing from a delivered order (complaint reports)”

  You say: Order [number] arrived without [item], which I paid [amount] for. A photo of the parcel contents and the packing slip are attached. Please refund the missing item or send it within 7 days.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Bershka account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Bershka’s account settings, email contact_gb@bershka.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Bershka

Money-back questions (windows, pro-rata, chargebacks) are covered in the Bershka refund guide. Need a human for something else entirely? The Bershka contact guide lists every channel that actually answers.

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