Does Banham charge a cancellation fee?

Banham's Annual Contract brochure says 'you can cancel at any point with no cancellation fees'. However, the legal terms are stricter: if you cancel during the Initial Period, Banham keeps any sums you paid in advance for the remainder of that period (the 'Remaining Balance'). If you're on 12 monthly direct-debit instalments and you cancel the mandate early, all remaining instalments become immediately due — so plan the timing around your renewal date.

Can I get a refund if I cancel Banham keyholding early?

Generally no. Clause 17 of the consumer terms says there'll be no refund or credit for prepaid Recurring Services covering the period after termination inside the Initial Period. The exception is clause 16.4 (moving home): if you sign a new Banham contract at your new property before terminating the old one, the Remaining Balance is credited to the new contract. You may also have a statutory 14-day cooling-off right on any distance-sold consumer contract.

What is Banham's notice period?

The consumer and business standard terms build cancellation around an 'Initial Period' (usually 12 months, rolling annually thereafter). Written notice is required to terminate; either party can terminate immediately if the other is in material, unremedied breach. The customer-facing brochure says you can 'cancel at any point' — but you won't recover money already paid for the remainder of the current annual period unless clause 16.4 (moving home) applies.

How do I cancel my Banham direct debit?

You can cancel the mandate at your bank at any time, but do this **after** you've served written notice on Banham — otherwise clause 17 kicks in and 'all remaining instalments shall immediately become due', plus 8% above base-rate interest on overdue amounts. The safer route: email customerservice@banham.com confirming the termination date, ask for a final invoice for services rendered up to that date, pay it, then cancel the DD.

Will I lose my alarm monitoring if I cancel?

Yes — Alarm Receiving Centre (ARC) monitoring, police response and Keyholding all stop at your termination date, so any activation after that is no longer transmitted or attended. The alarm hardware still works locally (siren + keypad). Note: Banham's lifetime warranty is only offered on burglar alarm systems connected to their in-house monitoring centre on a fully police-monitored contract, so cancelling monitoring can also end the lifetime warranty benefit.

Can I pause instead of cancelling my Banham contract?

There's no published pause option in the standard terms — the contract is designed around a rolling Initial Period. If you're going away or the property is empty, the Customer Service team can update your keyholder details and callout instructions rather than suspending billing. If you're moving, use clause 16.4 (moving home) so the Remaining Balance moves with you to a new Banham contract at the new address.

What if Banham didn't provide the service I paid for?

Multiple Trustpilot reviewers report missed maintenance visits — one describes Banham not servicing a security system for nearly 2 years while continuing to bill. If this is you, cite clause 11 (material breach) in your written cancellation and ask for a partial refund of fees paid for undelivered services. Under the Consumer Rights Act 2015 (UK), services must be provided with reasonable care and skill; failure to do so is grounds for a price reduction or termination without penalty.

How do I complain about Banham?

Banham's published Complaints Procedure routes complaints through **customerservice@banham.com** or **020 7622 5151**, with acknowledgement within 2 working days. Provide your account number, the nature of the complaint and any invoice / service references. If you're not happy with the final response, you can escalate to an Alternative Dispute Resolution scheme or contact your local Citizens Advice / Trading Standards — Banham's own terms point consumers to those bodies.

Can Banham keep increasing the monitoring fee?

The terms let Banham raise Recurring Service charges 'once in any 12-month period'. If you've had two increases in the same 12 months, push back in writing. A price hike also triggers your right to serve notice against the next renewal date — get the written notice in before the anniversary to avoid another Initial Period auto-committing you.

How do I get my keys back from Banham Keyholding after cancelling?

Business terms clause 10.2.7 says keys are made available for collection at Banham's premises; keys not collected within three months of termination may be destroyed. Arrange collection (or a paid return) explicitly in your cancellation email so this doesn't become a separate charge. Bring photo ID matching the account holder when you attend the showroom / HQ.

UNRATED TO CANCEL

How to Cancel Banham Security.

Banham Security typically charges £30.20 (one-off). Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 3 sources cited

The fastest way

To cancel a Banham contract, email customerservice@banham.com (subject: 'Cancellation request — [account number]') or call 020 7622 5151. The annual contract brochure states you can cancel at any point with no cancellation fees, but if you cancel mid-Initial-Period, sums paid in advance for the remaining term are not refunded.

£30.20 (one-off)typical charge

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The 4-step cancellation

Email the verified address
customerservice@banham.com — the standard route for Banham Security.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Banham Security team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Banham Security plans you can cancel

Keyholding & Alarm Response
Recurring service; contract has an Initial Period. Payable annually or in 12 interest-free monthly direct-debit instalments.
ARC (Alarm Receiving Centre) Monitoring
Annual recurring contract; 24/7 in-house monitoring with police response option. Banham may increase Fees once in any 12-month period.
Alarm / CCTV Maintenance Contract
Two routine maintenance inspections per annum; can be paid annually or via 12 monthly direct-debit instalments.
CMS Keyholding Service Contract
Bundled with maintenance & ARC monitoring; Initial Period applies.

Banham Security’s refund policy

Banham's marketing brochure promises you can cancel at any point with no cancellation fees, but the legal terms are stricter: if you cancel a recurring service (Keyholding, Monitoring, Maintenance) inside the Initial Period, you don't get back the money you've paid in advance for the rest of that period. The UK statutory 14-day cooling-off window still applies for new consumer contracts signed off-premises or online. If you're moving home and take out a new Banham contract at the new property, your Remaining Balance is credited across. Cancelling a direct debit mid-contract triggers all remaining instalments becoming immediately due.

“If the Contract is cancelled within the Initial Period or Extended Initial Period, except as set out in clause 16.4, there will be no refund or credit owed to the Customer for any sums paid in advance for the Recurring Services in respect of the period from the date of termination to the expiry of the Initial Period or Extended Initial Period as appropriate ("Remaining Balance").”
— Banham Security terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Banham Security refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Banham Security

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling the direct debit and walking away — Terms state that if you cancel your direct debit before all instalments have been paid, all remaining instalments shall immediately become due, plus 8% above base rate interest on overdue amounts.
✕ Cancelling in-app / online self-service — The SmartAlarm2+ app only handles setting/unsetting the alarm — there is no in-app cancel flow. Termination must be in writing via written notice.
✕ Verbal cancellation over the phone alone — Business terms require termination on written notice; multiple Trustpilot / Reviews.io reports describe phone hold-times and emails going 'weeks unanswered' — verbal-only requests leave no audit trail.
✕ Assuming 'no cancellation fees' means a full refund — The brochure line 'cancel at any point with no cancellation fees' is contradicted by clause 17.2 / 16.3 which retains the Remaining Balance for the Initial Period.

How Banham Security will try to keep you

Banham Security may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer of a maintenance re-visit or free ARC reset when you complain about service gaps”
You say: Thanks, but I'm terminating the recurring services under clause 17. Please confirm the termination date in writing and issue any credit due under clause 16.4 (moving-home) or for services not rendered — Trustpilot has multiple accounts, including one where Banham did not service a system for nearly 2 years while continuing to bill.
They’ll say: “Directing you to re-book missed maintenance visits instead of cancelling”
You say: The contract details state I'm entitled to two routine maintenance inspections per annum; those weren't delivered, so I'm treating this as a material breach under clause 11 and terminating on written notice.
They’ll say: “Fee increase framed as an 'annual adjustment'”
You say: Clause 8 allows only one increase in any 12-month period. Please confirm the previous increase date; otherwise I'll be cancelling from the anniversary date.
They’ll say: “Escalation to Debbie / the Customer Service Team via Trustpilot replies”
You say: Please move this to a written complaint under the published Complaints Procedure — acknowledgement within 2 working days to customerservice@banham.com, with a final response so I can escalate to the alternative dispute resolution scheme if unresolved.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Banham Security to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Banham Security to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Banham Security’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Banham Security’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Banham Security must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Banham Security’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Banham Security has ~45 days to defend.

Common questions about cancelling Banham Security

Email **customerservice@banham.com** or write to Banham Security at 20 Thornsett Road, London SW18 4EF, giving written notice that you wish to terminate your Recurring Services (Keyholding, Monitoring and/or Maintenance). Include your account number, site address and the date you want cover to end. You can also call the Customer Service Department on **020 7622 5151**. Banham's Complaints Procedure commits to acknowledging written contact within 2 working days.