How long do you have to return Bershka products?

You have **30 days from the shipping confirmation email** for online orders, and 30 days from purchase for in-store buys. Items must be unworn and unwashed, with the original tags on. You can return them for free in any Bershka store in the country where you bought them, or start a return under **My Account > Returns**. Fees are reported at $5.95 for US mail-in returns and £1.95 for UK drop-off, taken off your refund. Bershka can refuse returns that arrive late.

Does Bershka charge a return fee?

In-store returns are always free. Mail-in returns in the US have a **$5.95** fee taken off your refund. In the UK, drop-off returns are reported at **£1.95** and home collection at **£6.95**, also taken off the refund. If you're returning several orders, Bershka wants a separate return request for each one, so mixing orders in one parcel can cost you. To skip the fee, take the items and your e-ticket to a store.

Can I cancel a Bershka order that's already shipped?

Not from your account. The Cancel button disappears once the order is **Packed**. Under the UK terms you can still cancel up to 30 days after the Shipping Confirmation by emailing contact_gb@bershka.com, using the contact form or calling 0808 234 0209. You then return the goods. In other regions, start a return in **My Account > Returns** or take the items to a store. Either way, you get your money back once the items are returned.

What if Bershka ignores my refund email?

Many reviewers say their emails went unanswered. Keep a paper trail: one email to the right regional address (contact_us@bershka.com in the US, contact_gb@bershka.com in the UK) with your order number, return tracking and the date the parcel was delivered. Then follow up by phone (US +1 855-336-2909, UK 0808 234 0209). If the refund date in the terms has passed, you can ask your card issuer for a chargeback. PayPal users can open a dispute.

Can I return a Bershka online order in store?

Yes, and it's free. Take the items and the order's **e-ticket**, on your phone or printed, to any Bershka store in the country where you ordered. Card payments are refunded to the original card. Cash-on-delivery orders are refunded in cash at the till. Orders placed on an in-store device and paid at the till can **only** be returned in store.

Can I exchange an item at Bershka?

For online purchases Bershka only takes returns, not exchanges. Return the item for a refund and buy the size or colour you want as a new order. Remember the return window is 30 days from the shipping confirmation email, so don't wait until the replacement arrives before sending the original back.

REFUND GUIDE

How to Get a Bershka Refund When It's Overdue.

Q: How long does a Bershka refund take?

The UK and Irish terms say Bershka will refund **within 14 days** of you telling it you're cancelling. It's allowed to wait until it has the items back or proof that you posted them. The US terms allow up to 30 days after the returned goods arrive. Refunds go to your original payment method, and your bank may add a few business days. If you're past those dates, email support with your tracking proof and ask for a written refund date.

Bershka refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Bershka’s own Terms · UK, US, and EU rights covered below

The short answer

Bershka has no memberships or subscriptions, so these rules only cover clothing orders. An online order can be cancelled for a full refund until it's marked 'Packed'. After that, you return the items within 30 days of the shipping confirmation email, unworn and with tags on. The UK and Irish terms promise a refund within 14 days of your cancellation notice, though Bershka can wait until it receives the items or proof you sent them. The US terms allow up to 30 days. In-store returns are free. US mail-in returns cost $5.95, and UK drop-off returns are reported at £1.95, both taken off the refund. If Bershka cancels your order itself (stock, payment or address problems), the money goes back to the original card and timing depends on your bank.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Bershka, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Bershka actually says

“You may cancel your order for any reason up to 30 days from the date on which you receive the Shipping Confirmation”
, verbatim from Bershka’s terms

30-day cancellation windowPro-rata refund: no

How long does a Bershka refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Bershka’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Bershka charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Bershka has ~45 days to defend. Works regardless of where Bershka is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Bershka subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Bershka can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Bershka is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Bershka refund email

Email the right address
Use contact_gb@bershka.com, the route yoink has verified actually gets read for Bershka.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Bershka team,

I'm requesting a refund for my Bershka order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Bershka

Bershka cancels orders itself for problems with payment, the delivery address or stock. If it cancels yours, you should get an email, and the money goes back to the card or payment method you used. Banks can take several business days to post the refund. If it hasn't appeared after about 10 business days, email support with your order number and ask for the refund reference so your bank can trace it.