Can I get a refund from Bento?

Bento's terms state payments are non-refundable unless explicitly stated or required by law, and no pro-rata is offered for the unused part of a period. If you were charged after cancelling, or you're inside a statutory cooling-off window in your region, you may still recover the money, email hello@onbento.com with your evidence, and if unresolved, ask your card issuer to dispute it.

Can I cancel the Bento Virtual Assistant (VA) plan?

Bento markets the VA service as 'cancel anytime.' The VA bundles the Pro membership for one fee and sends 300+ pitches a month, so it's a higher-value tier where reviewers report spending several hundred dollars. Cancel via account settings or by emailing hello@onbento.com, and confirm the exact date scheduled pitches and billing stop so you're not charged for another cycle.

What happens if Bento ignores my cancellation and charges me again?

First, reply to hello@onbento.com quoting the pre-renewal reminder and your original cancellation request, and ask for the charge to be reversed. If they don't respond or refuse, dispute the charge with your bank or card provider, a renewal taken after a documented cancellation is strong grounds. Depending on your region, statutory consumer-rights or auto-renewal protections may also apply.

REFUND GUIDE

How to Get a Bento Refund After Auto-Renewal.

Here's what Bento actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Bento’s own Terms · UK, US, and EU rights covered below

The short answer

Bento bills in advance and subscriptions auto-renew unless you cancel before the renewal date. Bento sends a reminder email before each renewal, so watch for it. Its terms say payments are non-refundable unless explicitly stated or required by law, and there's no stated pro-rata for partial periods. If you were charged after trying to cancel, or you're within a statutory cooling-off window, you may still be able to recover the payment under your regional consumer rights.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Bento, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Bento actually says

“Subscriptions automatically renew for successive terms unless canceled before renewal. A reminder email will be sent prior to renewal.”
, verbatim from Bento’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Bento charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Bento made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Bento has ~45 days to defend. Works regardless of where Bento is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Bento for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Bento subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Bento can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Bento is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello@onbento.com, the route yoink has verified actually gets read for Bento.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Bento team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below, Section 75 is the next stop.

Refund FAQ for Bento

There's no cancellation fee documented in Bento's terms or on its pages, the friction is the auto-renewal, not an exit charge. The real cost risk is being billed for a fresh term if you don't cancel before the renewal date, since fees are non-refundable unless explicitly stated or required by law. Cancel early rather than on the deadline.