I was charged for Audacity, but I did NOT ask to buy it

Audacity is free. The charge (often shown as **'Audio.com for Audacity, Limassol CY'**) is for **audio.com cloud storage**, which Muse Group, Audacity's owner, offers as a free trial during download or saving. When the trial ends it becomes an annual plan, commonly **$83.88**. Email **support@audio.com** with your purchase email, the charge date and the amount, say you never used the service, and ask for a full refund and cancellation. If support doesn't fix it, a card dispute is the fallback.

Why am I being wrongly charged USD83.88? I did not subscribe

$83.88 is the list price of the audio.com **Basic** annual plan. It usually appears after a 7-day free trial you started, sometimes without realising, while installing or saving in Audacity. Some users also report an annual renewal years after making a free account. Email **support@audio.com** and ask for a refund. Trustpilot reviewers report full refunds or refunds minus one month, and one user got the current year refunded after missing the previous year's charge.

Will I be charged if I cancel during the free trial?

Muse Group's help center says that if you cancel during the free trial, **you won't be charged**. But several users report being billed the full annual amount after cancelling 'days before' the trial ended, or right away at sign-up. Take a screenshot of your cancellation confirmation and check your statement. If you're charged anyway, email **support@audio.com** with the screenshot and ask for a full refund.

Is there a cancellation fee for audio.com?

No. audio.com doesn't charge a fee to cancel. The catch is billing: plans are **billed annually upfront**, so missing the trial deadline or renewal date means a full year's charge (e.g. $49.99, $83.88 for Basic, $69.99+ for Pro). After cancelling, your account switches to the free tier, which allows 3 cloud projects (1GB total).

Will I lose my Audacity projects if I cancel audio.com?

You keep paid features until the end of your billing period, then your account drops to the **free tier**, which allows up to **3 cloud projects (1GB total)**. Download or export any cloud projects beyond that before the period ends. Audacity keeps working normally with files saved on your own computer, since cloud storage is optional. Note: if audio.com *terminates* your account, the terms say you won't be able to access or export your content.

Yes, **Audacity itself is free**, and you don't need audio.com to use it. The audio.com cloud prompt during install or saving is optional. You can save projects to your own computer, and the Audacity download page offers a version 'without Muse Hub'. audio.com also has a free plan (3 cloud projects, 1GB). You're only charged if you start the paid trial and don't cancel before it converts to an annual plan.

Can I pause or downgrade my audio.com subscription instead of cancelling?

None of the sources we checked mention a pause option. Downgrading in practice means cancelling: once your paid period ends, the account automatically drops to the free tier (3 projects, 1GB). If you're on Pro and only want Basic, cancel and ask **support@audio.com** about switching plans. Support has offered alternative deals to people asking for refunds, so a cheaper plan may be available if you ask.

Why am I still being charged after cancelling audio.com?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my audio.com account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Audio.com Before the Annual Charge.

Q: Does audio.com charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel audio.com and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The fastest way

Log in at audio.com, click your profile icon, then go to Profile Settings → Subscription → Manage Subscription → Cancel Subscription. If you don't see a cancel button (a common problem during trials), email support@audio.com with the subject 'Cancel subscription + refund request, [account email]'. If you subscribed through Apple or Google, cancel there instead. audio.com doesn't publish a confirmation time.

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
support@audio.com, the standard route for audio.com.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi audio.com team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

audio.com plans you can cancel

Basic
Billed once a year. The $49.99 is a promo price shown as 40% off a $83.88 list price. Many users report an $83.88 charge when a trial converts. You can cancel any time to stop the next renewal.
$49.99/yr
Pro
Billed once a year. The $69.99 is a promo price shown as 61% off a $179.88 list price. The pricing page offers a free trial on this plan. Cancel before the trial ends or it converts to an annual charge.
$69.99/yr

What happens to what you’ve already paid

This policy covers audio.com cloud subscriptions (Basic/Pro, sometimes shown as 'Audio.com for Audacity' on bank statements). The terms say all fees are nonrefundable. The only written exception is for annual and other longer plans cancelled within the first 14 days, which earn a partial refund. Weekly and monthly plans get no refund for the current period and simply don't renew. To ask for a refund, email support@audio.com with the email you bought with, the payment date and your reason. Users charged after a trial often get full refunds, or refunds minus one month, especially if they say they never used the service. Subscriptions billed through Apple or Google Play have to be refunded through those stores.

“For subscriptions other than weekly and monthly subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you will receive a refund of the difference between the then-in-effect and current subscription fee to which you are subscribed”
, audio.com terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated audio.com refund guide , same data, but framed around the policy + escalation paths.

Does audio.com charge a cancellation fee?

audio.com’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling audio.com

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking MuseHub or Audacity support to cancel, MuseHub's help center says it cannot cancel audio.com subscriptions and sends users to support@audio.com.
✕ Uninstalling Audacity or MuseHub, The charge is for audio.com cloud storage, not Audacity, which is free. Removing the software does not stop the annual subscription.
✕ Relying on the in-account Cancel Subscription button, Several Trustpilot and Audacity-forum users say the Subscription page only lists the plan and shows no cancel button, especially during the 7-day trial.
✕ Assuming cancelling triggers a refund, Cancelling only stops the renewal. Outside the 14-day annual exception, the terms say no remaining fees are refunded unless you ask support.

Cancelled audio.com but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from audio.com, treat it as not cancelled. Email support@audio.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on audio.com’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if audio.com charges again.

How audio.com will try to keep you

audio.com may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering discounts or 'free extras' instead of a refund”
You say: Thank you, but I'm turning down any alternative offers. I cancelled (or meant to cancel) during the free trial, I haven't used the paid service, and I'm asking for a full refund of the charge to my original payment method.
They’ll say: “Refunding only part of the charge (minus one month, or prorated)”
You say: I never used the paid features and I'm asking within the first 14 days of the annual term, which your Terms of Use cover. Please refund the full annual charge, not a prorated amount.
They’ll say: “Automated or bot replies that don't approve the refund”
You say: Please pass this to a human agent. I'm formally asking for a refund of the audio.com charge on [date] for [amount], and I'd like written confirmation that my subscription is cancelled.
They’ll say: “Silence after several emails”
You say: I've emailed support@audio.com [X] times with no reply. I'm escalating to the Muse Group community team. If this isn't fixed within 7 days, I'll dispute the charge with my card issuer as a trial charge I didn't authorise.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires audio.com to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; audio.com has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of audio.com’s own policy.
Consumer Rights Act 2015
Services must be as described.
If audio.com’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. audio.com must honour it regardless of where they’re headquartered.

Delete your audio.com account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in audio.com’s account settings, email support@audio.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling audio.com

Log into audio.com, click your **profile icon** (top-right), open **Profile Settings → Subscription**, then click **Manage Subscription → Cancel Subscription** and confirm. This stops auto-renewal and you keep access until the end of the paid period. If you don't see a cancel option, which many trial users report, email **support@audio.com** from your account email and ask them to cancel, then keep the reply as proof. If you subscribed in the iOS or Android app, cancel in Apple or Google Play subscriptions instead.

Money-back questions (windows, pro-rata, chargebacks) are covered in the audio.com refund guide. Need a human for something else entirely? The audio.com contact guide lists every channel that actually answers.