Why am I being wrongly charged USD83.88? I did not subscribe

$83.88 is the list price of the audio.com **Basic** annual plan. It usually appears after a 7-day free trial you started, sometimes without realising, while installing or saving in Audacity. Some users also report an annual renewal years after making a free account. Email **support@audio.com** and ask for a refund. Trustpilot reviewers report full refunds or refunds minus one month, and one user got the current year refunded after missing the previous year's charge.

Can I get a refund from audio.com?

Possibly. The Terms of Use say fees are **nonrefundable**, except when you cancel an annual or other non-monthly plan within the **first 14 days**: you then get back the difference between what you paid and the current subscription fee. In practice, support often approves refunds for unused trial conversions if you email **support@audio.com** with your purchase email, payment date and reason. Expect them to offer deals first. Turn them down politely and repeat the refund request.

Will I be charged if I cancel during the free trial?

Muse Group's help center says that if you cancel during the free trial, **you won't be charged**. But several users report being billed the full annual amount after cancelling 'days before' the trial ended, or right away at sign-up. Take a screenshot of your cancellation confirmation and check your statement. If you're charged anyway, email **support@audio.com** with the screenshot and ask for a full refund.

Is there a cancellation fee for audio.com?

No. audio.com doesn't charge a fee to cancel. The catch is billing: plans are **billed annually upfront**, so missing the trial deadline or renewal date means a full year's charge (e.g. $49.99, $83.88 for Basic, $69.99+ for Pro). After cancelling, your account switches to the free tier, which allows 3 cloud projects (1GB total).

Yes, **Audacity itself is free**, and you don't need audio.com to use it. The audio.com cloud prompt during install or saving is optional. You can save projects to your own computer, and the Audacity download page offers a version 'without Muse Hub'. audio.com also has a free plan (3 cloud projects, 1GB). You're only charged if you start the paid trial and don't cancel before it converts to an annual plan.

Can I pause or downgrade my audio.com subscription instead of cancelling?

None of the sources we checked mention a pause option. Downgrading in practice means cancelling: once your paid period ends, the account automatically drops to the free tier (3 projects, 1GB). If you're on Pro and only want Basic, cancel and ask **support@audio.com** about switching plans. Support has offered alternative deals to people asking for refunds, so a cheaper plan may be available if you ask.

What if audio.com ignores my cancellation or refund email?

Some users report no reply after several emails to **support@audio.com**. Send one clear, dated request with your account email, charge date and amount. If you hear nothing in a few days, escalate to Muse Group's community manager at **community@mu.se**, an address audio.com itself gives in its Trustpilot replies. Keep screenshots of every attempt. If there's still no answer, dispute the charge with your card issuer or bank as a trial charge you didn't authorise or a subscription you cancelled.

REFUND GUIDE

How to Get an Audio.com Refund After a Trial Charge.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for audio.com.

Last verified yesterday against audio.com’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers audio.com cloud subscriptions (Basic/Pro, sometimes shown as 'Audio.com for Audacity' on bank statements). The terms say all fees are nonrefundable. The only written exception is for annual and other longer plans cancelled within the first 14 days, which earn a partial refund. Weekly and monthly plans get no refund for the current period and simply don't renew. To ask for a refund, email support@audio.com with the email you bought with, the payment date and your reason. Users charged after a trial often get full refunds, or refunds minus one month, especially if they say they never used the service. Subscriptions billed through Apple or Google Play have to be refunded through those stores.

Or let yoink chase the refund.

30 seconds to set up. yoink emails audio.com, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What audio.com actually says

“For subscriptions other than weekly and monthly subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you will receive a refund of the difference between the then-in-effect and current subscription fee to which you are subscribed”
, verbatim from audio.com’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a audio.com refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note audio.com’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a audio.com charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If audio.com made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, audio.com has ~45 days to defend. Works regardless of where audio.com is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any audio.com subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail audio.com can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If audio.com is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@audio.com, the route yoink has verified actually gets read for audio.com.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi audio.com team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for audio.com

Audacity is free. The charge (often shown as **'Audio.com for Audacity, Limassol CY'**) is for **audio.com cloud storage**, which Muse Group, Audacity's owner, offers as a free trial during download or saving. When the trial ends it becomes an annual plan, commonly **$83.88**. Email **support@audio.com** with your purchase email, the charge date and the amount, say you never used the service, and ask for a full refund and cancellation. If support doesn't fix it, a card dispute is the fallback.