Can I get a refund if I cancel Banham keyholding early?

Generally no. Clause 17 of the consumer terms says there'll be no refund or credit for prepaid Recurring Services covering the period after termination inside the Initial Period. The exception is clause 16.4 (moving home): if you sign a new Banham contract at your new property before terminating the old one, the Remaining Balance is credited to the new contract. You may also have a statutory 14-day cooling-off right on any distance-sold consumer contract.

What is Banham's notice period?

The consumer and business standard terms build cancellation around an 'Initial Period' (usually 12 months, rolling annually thereafter). Written notice is required to terminate; either party can terminate immediately if the other is in material, unremedied breach. The customer-facing brochure says you can 'cancel at any point', but you won't recover money already paid for the remainder of the current annual period unless clause 16.4 (moving home) applies.

What if Banham didn't provide the service I paid for?

Multiple Trustpilot reviewers report missed maintenance visits, one describes Banham not servicing a security system for nearly 2 years while continuing to bill. If this is you, cite clause 11 (material breach) in your written cancellation and ask for a partial refund of fees paid for undelivered services. Under the Consumer Rights Act 2015 (UK), services must be provided with reasonable care and skill; failure to do so is grounds for a price reduction or termination without penalty.

Can Banham keep increasing the monitoring fee?

The terms let Banham raise Recurring Service charges 'once in any 12-month period'. If you've had two increases in the same 12 months, push back in writing. A price hike also triggers your right to serve notice against the next renewal date, get the written notice in before the anniversary to avoid another Initial Period auto-committing you.

How do I get my keys back from Banham Keyholding after cancelling?

Business terms clause 10.2.7 says keys are made available for collection at Banham's premises; keys not collected within three months of termination may be destroyed. Arrange collection (or a paid return) explicitly in your cancellation email so this doesn't become a separate charge. Bring photo ID matching the account holder when you attend the showroom / HQ.

REFUND GUIDE

How to Get a Banham Security Refund After Cancelling.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Banham Security.

Last verified 18 Jul 2026 against Banham Security’s own Terms · UK, US, and EU rights covered below

The short answer

Banham's marketing brochure promises you can cancel at any point with no cancellation fees, but the legal terms are stricter: if you cancel a recurring service (Keyholding, Monitoring, Maintenance) inside the Initial Period, you don't get back the money you've paid in advance for the rest of that period. The UK statutory 14-day cooling-off window still applies for new consumer contracts signed off-premises or online. If you're moving home and take out a new Banham contract at the new property, your Remaining Balance is credited across. Cancelling a direct debit mid-contract triggers all remaining instalments becoming immediately due.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Banham Security, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Banham Security actually says

“If the Contract is cancelled within the Initial Period or Extended Initial Period, except as set out in clause 16.4, there will be no refund or credit owed to the Customer for any sums paid in advance for the Recurring Services in respect of the period from the date of termination to the expiry of the Initial Period or Extended Initial Period as appropriate ("Remaining Balance").”
, verbatim from Banham Security’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Banham Security refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Banham Security’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Banham Security for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Banham Security subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Banham Security can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Banham Security has ~45 days to defend. Works regardless of where Banham Security is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Banham Security charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Banham Security is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerservice@banham.com, the route yoink has verified actually gets read for Banham Security.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Banham Security team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Banham Security

Banham's Annual Contract brochure says 'you can cancel at any point with no cancellation fees'. However, the legal terms are stricter: if you cancel during the Initial Period, Banham keeps any sums you paid in advance for the remainder of that period (the 'Remaining Balance'). If you're on 12 monthly direct-debit instalments and you cancel the mandate early, all remaining instalments become immediately due, so plan the timing around your renewal date.