Does Banham charge a cancellation fee?

Banham's Annual Contract brochure says 'you can cancel at any point with no cancellation fees'. However, the legal terms are stricter: if you cancel during the Initial Period, Banham keeps any sums you paid in advance for the remainder of that period (the 'Remaining Balance'). If you're on 12 monthly direct-debit instalments and you cancel the mandate early, all remaining instalments become immediately due, so plan the timing around your renewal date.

What is Banham's notice period?

The consumer and business standard terms build cancellation around an 'Initial Period' (usually 12 months, rolling annually thereafter). Written notice is required to terminate; either party can terminate immediately if the other is in material, unremedied breach. The customer-facing brochure says you can 'cancel at any point', but you won't recover money already paid for the remainder of the current annual period unless clause 16.4 (moving home) applies.

How do I cancel my Banham direct debit?

You can cancel the mandate at your bank at any time, but do this **after** you've served written notice on Banham, otherwise clause 17 kicks in and 'all remaining instalments shall immediately become due', plus 8% above base-rate interest on overdue amounts. The safer route: email customerservice@banham.com confirming the termination date, ask for a final invoice for services rendered up to that date, pay it, then cancel the DD.

Will I lose my alarm monitoring if I cancel?

Yes, Alarm Receiving Centre (ARC) monitoring, police response and Keyholding all stop at your termination date, so any activation after that is no longer transmitted or attended. The alarm hardware still works locally (siren + keypad). Note: Banham's lifetime warranty is only offered on burglar alarm systems connected to their in-house monitoring centre on a fully police-monitored contract, so cancelling monitoring can also end the lifetime warranty benefit.

Can I pause instead of cancelling my Banham contract?

There's no published pause option in the standard terms, the contract is designed around a rolling Initial Period. If you're going away or the property is empty, the Customer Service team can update your keyholder details and callout instructions rather than suspending billing. If you're moving, use clause 16.4 (moving home) so the Remaining Balance moves with you to a new Banham contract at the new address.

What if Banham didn't provide the service I paid for?

Multiple Trustpilot reviewers report missed maintenance visits, one describes Banham not servicing a security system for nearly 2 years while continuing to bill. If this is you, cite clause 11 (material breach) in your written cancellation and ask for a partial refund of fees paid for undelivered services. Under the Consumer Rights Act 2015 (UK), services must be provided with reasonable care and skill; failure to do so is grounds for a price reduction or termination without penalty.

How do I complain about Banham?

Banham's published Complaints Procedure routes complaints through **customerservice@banham.com** or **020 7622 5151**, with acknowledgement within 2 working days. Provide your account number, the nature of the complaint and any invoice / service references. If you're not happy with the final response, you can escalate to an Alternative Dispute Resolution scheme or contact your local Citizens Advice / Trading Standards, Banham's own terms point consumers to those bodies.

Why am I still being charged after cancelling Banham Security?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Banham Security account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Banham Security.

Q: Does Banham Security charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Banham Security and what to expect.

Last verified 18 Jul 2026 · data refreshes daily · sources: homepage, page-emails, web-search

The fastest way

To cancel a Banham contract, email customerservice@banham.com (subject: 'Cancellation request, [account number]') or call 020 7622 5151. The annual contract brochure states you can cancel at any point with no cancellation fees, but if you cancel mid-Initial-Period, sums paid in advance for the remaining term are not refunded.

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The 4-step cancellation

Email the verified address
customerservice@banham.com, the standard route for Banham Security.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Banham Security team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Banham Security plans you can cancel

Keyholding & Alarm Response
Recurring service; contract has an Initial Period. Payable annually or in 12 interest-free monthly direct-debit instalments.
ARC (Alarm Receiving Centre) Monitoring
Annual recurring contract; 24/7 in-house monitoring with police response option. Banham may increase Fees once in any 12-month period.
Alarm / CCTV Maintenance Contract
Two routine maintenance inspections per annum; can be paid annually or via 12 monthly direct-debit instalments.
CMS Keyholding Service Contract
Bundled with maintenance & ARC monitoring; Initial Period applies.

What happens to what you’ve already paid

Banham's marketing brochure promises you can cancel at any point with no cancellation fees, but the legal terms are stricter: if you cancel a recurring service (Keyholding, Monitoring, Maintenance) inside the Initial Period, you don't get back the money you've paid in advance for the rest of that period. The UK statutory 14-day cooling-off window still applies for new consumer contracts signed off-premises or online. If you're moving home and take out a new Banham contract at the new property, your Remaining Balance is credited across. Cancelling a direct debit mid-contract triggers all remaining instalments becoming immediately due.

“If the Contract is cancelled within the Initial Period or Extended Initial Period, except as set out in clause 16.4, there will be no refund or credit owed to the Customer for any sums paid in advance for the Recurring Services in respect of the period from the date of termination to the expiry of the Initial Period or Extended Initial Period as appropriate ("Remaining Balance").”
, Banham Security terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Banham Security refund guide , same data, but framed around the policy + escalation paths.

Does Banham Security charge a cancellation fee?

Banham Security’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Banham Security

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling the direct debit and walking away, Terms state that if you cancel your direct debit before all instalments have been paid, all remaining instalments shall immediately become due, plus 8% above base rate interest on overdue amounts.
✕ Cancelling in-app / online self-service, The SmartAlarm2+ app only handles setting/unsetting the alarm, there is no in-app cancel flow. Termination must be in writing via written notice.
✕ Verbal cancellation over the phone alone, Business terms require termination on written notice; multiple Trustpilot / Reviews.io reports describe phone hold-times and emails going 'weeks unanswered', verbal-only requests leave no audit trail.
✕ Assuming 'no cancellation fees' means a full refund, The brochure line 'cancel at any point with no cancellation fees' is contradicted by clause 17.2 / 16.3 which retains the Remaining Balance for the Initial Period.

Cancelled Banham Security but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Banham Security, treat it as not cancelled. Email customerservice@banham.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Banham Security’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Banham Security plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Banham Security charges again.

How Banham Security will try to keep you

Banham Security may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer of a maintenance re-visit or free ARC reset when you complain about service gaps”
You say: Thanks, but I'm terminating the recurring services under clause 17. Please confirm the termination date in writing and issue any credit due under clause 16.4 (moving-home) or for services not rendered, Trustpilot has multiple accounts, including one where Banham did not service a system for nearly 2 years while continuing to bill.
They’ll say: “Directing you to re-book missed maintenance visits instead of cancelling”
You say: The contract details state I'm entitled to two routine maintenance inspections per annum; those weren't delivered, so I'm treating this as a material breach under clause 11 and terminating on written notice.
They’ll say: “Fee increase framed as an 'annual adjustment'”
You say: Clause 8 allows only one increase in any 12-month period. Please confirm the previous increase date; otherwise I'll be cancelling from the anniversary date.
They’ll say: “Escalation to Debbie / the Customer Service Team via Trustpilot replies”
You say: Please move this to a written complaint under the published Complaints Procedure, acknowledgement within 2 working days to customerservice@banham.com, with a final response so I can escalate to the alternative dispute resolution scheme if unresolved.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Banham Security’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Banham Security’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Banham Security has ~45 days to defend.

Delete your Banham Security account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Banham Security’s account settings, email customerservice@banham.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Banham Security

Email **customerservice@banham.com** or write to Banham Security at 20 Thornsett Road, London SW18 4EF, giving written notice that you wish to terminate your Recurring Services (Keyholding, Monitoring and/or Maintenance). Include your account number, site address and the date you want cover to end. You can also call the Customer Service Department on **020 7622 5151**. Banham's Complaints Procedure commits to acknowledging written contact within 2 working days.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Banham Security refund guide. Need a human for something else entirely? The Banham Security contact guide lists every channel that actually answers.